<h3>Job Description</h3>
Job Description
Pride Health is hiring a phlebotomist to support our client’s medical facility in Fort Myers, FL. This is a 9+ month contract with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!
Title: Phlebotomist I
Location:&nbsp;Fort Myers, FL 33908
Pay Rate: $17.50 - $19.75/hr. on W2.
Shift: Monday thru Friday from 6:00 a.m. to 1:30 p.m. and every Saturday 6:00 a.m to 10:00 a.m
Duration: 9+ Months
*Pay Rate is based on experience and educational qualifications.
Job Responsibilities:
<ul>
<li>Perform venipuncture and capillary puncture to collect blood specimens from patients of all ages.</li>
<li>Ensure patient comfort and safety during the collection process.</li>
<li>Accurately label specimens and complete requisition forms.</li>
<li>Adhere to standardized procedures for waived testing, ensuring the accuracy and reliability of results</li>
<li>Properly handle and store specimens to maintain sample integrity.</li>
<li>Follow protocols for specimen transport and disposal</li>
<li>Perform electrocardiograms (EKGs) as directed by healthcare providers.</li>
<li>Apply electrodes and monitor patients during the procedure to ensure quality tracings.</li>
<li>Prepare and verify manifests for specimens being sent to external laboratories or for transportation purposes.</li>
</ul>
Job Requirements:
<ul>
<li>Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision.</li>
<li>Excellent phlebotomy skills to include pediatric and geriatric.</li>
<li>Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.</li>
<li>Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred.</li>
<li>Minimum 2 year of experience as a phlebotomist required</li>
</ul>
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Interested? Apply now!
About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Thanks!
Company DescriptionPride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts. 
<h3>Company Description</h3>
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Phlebotomist

<h3>Job Description</h3>
Job Description
Overview
We’re looking for an Entry Level Account Manager to join our team. This role is designed for individuals who want to begin their careers in client relations, account coordination, and business development. You’ll work directly with customers, support daily account activities, and learn the essentials of building long-term professional relationships. With structured mentorship and a clear path for advancement, this position offers both stability and growth.
Responsibilities
<ul>
<li>Maintain and oversee assigned customer accounts to ensure satisfaction and retention.</li>
<li>Assist customers with account updates, service questions, and available promotions.</li>
<li>Process orders and coordinate account changes with accuracy and attention to detail.</li>
<li>Respond to customer inquiries in a professional and timely manner.</li>
<li>Provide feedback to management on customer needs and service improvements.</li>
<li>Contribute to team objectives by supporting ongoing projects and initiatives.</li>
<li>Represent the company with professionalism in all client interactions.</li>
</ul>
Requirements
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational abilities with attention to detail.</li>
<li>Ability to manage multiple tasks and adapt to changing priorities.</li>
<li>Professional, dependable, and eager to learn.</li>
<li>Previous experience in customer service or account support is helpful but not required.</li>
</ul>
Compensation
<ul>
<li>Base salary: $47,000 – $58,000 annually, depending on experience.</li>
<li>Structured performance incentives available.</li>
</ul>
Benefits
<ul>
<li>Personalized training and mentorship from experienced managers.</li>
<li>Opportunities to advance into senior account management and leadership roles.</li>
<li>Supportive and collaborative team environment.</li>
</ul>
Why Join Us?
This is more than an entry-level role — it’s the start of a career path. Our team invests in your development with coaching, structured growth opportunities, and a workplace that values collaboration. If you’re looking for a position where you can learn, contribute, and grow into leadership, we’d love to hear from you.

