HVAC Service Dispatcher with experience on dispatching for profit

Job Description

Job DescriptionJoin Our Ever-Growing Team!


Climate Control Services is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in Boynton Beach, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities.

Primary Responsibilities:

• Report to the Operations Manager.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the clients convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange the efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
• Strictly adhere to the Dispatching for Results Priority Service Schedule, ensuring the Right technician is sent to the Right appointment.
• Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
• Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.

Ideal Candidate:

• Highly detail-oriented
• Able to think quickly and recognize opportunities
• Willing to take ownership of their results
• Excellent communication skills
• Strong organizational abilities
• Ability to work in a fast-paced environment

If you are a proactive individual with a passion for customer service and operational excellence, we want you to join our team at Climate Control Services!