Job Description
Job Description
Join Our Team!
At Hilton Garden Inn Miami, Dolphin Mall, we’re seeking highly motivated individuals who thrive in a fast-paced environment. If you're passionate about delivering exceptional service, we want to hear from you!
Job Purpose
Support the Sales & Catering Department by detailing incoming functions, managing room block inventories, and qualifying leads. Your role will ensure smooth operations and contribute to the success of our team.
Job Responsibilities
- Take ownership of 3rd-party extranet reservation billing and requests prior to guest arrival.
- Audit sales systems (STS, Delphi, etc.) to ensure accuracy, address space conflicts, and maintain space control in coordination with the department director.
- Handle all paperwork flowing in and out of the Sales Management Office.
- Maintain an organized filing system for reports and important documents.
- Assist with on-site catering and group events as needed, even outside of the existing posted schedule.
- Support the administrative office staff during any periods of absence.
- Communicate with staff for collecting dates, statistics, or reports, and follow up on assignments when necessary.
- Compose correspondence based on organizational practices, policies, and procedures at the direction of the department head.
- Complete special projects as assigned by the department head.
Key Skills
- Strong adherence to brand and hotel protocols.
- Consistency in task performance with reliable outcomes.
- Proficiency in basic arithmetic.
Job Requirements
- Excellent conversational skills to create a welcoming client experience.
- Bilingual in English and Spanish (required).
- At least one year of Hilton experience.
Position Details
Job Type: Hourly position
Benefits
- Accrued vacation time
- Holiday pay
- Health Insurance
- Dental/ Vision/401K
- Discounted stays at Hilton hotels
Ready to grow your career? Come and join us at Hilton Garden Inn Miami, Dolphin Mall, where providing exceptional service is at the heart of everything we do!