Entry Level Account Manager

<h3>Job Description</h3>
Job Description
Commercial Construction Superintendent - Construction - Base Salary to 80k/year - Naples, FL
<ul>
<li>AllSearch Recruiting is seeking a skilled Commercial Construction Superintendent to oversee and manage our clients' construction projects in Naples, FL. The Commercial Construction Superintendent will be responsible for supervising on-site operations, ensuring projects are completed safely, on time, within budget, and to the required quality standards. This role focuses on coordinating field activities, managing subcontractors, and ensuring compliance with project plans and specifications, with an emphasis on Division 5 construction projects involving custom metal fabrication.</li>
</ul>
Responsibilities:
<ul>
<li>Oversee daily on-site construction activities, ensuring adherence to project plans, specifications, and safety regulations </li>
<li>Coordinate and manage subcontractors, vendors, and internal crews for efficient project execution </li>
<li>Ensure projects are completed on time, within budget, and to the specified quality standards </li>
<li>Conduct regular site inspections to monitor progress, safety, and compliance with building codes </li>
<li>Prepare and submit progress reports to project managers and upper management </li>
<li>Assist in defining project scope, objectives, and deliverables in collaboration with project managers </li>
<li>Schedule and allocate resources, including labor, materials, and equipment, to meet project demands </li>
<li>Develop and maintain detailed construction schedules, tracking progress and making adjustments as needed </li>
<li>Manage changes to project scope, schedule, or costs, ensuring proper documentation and approval </li>
<li>Monitor project performance using appropriate tools and techniques to ensure milestones are met </li>
<li>Escalate issues to management promptly and propose solutions to mitigate risks </li>
<li>Maintain strong relationships with clients, subcontractors, vendors, and other stakeholders </li>
<li>Implement and enforce safety protocols and risk management strategies to minimize hazards </li>
<li>Maintain accurate and comprehensive project documentation, including daily logs and reports </li>
<li>Communicate with clients to clarify requirements and provide updates on project status </li>
<li>Delegate tasks to crew members based on their skills and strengths </li>
<li>Track and analyze project performance to ensure successful completion of goals </li>
<li>Ensure budgetary objectives are met and adjust plans based on financial analysis </li>
<li>Develop and share detailed construction schedules and plans with clients and team members </li>
<li>Continuously develop leadership and supervisory skills to enhance team performance </li>
<li>Utilize spreadsheets, diagrams, and process maps to document project needs and progress</li>
</ul>
Qualifications:
<ul>
<li>3+ years of experience as a Construction Superintendent or similar role in the construction industry </li>
<li>Experience with Division 5 - Miscellaneous Metals preferred </li>
<li>Strong leadership and communication skills, with the ability to manage diverse teams and client relationships </li>
<li>Proficient in managing multi-unit, commercial, and residential construction projects </li>
<li>Strong working knowledge of Microsoft Office and construction management software </li>
<li>In-depth understanding of construction processes, safety regulations, and building codes </li>
<li>Ability to read and interpret blueprints, specifications, and construction documents</li>
</ul>
Compensation:
<ul>
<li>Base salary in the 70k - 80k/year range</li>
<li>MDV </li>
<li>Bonus </li>
<li>Cell/Car Allowance</li>
</ul>
#INDALL

Commercial Construction Superintendent - Construction - Base Salary to 80k/year - Naples, FL

<h3>Job Description</h3>
Job Description
Overview
Cellular Sales is Growing!
Average and High-End Sales Consultants earn $57000 – $130000 +/ year
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Why Join Cellular Sales
Our wireless sales consultants help others connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust.
What We Offer
We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here’s what you’ll get when you join us:
<ul>
<li>Life-Changing Income: The highest commissions in the industry</li>
<li>First rate health benefits: Including health/vision/dental, and life insurance.</li>
<li>Security for your future: 401(k) with ROTH option to save for retirement.</li>
<li>Performance Incentives: Top performers receive trips, gifts, and prizes.</li>
<li>Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced sales leaders</li>
<li>Advancement Opportunities: We promote from within and encourage growth</li>
<li>Outstanding Company Culture: A healthy community that fosters collaboration and mutual success</li>
<li>Community Involvement: Impact the lives of people where you live through local events and volunteering</li>
</ul>
Responsibilities
As a sales Consultant, you will service the customer’s needs, make recommendations based on their specifications.
<ul>
<li>Develop new consumer and business accounts</li>
<li>Provide outstanding service during and after the sale</li>
<li>Recommend changes in products and services</li>
<li>Stay current on the newest technology products and services</li>
</ul>
What We Are Looking For
<ul>
<li>Driven, enthusiastic people with a positive attitude</li>
<li>Willingness to learn and utilize proven techniques to grow your business</li>
<li>Effective verbal, written, and interpersonal skills</li>
<li>Self-motivated to successfully manage responsibilities</li>
<li>Strong negotiating and follow-up skills</li>
<li>Understanding of new technology products and services</li>
</ul>
If you’re eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable transportation, let’s talk.
Opportunity awaits, apply today!
#2024CF

