GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
POSITION RESPONSIBILITIES:
• Administer, configure, monitor, and maintain enterprise applications to ensure optimal system performance, availability, and reliability.
• Manage and support SQL databases, including query development, database administration, performance tuning, troubleshooting, and data integrity.
• Serve as a subject matter expert for MAPS/OneView and related crew management applications, ensuring seamless operation and integration with enterprise systems.
• Provide Tier 2 and Tier 3 technical support for application, software, and hardware-related issues, ensuring timely resolution of incidents and service requests.
• Monitor application health and system performance, proactively identifying and resolving issues before they impact business operations.
• Coordinate and support application deployments, upgrades, patches, and system enhancements.
• Develop, maintain, and update technical documentation, including system configurations, operational procedures, and troubleshooting guides.
• Collaborate with business stakeholders, vendors, and cross-functional IT teams to implement process improvements and technology solutions.
• Conduct application testing, validation, and user acceptance support for new features and system updates.
• Train and support end users on enterprise applications and related business processes.
• Participate in incident management, root cause analysis, and continuous improvement initiatives.
• Ensure compliance with organizational standards, security requirements, and change management processes.
KNOWLEDGE & EXPERIENCE:
EDUCATION:
EXPERIENCE:
KNOWLEDGE & SKILLS:
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
- The Enterprise Application Administrator is responsible for the administration, support, maintenance, and optimization of critical enterprise applications and supporting technologies. This role focuses on ensuring the reliability, performance, and availability of business applications, including SQL databases and MAPS/OneView (NCLH Crew Application). The ideal candidate combines strong technical expertise with exceptional troubleshooting and customer support skills to deliver effective solutions in a fast-paced environment.
POSITION RESPONSIBILITIES:
• Administer, configure, monitor, and maintain enterprise applications to ensure optimal system performance, availability, and reliability.
• Manage and support SQL databases, including query development, database administration, performance tuning, troubleshooting, and data integrity.
• Serve as a subject matter expert for MAPS/OneView and related crew management applications, ensuring seamless operation and integration with enterprise systems.
• Provide Tier 2 and Tier 3 technical support for application, software, and hardware-related issues, ensuring timely resolution of incidents and service requests.
• Monitor application health and system performance, proactively identifying and resolving issues before they impact business operations.
• Coordinate and support application deployments, upgrades, patches, and system enhancements.
• Develop, maintain, and update technical documentation, including system configurations, operational procedures, and troubleshooting guides.
• Collaborate with business stakeholders, vendors, and cross-functional IT teams to implement process improvements and technology solutions.
• Conduct application testing, validation, and user acceptance support for new features and system updates.
• Train and support end users on enterprise applications and related business processes.
• Participate in incident management, root cause analysis, and continuous improvement initiatives.
• Ensure compliance with organizational standards, security requirements, and change management processes.
KNOWLEDGE & EXPERIENCE:
EDUCATION:
- Bachelor's degree in Information Technology, Computer Science Information Systems or related field of study or any equivalent combination of experience and skills
EXPERIENCE:
- Minimum of three (3) years of experience in enterprise application administration, systems support, or a related technical role.
KNOWLEDGE & SKILLS:
- Experience supporting business-critical enterprise applications in a corporate environment.
• Strong proficiency in SQL, including query development, database administration, troubleshooting, and performance optimization.
• Experience with MAPS/OneView or similar crew management, workforce management, or enterprise application platforms.
• Knowledge of application lifecycle management, software deployment, and system integration concepts.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex technical issues.
• Experience supporting Windows-based applications and end-user environments.
• Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Customer-focused mindset with a commitment to delivering high-quality support and service.
• Ability to work independently and collaboratively within a team environment.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.