Job Description
Job Description
At PEARCE, we've got a career for you!
Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets.
Your Impact:
The Account Coordinator is a critical project management and interface role between multiple departments within our organization, and our customers to ensure our current and potential future customer's needs are exceeded. The Account Coordinator will typically be partnered with a Regional Business Manager or District Manager to support a defined territory. The Account Coordinator is a customer liaison that will provide service information, as well as resolve any emerging problems that our customers might face with accuracy and efficiency. They will provide support to our customers, account manager and various departments within the organization to execute accurate order management including the scheduling of field engineers and 3rd party service providers. You will be required to report to our office in Lake Mary, FL daily.
Core Responsibilities:
- Assist with customer communications (calls and e-mails) to ensure timely replies (within the business hour) while maintaining active communication with internal departments
- Create Sales Orders and Work Orders for all emergency calls during normal business hours
- Provide timely and accurate information to customer orders and inquires
- Assign and schedule customer work orders based off skill set, customer requirements and field engineers' availability while maintaining an efficient schedule
- Resource coordination including but not limited to subcontractors, direct ship vendors (typically batteries) and OEM's
- Follow-up with procurement and logistics on status of parts needed to schedule work orders promptly
Specific duties may vary or evolve over time based on business and client needs.
Core Experience
- Associate degree preferred or equivalent work experience with 1-3 years working in a Customer Service/Project Coordination role
- Must be able to work in high stress, high demand environment
- Must possess excellent oral and written communication skills
- Ability to organize and manage multiple priorities
- Good time and project management skills
- Problem analysis and problem resolution at a functional level
- Proficient computer skills (Word, Excel, PowerPoint)
- Working experience with NetSuite System or similar is a plus
At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package includinghealth and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.
This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.
Base Pay Range$23—$25 USD
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
Learn more about us at www.Pearce-Services.com!