Job Description
Job Description
Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energy and communication skills will drive positive interactions, helping to build lasting relationships while supporting our company's commitment to outstanding client service. This paid position offers an exciting opportunity to develop your skills in a fast-paced, customer-focused environment.
General Accountabilities
Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and effective communication.
Assist customers with product or service questions, troubleshooting issues, and resolving complaints with a positive attitude.
Handle outbound calling campaigns to follow up on customer requests, gather feedback, or promote new offerings.
Enter data accurately into our customer relationship management (CRM) system, maintaining detailed records of interactions.
Support sales efforts by identifying customer needs and recommending appropriate solutions or products.
Maintain excellent phone etiquette and professional communication skills during all customer interactions.
Collaborate with team members to share insights, improve processes, and enhance overall client satisfaction.
Job Qualifications
Fluency in English; multilingual abilities are a plus for serving diverse client bases.
Previous experience in call center environments or customer support roles is preferred.
Strong communication skills with the ability to listen actively and convey information clearly.
Basic computer skills for data entry and documentation.
Demonstrated sales aptitude with the ability to identify opportunities during customer interactions.
Experience with outbound calling campaigns and call center operations is advantageous.
Excellent phone etiquette, analysis skills for assessing customer needs, and attention to detail in data entry tasks.
Expectations
Join us as a Customer Service Representative where your enthusiasm fuels exceptional service! We value energetic individuals eager to make a difference through engaging communication, problem-solving expertise, and a passion for helping others succeed. This role is perfect for motivated candidates who thrive in lively environments and are committed to delivering top-tier client experiences!
Job Type: Full-time
Benefits:
Health insurance
Paid time off
Work Location: In person
Company DescriptionBrain Power Inc founded in 1971, also known as BPI, is recognized as the world’s largest manufacturer of optical tints, chemicals, and instruments. The company’s core expertise lies in developing and supplying advanced tinting solutions for plastic lenses, including sunglasses, therapeutic lenses, and specialty coatings used in medical and industrial applications.
Company Description
Brain Power Inc founded in 1971, also known as BPI, is recognized as the world’s largest manufacturer of optical tints, chemicals, and instruments. The company’s core expertise lies in developing and supplying advanced tinting solutions for plastic lenses, including sunglasses, therapeutic lenses, and specialty coatings used in medical and industrial applications.