Verizon Sales Consultant

<h3>Job Description</h3>
Job Description
Overview
We’re seeking a detail-oriented Business Operations Manager Trainee to join our team. This role is designed for individuals who want to learn how an organization operates from the inside out, while preparing for future leadership responsibilities. As part of our structured training program, you’ll rotate through different aspects of daily operations, team coordination, and project execution. The program is focused on helping you gain the skills needed to advance into a management role within our company.
Responsibilities
<ul>
<li>Support day-to-day business operations, ensuring accuracy and efficiency.</li>
<li>Assist managers with scheduling, reporting, and team coordination.</li>
<li>Contribute to operational projects, helping identify process improvements.</li>
<li>Monitor key performance indicators and assist with data tracking.</li>
<li>Collaborate with multiple departments to ensure smooth workflow.</li>
<li>Participate in leadership training workshops and mentoring sessions.</li>
</ul>
Requirements
<ul>
<li>Strong organizational skills with keen attention to detail.</li>
<li>Clear communication and ability to work well across teams.</li>
<li>Professional, dependable, and eager to grow into a management role.</li>
<li>Previous administrative, coordination, or operations experience is helpful but not required.</li>
</ul>
Compensation
<ul>
<li>Base salary: $48,000 – $60,000 annually, based on experience.</li>
<li>Additional structured performance incentives may apply.</li>
</ul>
Benefits
<ul>
<li>Comprehensive management training program.</li>
<li>Mentorship from experienced business leaders.</li>
<li>Opportunities to grow into supervisory and management positions.</li>
<li>Supportive, professional team environment.</li>
</ul>
Why Join Us
This program is built for individuals who want more than just a job — it’s a pathway to leadership. You’ll gain direct exposure to business operations, learn from experienced mentors, and be given opportunities to take on increasing responsibility as you progress. If you’re motivated to grow your career in operations and management, this is a strong place to start.

Business Operations Manager Trainee

<h3>Job Description</h3>
Job Description
Overview
We’re seeking a dependable and customer-focused Sales Associate to represent the AT&amp;T brand in our Naples, FL location. In this role, you’ll help customers explore wireless, internet, and home service solutions, while gaining valuable experience in customer support, account management, and professional communication. This is a great opportunity to develop transferable skills in a well-structured environment with mentorship and growth potential.
Responsibilities
<ul>
<li>Greet and assist customers in selecting wireless, internet, and home service packages.</li>
<li>Provide clear explanations of current AT&amp;T offerings, promotions, and product features.</li>
<li>Support customers with account updates, upgrades, and troubleshooting.</li>
<li>Ensure accurate processing of orders and account details.</li>
<li>Contribute to team objectives by assisting with daily and weekly store goals.</li>
<li>Maintain up-to-date knowledge of AT&amp;T products and services to answer questions confidently.</li>
<li>Deliver consistent, professional customer experiences while representing the AT&amp;T brand.</li>
</ul>
 Requirements
<ul>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work well with customers and colleagues in a fast-paced environment.</li>
<li>Professionalism, reliability, and eagerness to learn.</li>
<li>Previous retail or customer service experience is helpful, though not required.</li>
<li>Interest in developing long-term skills in account coordination and client engagement.</li>
</ul>
Compensation
<ul>
<li>Base pay range: $43,000 – $57,000 annually, depending on experience.</li>
<li>Additional structured performance incentives available.</li>
</ul>
Benefits
<ul>
<li>Comprehensive training with ongoing mentorship.</li>
<li>Opportunities to advance into leadership and account management roles.</li>
<li>Supportive team culture that values collaboration and development.</li>
</ul>
Why Join Us?
Joining our team means being part of a professional environment where your contributions make a difference every day. You’ll receive guidance, resources, and opportunities to grow while representing one of the nation’s top telecommunications brands. If you’re looking for a role that combines customer interaction with professional development, we encourage you to apply.

