Vacation Home Rental Administrator

Job Description

Job DescriptionPOSITION OBJECTIVE

Performs administrative duties consisting of but not limited to soliciting business for Home Rental Owners and potential renters, processing contracts and lease agreements, and responsible for maintaining accurate program information files and excel sheets. Must oversee office phone calls and daily logs/record keeping as well.

ESSENTIAL JOB FUNCTIONS

Include the following. Other duties may be assigned.

• Complete knowledge of program outline, details, and home descriptions for effective promotion and communication. Must learn Visual One management system to ensure all reservation and contract information is accurate and correct; along with deposit and escrow totals.
• Receiving home owner and rental inquires and maintaining daily logs while forwarding home owner leads to Director for follow up.
• Assists the Director with scheduling rentals, generating contracts, and showing homes to potential renters.
• Collaborates with maintenance and housekeeping vendors to schedule and communicate any housekeeping, maintenance, or front office needs/support. May be asked to visit rental homes to troubleshoot any issues and report back afterwards.
• Assisting the Director with maintaining and updating the Home Rental Website and increasing traffic through creative marketing, SEO optimization, and social media efforts. Learning Wordpress will be required for the position and training will be provided.
• Develop and maintain first class owner relations through preemptive communication efforts.
• Assist the Director with investigating any potential guest issues within the resort and individual home rentals and delivering quick and efficient guest recovery efforts.
• Collaborate with the Membership Sales team to drive and promote all levels of PGA National Club memberships for home owners entering the Home Rental Program or Home Rental guests.
• Complete and submit reports, forms and other paperwork as required.

QUALIFICATIONS

• Education, experience, and hospitality background. College degree is preferred with at least 2 years’ experience within a property management, hotel, or resort environment. Passion for Real Estate preferred.
• Must be able to multitask and be organized. The position requires physical mobility for various activities involved from time on the computer and phone, to actively directing guests to home rental locations, and meeting with home owner leads if necessary.
• Organizing data is critical for effective follow up and maintaining historical records.
• Excel in guest relations, owner relations, and communication skills. Must display a friendly personality of trust and credibility when dealing with potential home owners and renters.
• Proficient working knowledge of all basic computer programs including Microsoft Office, Excel, Access, Publisher, and Internet.

REQUIRED SKILLS AND ABILITIES

• Must have the ability to communicate in English.
• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must be able to receive instructions and communicate progress of work assignments.

LANGUAGE SKILLS

Excellent verbal communication skills. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.