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About Us:

Hawkins Service Company is a leading home services company specializing in HVAC, Electrical, Pool Equipment Repair, and Plumbing services in the Tampa Bay Area. We are dedicated to providing top-quality home services to residential and commercial clients. With a focus on professionalism, reliability, and customer satisfaction, we take pride in our teams of skilled home service members who deliver exceptional results.

The Role

The Residential Electrician Maintenance Technician is responsible for performing residential electrical maintenance services, safety inspections, and minor repairs while building long-term customer relationships. This role focuses on preventive maintenance, system optimization, and identifying electrical concerns early-leading customers to informed and confident decisions regarding repairs, upgrades, and ongoing maintenance solutions.

Responsibilities

• Perform residential electrical maintenance visits, safety inspections, and system evaluations.
• Identify potential electrical issues and recommend proactive repairs or upgrades.
• Complete minor electrical repairs and adjustments during maintenance calls as appropriate.
• Establish strong customer rapport and clearly explain findings, recommendations, and options.
• Promote and enroll customers in maintenance plans and applicable service agreements.
• Educate customers on electrical safety, system performance, and energy-efficient solutions.
• Adhere to service criteria and contribute to department revenue and retention goals.
• Maintain a professional appearance and demeanor to drive referrals and repeat business.
• Coordinate effectively with dispatch, customer service, and management teams.
• Maintain a clean, safe, and organized job site and a well-stocked service vehicle.
• Accurately complete invoices, inspection forms, option sheets, timecards, and customer feedback.
• Participate in training sessions, safety meetings, and company events.
• Support and mentor apprentices or junior technicians as assigned.

Competencies for Success

• Valid electrical license or certification with working knowledge of local electrical codes.
• Strong understanding of residential electrical systems, including panels, breakers, wiring, grounding, and GFCI/AFCI protection.
• Proven ability to perform electrical inspections, preventive maintenance, and light repairs.
• Commitment to ongoing education and technical development.
• Clean and safe driving record.
• Highly organized with strong attention to detail and follow-through.
• Excellent verbal and written communication skills.
• High integrity with strong customer service and relationship-building abilities.
• Self-motivated with a continuous improvement mindset.
• Team-oriented professional who takes pride in individual performance and collective success.

Physical & Work Requirements

• Ability to work in attics, crawlspaces, and confined areas.
• Ability to lift up to 50 pounds and perform physical tasks associated with residential electrical work.
• Comfortable working in varying weather conditions.