Job Description
Job DescriptionDescription:
Do you have excellent Customer Service skills and Dispatch experience? If so, then we have the job for you!
CWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, and Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability, and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout our footprint. If you are passionate about helping others and seeking a challenging and interesting position, apply today!
The Dispatcher will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations, the Dispatcher will file and maintain customer contracts and records in a neat, orderly fashion.
POSITION SUMMARY:
Respond to and resolve customer service inquiries, requests, or complaints; work directly with sales personnel to maintain customer accounts as necessary.
MINIMUM REQUIREMENTS:
- Education: High School Diploma, GED and/or equivalent work experience
- Experience: One year of customer service experience
- Preferred: 12 months experience with company procedures, products and service, and experience working in a team environment
- Language: Proficient in speaking English
PRIMARY DUTIES AND RESPONSIBILITIES:
- Respond effectively and courteously to customer service inquiries, requests, or complaints
- Return all customer calls in a timely manner
- Notify appropriate personnel to handle customer problems and concerns
- Research and resolve issues in a timely manner
- Review daily reports with the Customer Service Manager/Office Manager
- Enter service and route data into computer for billing and route scheduling
- Set up new accounts from Service Agreements and maintain paperwork flow from sales to operations
- Route customers for recycling and trash pick-ups
- Work closely with dispatch to ensure quality assurance
- Assist with collections by reinstating customers and processing paperwork
- Maintain customer records and update account information
- Identify, assess, and resolve customer needs to achieve satisfaction
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent customer service skills
- Basic computer skills for inputting and retrieving data
- Strong written and verbal communication skills
- Ability to handle multiple tasks
- Ability to work effectively in a team environment
- Problem-solving and conflict resolution skills
EQUIPMENT AND SOFTWARE USED:
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Company information systems applications
WORK ENVIRONMENT:
- Usual office environment
- In-person / Work On-site
TYPICAL PHYSICAL DEMANDS:
- Ability to organize office systems through adjusting, lifting, pulling, pushing, bending, or folding
- Ability to use a computer and related devices throughout the workday
- Speaking and hearing ability to interact with customers via telephone
Requirements:
Education: High School Diploma, GED and/or equivalent work experience
Years of Experience: One year of Dispatch and Customer Service experience
Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment