Field Supervisor - Tampa, FL

About the job Field Supervisor - Tampa, FL

FIELD SUPERVISOR

Conexa Technologies - a subsidiary of CS Contract Solutions and its family of companies

Employment Type: Full-Time, Salaried Function: Field Operations Location: Assigned regional geography

WHY WORK FOR CONEXA

Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies, is growing rapidly - and we believe in promoting from within, with many growth opportunities available. We offer highly competitive pay; health, vision, and dental insurance; paid time off (PTO); and a 401(k).

Our culture recognizes that people are a company's number one asset, and our goal is to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician. We also run incentivized competitions that promote safety and quality - earning you a bonus for doing what is already required.

We are looking for people who take pride in doing their best every day to deliver a quality product, who anticipate customers' needs to offer solutions for today and tomorrow, and who listen to understand - not to respond.

ABOUT THE ROLE

As a Field Supervisor, you will support the safety, quality, and training functions of our client's field operations and lead the service delivery efforts of our field technicians. This role is accountable for results across multiple markets within an assigned geography, which requires strong leadership, collaboration, and communication skills - you will interface daily with internal and external departments. A copper and fiber Installation and Repair (I&R) background is preferred.

You will own your team's performance across safety, quality, customer experience, and productivity, and you will develop technicians through hands-on field observation, coaching, and training.

KEY RESPONSIBILITIES

Field Leadership and Technician Development

• Provide leadership and motivation to team members, ensuring technicians have the resources and skills needed to support work initiatives.
• Train, coach, and counsel technicians through direct observation of quality and safety performance in the field.
• Determine training requirements and promote an Always Be Coachable culture.
• Conduct employee performance appraisals and communicate feedback clearly and effectively.
• Support coaching and corrective action in partnership with operations management.
• Foster a culture of recognition and continuous improvement, celebrating team successes and driving performance.

Safety and Quality Execution

• Perform documented post-completion quality inspections and real-time safety and tool inspections across the assigned region, in line with company inspection standards.
• Prepare and present safety and quality topics for weekly tailgate meetings and ensure weekly tailgate compliance.
• Enforce safety and quality standards, policies, and processes consistently and without compromise.

Operational Performance and KPI Accountability

• Own team results against key performance indicators, including completion percentage, service order repeat percentage, trouble ticket repeat percentage, and jobs per day.
• Engage with technicians daily to manage, evaluate, and meet team performance and business metrics.
• Continually work to improve processes and performance to achieve desired business results.

Customer Experience and Service Delivery

• Support the installation and maintenance of residential and business network services.
• Interact with customers as needed to ensure service satisfaction and resolve concerns in the field.

Compliance, Process, and Documentation

• Support compliance through consistent enforcement of standards, policies, and processes.
• Manage completion of mandatory training covering compliance, safety, systems, and general process changes.
• Review and approve field referrals, including non-dispatches and no-light/construction referrals.

Onboarding, Training, and Communication

• Conduct post-onboarding training and in-field support for new technicians.
• Verify new technician acceptance and deployment readiness.
• Participate in first-round interviews for technician candidates.
• Communicate daily with internal and external departments to coordinate work and resolve issues.

Administrative and Workforce Management

• Review and approve technician timesheets accurately and on time.
• Manage attendance occurrences in accordance with company policy.
• Perform special projects and other duties as assigned.

REQUIRED QUALIFICATIONS

• 4+ years of experience managing or leading teams in a telecom technical environment.
• Strong employee development skills, including training, coaching, and mentoring.
• Working knowledge of the installation and maintenance of residential and business services and Local Network processes.
• Ability to work in a consultative manner with others: establish rapport, interview, fact-find, present options, recommend solutions, follow up, and demonstrate customer-focused behavior.
• Experience succeeding in a multi-tasking, results-oriented, deadline-focused environment.
• Computer proficiency, including Excel, Word, email, and legacy systems.
• College-level education preferred; 5+ years of related experience may be substituted for education.
• Valid driver's license with a satisfactory driving record.
• Ability to travel within the assigned geography.

PREFERRED QUALIFICATIONS

• Copper and fiber Installation and Repair (I&R) experience.
• 2+ years of experience with the installation, maintenance, and repair of POTS (traditional telephone service) and HSI (high-speed internet).
• Working knowledge of telecommunications splicing and construction processes.
• Working knowledge of contractor relations.
• Fundamental understanding of the services and products offered by Frontier.

WORKING CONDITIONS

• Frequent travel within the assigned work geography; overnight travel may be required at times depending on geography size.
• Varying tours and hours, including possible mandatory overtime and holidays.
• Duty management is scheduled on a rotational basis; pager duty is required.
• Must work with minimal supervision, prioritize multiple projects, perform under pressure, negotiate timeframes for completion, and meet critical deadlines.
• Must be willing and able to work collaboratively with coworkers to complete job assignments.

COMPENSATION

This is a full-time, salary-based position. Benefits include highly competitive pay; health, vision, and dental insurance; PTO; and a 401(k), as described above.

VALUES IN ACTION

At Conexa, our core values are how we operate - and how our leaders lead - every day. As a Field Supervisor, you will be expected to model them:

• Honesty and Integrity - Do the right thing on every job, every inspection, and every report - especially when no one is watching.
• Attitude Over Skills - Skills can be trained; bring the attitude that lifts your team every day.
• Courage Through Communication - Raise problems early and honestly - bad news should travel fast, accurately, and with a proposed next step.
• Energy, Effort, Execution - Bring the energy, put in the effort, and finish what you start.
• Sharpen Your Axe - Invest in your own development and your team's - better tools, better skills, better results.

Conexa Technologies is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. Employment is at will and may be terminated by either the employee or the Company at any time, with or without notice, subject to applicable law.