Customer Support & Administrative Assistant

Job Description

Job DescriptionSalary: $20$22/hour DOE

CE Learning Systems is seeking a motivated, tech-savvy individual to join our team as aCustomer Support & Administrative Assistant to support our growing Impact CE brand. This position is ideal for someone who enjoys solving problems for others, communicating clearly and compassionately, and wearing multiple hats in a mission-driven organization.

Your primary responsibility will be providing customer support through phone, email, and chat, helping professionals navigate our continuing education platform. As customer support volume fluctuates, youll also assist with administrative tasks, such as data entry projects, updating documentation, and webinar moderation (live, on-camera).

Were looking for someone who is flexible, eager to learn, and comfortable jumping into different projects as needed.

Our materials cover behavioral health and medical topics, many of which can be politically or personally sensitive. Examples of such topics include addiction, suicide, cultural competence, LGBTQ+, and others. The ideal candidate will have demonstrated ability to work in proximity to these topics comfortably.

About Us
CE Learning Systems has been a trusted provider of continuing education for over 25 years. Our newly launched Impact CE brand brings together two long standing brands: CE-Credit.com and Make An Impact, to offer both on-demand and live learning experiences. Our mission is to empower helping professionals through accessible, high-quality continuing education that makes a real difference.

Responsibilities

• Provide friendly and efficient customer support via email, chat, and phone.
• Develop a deep understanding of our products and how professionals use them to meet licensing and continuing education requirements.
• Support live webinar events by moderating presentationsthis may include speaking briefly on camera, managing Zoom functionality, and assisting attendees.
• Assist with course creation through administrative tasks such as updating records, editing video captions, proofreading content, and organizing contact databases.
• Create or update help articles, tutorials, and support materials.
  
• Collaborate with a small, mission-aligned team working to continually improve our customer experience.

Qualifications

• Strong written and spoken communication skills, including the ability to speak clearly and professionally on camera.
  
• Comfortable using (or learning) tools like: Zoom, Help Scout, Clickup, and Google Workspace.
• Self-starter with excellent time management skills and a knack for staying organized.
• Tech-savvy and quick to learn new software or systems.
• Previous experience in a customer support or administrative role, ideally in a remote environment.
• Ability to adapt to shifting priorities and take initiative when something needs doing.
• A dedicated, quiet workspace and high-speed internet.

Bonus Points For

• Familiarity with continuing education (especially in a healthcare profession).
  
• Experience with virtual events or hosting webinars.
• A general understanding of learning management systems (LMS).

This is a 100% remote position. The position open to US residents only. Sorry, but applications from outside the US will be discarded. Women, minorities and members of groups traditionally underrepresented in tech are strongly encouraged to apply.

Schedule & Benefits

Compensation is $20$22/hour DOE. Benefits include:

• Paid holidays
• 21 paid shifts off per year
• A collaborative, flexible work culture rooted in purpose-driven work

Estimated daily work hours 9am2pm Eastern Time.

Shift schedule will be determined with the chosen candidate.

If your resume doesnt directly reflect all of the qualifications above, please include a short cover letter describing your interest in the role and relevant experience or aptitude.

remote work