Entry Level Customer Service Representative

Job Description

Job Description

BMS Moving & Storage is seeking a friendly, detail-oriented Entry Level Customer Service Representative to support our Vanline agency partners and their household goods customers. This entry-level position plays a key role in ensuring smooth, coordinated service at both origin and destination points of the moving process.

You’ll work closely with our branches, dispatch teams, and agency partners to provide accurate information, coordinate service details, and deliver an excellent customer experience—no industry experience required!

What You’ll Do

• Serve as the first and primary point of contact for agency representatives.
• Provide clear details regarding services needed, dates, arrival times, and any special instructions.
• Work directly with our branches to schedule services and confirm availability.
• Update customer files, documentation, and required paperwork.
• Enter accurate information into CRM and dispatch systems.
• Assist with basic agency partner questions and escalate more complex issues when necessary.
• Coordinate with our branches, dispatch, and agency partners to ensure a smooth, timely customer experience.

What You Bring

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry proficiency
• Positive attitude and a willingness to learn the moving industry
• Exceptional attention to detail

Why You’ll Love Working With Us

• Training provided—no prior moving or logistics experience needed
• Growth opportunities within a nationwide organization
• Supportive, team-oriented environment
• A chance to contribute to a people-centered business focused on service and customer experience

Please submit your resume and salary expectations for consideration.