Operations Coordinator

RISE Partnership Holdings, LLC

Boca Raton, FL, USA

Published: 6/14/2022

Full Time

Job Description

Position Overview

The Operations Coordinator serves as the operational backbone of the trading desk — ensuring all internal systems, client workflows, and compliance processes run seamlessly.

This role supports the VP and partners by managing client onboarding, compliance coordination, broker communication, internal administration, and client support. The Operations Coordinator maintains precision and structure across every touchpoint — ensuring a professional and consistent client experience while keeping the firm’s operations organized and efficient.

Key Responsibilities

Client Onboarding & Compliance

Manage the full onboarding lifecycle from sales handoff to account activation.
Collect and verify KYC documentation; coordinate with the broker for application setup and funding.
Prepare and track onboarding packets, client agreements, and internal onboarding checklists.
Maintain CRM and compliance documentation to ensure accuracy and audit readiness.

Client Support & Account Management

Serve as the primary point of contact during onboarding and account setup.
Respond to client inquiries regarding application status, funding, documentation, and broker coordination.
Ensure timely, professional, and accurate communication with every client.
Collaborate with the Client Relations partner to ensure consistent, high-quality client service.

Client Support Mailbox Management

Manage the firm’s client support inbox as the central point of contact for all client inquiries.
Monitor, triage, and respond to emails regarding onboarding, portal access, account questions, and general requests.
Escalate technical or high-priority issues to the VP, broker, or relevant partner.
Maintain response logs and track common issues to improve efficiency and client satisfaction.
Coordinate with the Client Experience Coordinator on messaging for announcements or events that may prompt client inquiries.

Broker & Vendor Coordination

Liaise directly with the partner broker to ensure accurate and timely processing of client accounts and transactions.
Track applications, approvals, and updates through completion.
Maintain organized documentation and correspondence for compliance and reporting.
Communicate with external vendors (e.g., compliance, marketing, finance) to track deliverables and ensure deadlines are met.

Administrative & Executive Support

Provide operational and administrative support to the VP and partners — including scheduling, travel coordination, expense tracking, and documentation.
Coordinate all business and personal calendars to ensure alignment across meetings, travel, and events.
Manage reimbursements, vendor payments, and internal financial records.
Maintain organized digital and physical filing systems for firm and client materials.

Firm Operations & Reporting

Monitor and optimize internal workflows, CRM usage, and reporting systems.
Prepare operational summaries and progress updates for leadership and partner review.
Track internal tasks, compliance filings, and performance metrics.
Identify process improvements to enhance efficiency and accuracy across departments.

Communications Support

Collaborate with the Client Experience Coordinator to ensure accurate client data, segmentation, and timing for firm-wide announcements and portal communications.
Review communication drafts for operational accuracy before distribution.
Manage direct, one-on-one operational communication with clients related to onboarding, compliance, and service.

Cross-Functional Coordination

Partner closely with the Client Experience Coordinator to align travel, event logistics, and internal scheduling.
Coordinate across all partners (Sales, Client Relations, Trade Operations, Trading) to ensure process alignment and operational readiness.

Qualifications

2–4 years of experience in operations, client services, or administrative support (financial or investment industry preferred).
Strong organizational skills and exceptional attention to detail.
Proficient in CRM systems, Google Workspace, and document management tools.
Excellent communication skills — written and verbal.
Professional demeanor, high integrity, and discretion in handling confidential information.
Ability to prioritize and manage multiple concurrent projects in a fast-paced environment.