Healthcare Support Representative (Florida Residents Only)

Job Description

Job Description

NOW HIRING: Healthcare Customer Support Representative - Must live in the State of Florida
Location: Must be a resident of FL - 100% Remote
Pay Rate: $19/hr
Schedule: Full-time, Monday – Friday (no weekends)

Overview

We are hiring Healthcare Customer Support Representative to join the Pharmacy Benefit Management (PBM) division of a Fortune 5 company. In this role, you’ll be the first point of contact for members who need help understanding their pharmacy benefit plans.

Job Duties:

• Answer incoming calls from members about prescription coverage, mail order prescriptions, and pharmacy networks.

• Assist patients of all ages with questions such as “Is this pharmacy in my network?”

• Make coverage determinations and place mail-order pharmacy orders.

• Handle mostly inbound calls, with occasional outbound follow-up calls.

Training & Schedule

• Training: 6 weeks of training (hands-on learning, modules, and trainer support).

• Training hours: Monday–Friday, 8:00 AM – 4:30 PM.

• After training: Choose from flexible 8-hour shifts starting between 8:00 AM and 12:15 PM.

• Note: No time off permitted during the first 6 weeks of training.

Benefits

• Medical, Dental, Vision Insurance

• Life & Disability Insurance

• Matching 401k (after 90 days)

• Opportunity for overtime (not required)

• Potential for contract-to-hire after 5 months

Qualifications

• High School Diploma or equivalent

• 1+ year experience in a fast-paced healthcare call center (inbound/outbound calls)

• 6+ months specifically working remote for a health plan or specialty pharmacy

• Computer proficiency with Windows-based applications

• Strong customer service skills, professionalism, and phone etiquette

Other Details

• Contracts are initially 5 months, with potential for direct hire around Feb/March.

Apply TODAY or Contact Recruiter w/questions:

Alliston Brown | 586-710-7944| alliston@alinestaffing.com