Customer Care and Contract Representative -26447

Job Description

Job Description

Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care and Contract Representativefor a 18 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Responsibilities and Requirements

• Responsible for comprehending and executing against capital contracts for application delivery > $1.3M Complex legal document
• Responsible for quoting preventative maintenance and robotic repairs for billable customers Finance, policy, and advanced mathematics
• Responsible for troubleshooting with international regulatory entities to ensure shipments meet customs requirements Regulatory requirements and understand custom clearance
• Investigates unidentified product returns to realize inventory
• Inventory reconciliation for field service employees (>$1M in 2020)
• Responsible for communicating product recalls/quality control
• Provide phone support for inquiries from sales and external healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes, and customer support
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in systems of record, including entering contracts as required.
• Implement and support Quality initiatives throughout Customer Care workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Support Sales Department by providing answers to questions generated by telephone, and emails.
• Research responses with sales.

Requirements

• 2+ years of experience required, Bachelor?s degree preferred
• 2+ years of working with equipment contracts and service level agreements
• Must have Skills:
  • Analytical-experience working with data to solve problems and develop processes
  • Organized
  • Communication (customer service orientation)
  • Experience with Microsoft Office
  • Proficiency in Excel including pivot tables and various functions
  • PowerBI Skills a plus
  • SAP and or SaleForce experience highly desired.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and status as a protected veteran.

Company DescriptionWhether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.

Benefits:
401(k) matching
Comprehensive dental, vision, and health insurance
Flexible schedule options
Health savings account
Life insurance
Paid time off
Professional development assistance
Employee assistance and discount programs
Referral program
Retirement plan
Tuition reimbursement

iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential.

Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!

Contact us today to learn more:
*** Grand Rapids, Michigan: 616.254.8586
*** Tampa, Florida: 813.463.8850
*** www.impactbusinessgroup.com
*** Chat with us live: https://lc.chat/now/8608604/

Company Description

Whether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.\r\n\r\nBenefits:\r\n401(k) matching\r\nComprehensive dental, vision, and health insurance\r\nFlexible schedule options\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nProfessional development assistance\r\nEmployee assistance and discount programs\r\nReferral program\r\nRetirement plan\r\nTuition reimbursement\r\n\r\niMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. \r\n\r\nExperience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!\r\n\r\nContact us today to learn more:\r\n*** Grand Rapids, Michigan: 616.254.8586\r\n*** Tampa, Florida: 813.463.8850\r\n*** www.impactbusinessgroup.com\r\n*** Chat with us live: https://lc.chat/now/8608604/