Job Description
Job Description
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
Located in Fort Lauderdale, Florida, this position is part of our Flight Solutions Group (FSG), primarily focusing on meeting or exceeding our customers’ satisfaction. This position supports many teams within FSG, allowing sales, repairs, and the procurement team to focus on what they do best while having the Teardown Solutions Specialist handle the administrative tasks such as processing returns, assisting with drop ships, data projects, managing airframe and/or engine teardowns, and cleaning non-conformance inventory.
The ideal candidates will use their passion for customer service and excellent communication skills to support the FSG team. This role is based on-site.
**Important Notice:
Eligibility Requirement: Applicants must be legally authorized to work in the U.S. The company does not provide visa sponsorship or accept candidates requiring sponsorship
Responsibilities:
- Create and manage customer returns and reporting.
- Manage the sales exchange process to include core follow-up, customer approvals when required, and billing.
- Monitor drop ships and assist if tasks are overdue.
- Monitor and clear non-conforming products for procurement and repairs.
- Assist with teardowns including project management, reconciliations, invoice approvals, and payment.
- Create supplier/vendor performance and warranty management metrics.
- Data cleansing projects.
Qualifications:
- 2-3 years of customer service experience
- Must be proficient in Microsoft Office
- Must be organized and have excellent communication skills (oral & written)
Preferred Qualifications:
- Aviation experience
- Quantum ERP Software
- Process Mapping and Improvement
Come check out how #gatelesis is "Intelligently Defining the FUTURE of Aviation and Aerospace"
To see what #GATelesis life is like, visit LinkedIn, Instagram, Facebook.
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