AT&T Sales Associate

<h3>Job Description</h3>
Job Description
Now Hiring: Licensed Massage Therapist
<ul>
<li>Compensation: $45 per hour - $65 per hour</li>
</ul>
 
Follow Your Heart to a Career and Company You’ll Love! | Up to $3,000 New Employee Incentive!
 
Change can be hard, but we make it easy.
 
At Hand and Stone, we have a great team of professionals. We’re looking for experienced and newly licensed Massage Therapists to join our team, work in a busy location, and enjoy a positive work atmosphere.
 
Teamwork and positivity are critical to our success!
If you’re looking for a new work environment, ready to start your career, and want a location that’s convenient for you—with a schedule that meets your needs—apply today to learn more!
 
Company Benefits:
<ul>
<li>Great Pay &amp; Benefits – Our massage therapists earn an average of over $80,000 for full-time hours. We pay for no-shows and cancellations! Plus, enjoy an incredible enhancement commission.</li>
<li>High Demand – Build your client base quickly in our busy location.</li>
<li>Flexible Scheduling – Full-time and part-time hours available.</li>
<li>No Non-Compete – Keep your current job if you just want to supplement your income. We welcome new graduates and experienced therapists alike!</li>
<li>Career Development – We offer free continuing education training. Earn 12 CEU credits just for completing our new-hire training!</li>
<li>Professional &amp; Safe Work Environment – Your safety and job satisfaction are our top priorities.</li>
<li>All Supplies &amp; Uniforms Provided – Just bring black shoes and a positive attitude—we’ll handle the rest!</li>
<li>Employee Perks – Enjoy membership benefits, free monthly massages or facials, and practice what you preach!</li>
<li>Referral Bonuses – Get paid for referring therapist friends!</li>
</ul>
 
Job Responsibilities:
<ul>
<li>Design specific treatment plans based on each client’s individual needs.</li>
<li>Provide an outstanding experience for members and guests with a friendly, helpful attitude.</li>
<li>Maintain professionalism and respect for coworkers and clients at all times.</li>
<li>Help keep therapy rooms and common areas clean and professional.</li>
</ul>
 
Qualifications:
<ul>
<li>Massage Therapy License (Required)</li>
<li>Strong knowledge of physiology, anatomy, and pathology</li>
<li>Excellent client-centered skills</li>
</ul>
Job Types: Full-time, Part-time
Expected Hours: 20 – 30 per week
Benefits:
<ul>
<li>401(k) matching</li>
<li>Continuing education credits</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free massages</li>
<li>Health insurance</li>
<li>License reimbursement</li>
<li>Opportunities for advancement</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Referral program</li>
<li>Tuition reimbursement</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>Choose your own hours</li>
</ul>
Supplemental Pay:
<ul>
<li>Bonus opportunities</li>
<li>Commission pay</li>
<li>Signing bonus</li>
<li>Tips</li>
</ul>
Application Question: Have you completed an education program for Massage Therapy?
License/Certification: Massage Therapy License (Required)
Work Location: In-person

Massage Therapist

<h3>Job Description</h3>
Job Description
We're looking for an experienced, local Warehouse Attendant to join our team in Fort Myers, FL.
Utilities One is a full-service company offering infrastructure solutions for the Telecommunications providers, Electric Utilities, Wireless Carriers, Engineering, and Technology Deployment industries.
Responsibilities
<ul>
<li>Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service;</li>
<li>Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment;</li>
<li>Perform inventory controls and keep quality standards high for audits;</li>
<li>Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary;</li>
<li>Keep up-to-date on the latest federal and state safety regulations;</li>
<li>Operate and maintain preventive warehouse vehicles and equipment;</li>
<li>Follow quality service standards and comply with procedures, rules, and regulations.</li>
</ul>
Requirements
<ul>
<li>A valid, unrestricted Driver’s License;</li>
<li>Forklift Certification;</li>
<li>Experience in working with Excel Tracker;</li>
<li>Proven working experience as a Warehouse Worker; </li>
<li>Familiarity with modern warehousing practices and methods;</li>
<li>Good organizational and time management skills.</li>
</ul>
Benefits
<ul>
<li>Great work environment;</li>
<li>All necessary equipment and tools provided;</li>
<li>Company vehicle and fuel card provided (if needed);</li>
<li>Professional Growth Opportunities.</li>
<li>Health Insurance Beneifts;</li>
<li>Whole Life Insurance;</li>
<li>PTO and Paid federal holidays;</li>
<li>401k plan.</li>
</ul>

Warehouse Attendant

<h3>Job Description</h3>
Job Description
BASIC SUMMARY:
Security Supervisor has the primary responsibility of assisting the Security Manager with the effective day-to-day operations of safety/security services. Supervises the day-to-day operations of the evening security shifts to include the protection of physical assets, company property and personnel. This duty involves the direction, oversight, and evaluation of in-house security officers. Provides verbal and written feedback to the Security Manager and team members as appropriate. Reviews evening shift security reports and briefs the Security Manager on the findings. Patrol residential community and/or facilities to ensure the safety and security of residents, guests, staff, and property. Be prepared to handle emergency situations. This position requires a person with presence, integrity and initiative who can work independently as well as part of a team.
Shift is 2:00-10:00 p.m.
POSITION RESPONSIBILITIES:
<ul>
<li>Primary trainer for new Security Officers.</li>
<li>Supervise evening Security operations, parking, and traffic enforcement within the Fiddler’s Creek Community.</li>
<li>Remain visible and interface directly with administration, residents, team members, and contractors in a manner which reflects our Service Standards.</li>
<li>Make security decisions in the absence of the Security Manager. Ensure security team members adhere to security procedures through constant evaluation and frequent patrol of the campus.</li>
<li>Knowledgeable of the electronic access control program, intrusion detection, and fire systems. Assist with the Parking Decal program, issuing decals to new team members, residents and maintaining database.</li>
<li>Prioritize the Community Patrol presence to enhance the safety and security of residents, guests, visitors, and team members.</li>
<li>Monitor Traffic Hawk system and provide reports of violations to the Security Manager.
<ul>
<li>Diligently monitor building video surveillance and access control systems.</li>
<li>Identify potential safety risks, security risks and undesirable conditions.</li>
<li>Randomly patrol the community being alert for suspicious activity and unauthorized vehicles and people.</li>
<li>Respond to calls for service from residents and/or team.</li>
<li>Assist the Director in the development and implementation of security policies, procedures, standards, and directives. </li>
<li>Monitor the community for compliance, such as open garage doors, lighting deficiencies, unauthorized entries, etc.</li>
<li>Promote safe Club &amp; Spa work practices and implement preventive measures as needed.</li>
<li>Perform general security administrative duties.</li>
<li>Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property. </li>
<li>Perform duties as Access Control Officer as needed. </li>
<li>Assist in other duties as assigned by Security Manager or the Department Director.</li>
</ul>
</li>
</ul>

EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:
<ul>
<li>High School Diploma required. </li>
<li>Associate degree in a field related to the security industry and/or business management preferred.</li>
<li>At least 5 years’ experience in a managerial capacity (law enforcement, military, or private security) preferred.</li>
<li>CPR/AED and First Aid certifications required.</li>
<li>Class D license is required.</li>
<li>Thorough knowledge of property, facilities, and surrounding areas.</li>
<li>Ability to effectively deal with internal and external customers, guests and team members, some of which will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.</li>
<li>Good organizational and communication skills. </li>
<li>Possess attention to detail. </li>
<li>Highly proficient in written and verbal English communication.</li>
<li>Proficient in Microsoft Office (Excel, PowerPoint, and Outlook).</li>
<li>Work independently, with minimum supervision.</li>
<li>Effectively train team members.</li>
<li>Able to work a rotating schedule including weekends and holidays.</li>
<li>Available for on-call duty as a personal security detail for management, as needed.</li>
</ul>
PHYSICAL DEMANDS/ABILITY TO:
<ul>
<li>Grasp, lift, carry or transport up to 50 pounds.</li>
<li>Push/pull wheeled carts weighing up to 100 lbs.</li>
<li>Stand, walk frequently; reach with hands and arms; stoop, kneel, crouch or crawl.</li>
<li>Perform duties of the job while exposed to sun and hot weather conditions for prolonged periods </li>
<li>Climb stairs and ladders at a rapid pace.</li>
<li>Express and exchange ideas by means of the spoken word accurately, loudly and quickly.</li>
<li>Perceive the nature of sounds at a normal speaking level and make fine discriminations in sound</li>
<li>Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.</li>
<li>Withstand a moderate noise level in the work environment.</li>
</ul>

