Job Description
Job DescriptionDescription:
Position Summary
As a Host/Hostess at the Palm House, you will be the first point of contact for our guests, responsible for greeting and seating them while ensuring a warm and inviting atmosphere. Your role is essential in managing the flow of guests and enhancing their overall dining experience.
Requirements:
Responsibilities
· Warmly greet and welcome guests upon arrival.
· Manage the reservation system and seating chart to optimize guest flow.
· Escort guests to their tables, providing menus and daily specials.
· Answer questions about the menu and assist with special requests.
· Collaborate with waitstaff to ensure prompt and efficient service.
· Maintain cleanliness and organization of the host stand and dining area.
· Manage waitlists and provide accurate wait time estimates to guests.
· Uphold the highest standards of customer service and professionalism.
· Address guest inquiries and concerns with a positive attitude.
Qualifications
· Previous experience in hospitality or customer service preferred.
· Strong communication and interpersonal skills.
· Ability to thrive in a fast-paced environment.
· Excellent organizational skills and attention to detail.
· Flexibility to work evenings, weekends, and holidays as needed.
· A friendly disposition and a passion for providing outstanding guest experiences.
Physical Requirements
· Ability to stand and walk for extended periods (up to 8 hours).
· Capable of lifting up to 25 pounds.
· Ability to navigate a busy dining area and assist guests as needed.
· Dexterity to handle menus, utensils, and other dining items.
· Comfortable working in various weather conditions if outdoors.