Safety Supervisor PM

<h3>Job Description</h3>
Job Description
POSITION SUMMARY
The Quality Assurance Director (QAD) is responsible for creating, directing, and evaluating projects and programs that advance the company’s mission and vision, the Quality Improvement/Quality Assurance Plan, and maintenance for all lines of business. The QAD engenders a culture of continuous improvement, innovation, and practice transformation that enhances patients’ clinical outcomes as well as overall patient and staff experience.
The QAD utilizes health information technology, reporting tools, and data systems to support the activities of the clinical care teams at the point of care as well as planning changes to how care is provided to enhance outcomes. The QAD ensures high performance in regulatory compliance, value-based payment, and care-based incentive programs while assisting in communicating progress of quality improvement initiatives to the company’s staff, the Leadership, and other relevant stakeholders. The QAD strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. 
This hybrid role requires candidates to reside in either Florida or Texas, as regular on-site collaboration at our locations in both states is essential. Travel between these locations will be a key part of the role to support team engagement and operational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
<ul>
<li>Oversees Quality Improvement (QI) and Quality Assurance (QA) activities in collaboration with clinical and compliance leadership. </li>
<li>Collaborates with and guides leadership and clinical care team members to establish QI/QA processes throughout the organization. </li>
<li>Designs and employs QI/QA tools for use by clinical leadership to be implemented at the point of care, including order sets, documentation improvement, health maintenance flowsheets, and others as developed. </li>
<li>Supports QI/QA data collection and disseminates tools (reports, dashboards, etc.) to track and improve progress in all QI/QA initiatives. </li>
<li>Uses existing data systems to identify areas in need of QI across the organization. </li>
<li>Enables risk assessment in coordination with leadership to identify appropriate metrics and new collection sources and methods. </li>
<li>Oversees the data validation process and refines data management procedures for the collection and analysis of data. </li>
<li>Employs Plan-Do-Study-Act cycles (PDSAs) and other “tests of change” to design and disseminate optimal workflows in coordination with care teams, managers, etc. </li>
<li>Provides support to leadership, care teams in incorporating QI/QA methodologies, processes, and transformation strategies into their function and design. </li>
</ul>
ORGANIZATION SUPPORT
<ul>
<li>Understands and applies National Committee for Quality Assurance (NCQA) concepts and designs, and supports new methods of care delivery to advance patient-centered care and quality. </li>
<li>Understands and enforces Federal, State, and Accreditation requirements including Conditions of Participation, Code of Federal Regulation, State Administrative Code, and all CMS regulatory guidelines. </li>
<li>Understands and employs Electronic Health Record (EHR) and healthcare analytical applications in analyzing, reviewing, and improving processes, policies, and systems to ensure they are aligned with current and updated standards. </li>
<li>Acts as QI/QA project manager and leads reporting mechanisms as needed at all levels of the organization. </li>
<li>Champions the adoption of standardized best practices and lessons learned across disciplines and departments at the care team level and at the organizational level using communication tools, published workflows, staff meetings, events, and trainings. </li>
<li>Assists in development, writing, and implementation of Policies and Procedures regarding Quality Improvement, Practice Transformation, and CMS STAR quality initiatives. </li>
<li>Identifies opportunities to support QI/QA efforts through evaluation testing, and/or integration of EHR functionality and other HIT systems. </li>
<li>Approaches change to the EHR or other HIT systems with consideration to data governance. </li>
<li>Understands data collection and reporting structures as defined by regulation (e.g., Uniform Data Set, Meaningful Use, etc.), health plan initiatives, and others as warranted. </li>
<li>Researches outside organizations, and partakes in training opportunities, and works with partners, consultants, and experts to guide QI/QA efforts. </li>
<li>Assess need for and facilitates education, training, and technical assistance for staff to ensure compliance with QI efforts. </li>
<li>Leads or participates in work teams related to QI and functions as a coach, where appropriate, to support care teams in building, fostering patient-centered care, and practice transformation. </li>
<li>Assists in preparing and coordinating regularly scheduled QI/QA meetings and performs all necessary follow-up duties, including clarifying and tracking action items and documentation of minutes, participants, and resulting activities. </li>
</ul>
COMPETENCIES
Job Expertise 
<ul>
<li>Demonstrates knowledge of applicable clinical principles and practices. </li>
<li>Demonstrates knowledge and use of clinic policies and procedures as well as applicable federal and state rules and regulations. </li>
<li>Applies technical and procedural skills efficiently and effectively. </li>
<li>Successfully gathers and uses information, procedures, materials, equipment and techniques required for position. </li>
<li>Demonstrates ability to effectively use Electronic Health Records (EHR).</li>
</ul>
Customer Service
<ul>
<li>Provides patient-centered customer service at all times. </li>
<li>Demonstrates the ability to anticipate patients’ needs and deliver services and respond to patients in a timely, accurate, courteous, respectful and friendly manner. </li>
<li>Demonstrates ownership, initiative, attention to detail, and follow-through. </li>
<li>Approaches problem-solving by focusing on patients first. </li>
<li>Advocates for care that best serves the patient. </li>
</ul>
Communication Skills
<ul>
<li>Oral and written communication is clear, concise, accurate, positive and respectful. </li>
<li>Demonstrates comprehension of oral and written questions, instructions, and information rapidly, thoroughly, and accurately. </li>
<li>Response to oral and written questions, instructions, and information is timely and appropriate. </li>
<li>Written communication is well-organized, legible, concise, neat, and in proper grammatical form. </li>
<li>Checks work related email and mailbox on a daily basis. </li>
</ul>
Teamwork and Interpersonal Skills
<ul>
<li>Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence. </li>
<li>Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others. </li>
<li>Demonstrates a positive attitude, flexibility and ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills. </li>
</ul>
Judgement &amp; Problem Solving
<ul>
<li>Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions. </li>
<li>Demonstrates good judgment in making decisions.</li>
<li>Resolves issues independently and only seeks assistance as needed. </li>
</ul>
Reliability
<ul>
<li>Completes assigned duties and responsibilities in an accurate, timely and efficient manner. </li>
<li>Arrives to work on time and maintains consistent attendance. </li>
<li>Follows instructions and appropriate procedures. </li>
<li>Maintains patient confidentiality as required by HIPAA. </li>
</ul>
Personal Development
<ul>
<li>Attend required annual in-service programs. </li>
<li>Comply with all trainings, drills, policies and procedures concerning safety. </li>
<li>100% attendance to mandatory skills/competencies updates yearly required. </li>
<li>Maintain licensure requirements, if applicable. </li>
</ul>
QUALIFICATIONS
Minimum Qualifications
<ul>
<li>Clinical, health care, or public health professional with at least two years of professional experience working in a health center or clinical setting. </li>
<li>At least five years of professional experience leading and managing teams and projects. </li>
<li>Proven and recurring success in directing and managing projects within the expected timeline. </li>
<li>Experience in program design, implementation, and evaluation. </li>
<li>Ability to multi-task, prioritize and work under deadlines. </li>
<li>Ability to strategize and plan as well as apply and track practical solutions. </li>
<li>Extensive knowledge and experience with industry-leading quality improvement methods and tools. </li>
<li>Proficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems. </li>
<li>Demonstrated ability to work across and lead various groups and teams. </li>
<li>Excellent communication (verbal and written) in English and presentation skills. </li>
<li>Bachelor’s degree in nursing from an accredited college or university. </li>
<li>Master’s degree in nursing, health administration, public health, or related field from an accredited college or university. </li>
<li>Certified in Healthcare Compliance (CHC) or Certified Professional in Healthcare Quality (CPHQ). </li>
<li>Experience working with home-based care populations (e.g., Home Health, Hospice, Palliative Care, Private Care). </li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s degree in nursing from an accredited college or university. </li>
<li>Master’s degree in nursing, health administration, public health, or related field from an accredited college or university. </li>
<li>Certified in Healthcare Compliance (CHC) or Certified Professional in Healthcare Quality (CPHQ). </li>
<li>Experience working with home-based care populations (e.g., Home Health, Hospice, Palliative Care, Private Care). </li>
</ul>
Skills and Knowledge
<ul>
<li>Knowledge of standard clinical healthcare practice policies and procedures. </li>
<li>Knowledge of billing, coding, HIM processes. </li>
<li>Knowledge of Strategic Healthcare Programs (SHP) platform. </li>
<li>Knowledge of Centers for Medicare and Medicaid Services (CMS) NCD, LCD, and COPs. </li>
<li>Knowledge of CMS Care Compare and STAR ratings. </li>
<li>Knowledge of Accreditation Commission for Health Care (ACHC) accrediting program(s). </li>
<li>Experience working on computers and knowledge of Microsoft Office software products. </li>
<li>Ability to work with practice management and EHR systems. </li>
<li>Knowledge of health insurance plans. </li>
<li>Knowledge of healthcare terminology, procedures, and practice. </li>
<li>Knowledge of HIPAA regulations. </li>
<li>Knowledge of data warehousing, analytics, and visualization. </li>
<li>Excellent verbal and written communication skills. </li>
<li>Knowledge of personnel management and labor laws as it relates to the position. </li>
<li>Ability to work independently and use good judgment. </li>
<li>Ability to work effectively and harmoniously with co-workers. </li>
<li>Possess empathy towards the needs of others with excellent leadership and coaching skills. </li>
<li>Actively works to maintain a good working relationship and team approach with peers and co-workers. </li>
</ul>
ENVIROMENTAL AVAILABILITY
<ul>
<li>Works primarily indoors in a climate-controlled setting. </li>
</ul>
PHYSICAL REQUIRMENTS
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

12,394 Jobs in Cape Coral, FL, USA