GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
The Director of Technology Strategy, Change & Communications is a senior leadership role responsible for shaping, translating, and enabling execution of enterprise technology strategy through disciplined planning, effective change management, and clear communications. Reporting to the Head of Technology Strategy & Transformation, this role operates as a key member of the broader Technology Strategy & Transformation leadership team and serves as a trusted partner to the CTO and Technology Leadership Team.
The role is accountable for ensuring technology strategy is not only well-defined, but clearly articulated, consistently understood, and successfully adopted across the organization. Success is measured by clarity of direction, alignment across planning and execution, adoption of change, and increased stakeholder confidence in Technology's ability to deliver enterprise value.
POSITION RESPONSIBILITIES
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business, Technology, Psychology or a related Field. MBA a plus
EXPERIENCE
COMPETENCIES & SKILLS
CERTIFICATIONS & LICENSES Preferred but not required
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
The Director of Technology Strategy, Change & Communications is a senior leadership role responsible for shaping, translating, and enabling execution of enterprise technology strategy through disciplined planning, effective change management, and clear communications. Reporting to the Head of Technology Strategy & Transformation, this role operates as a key member of the broader Technology Strategy & Transformation leadership team and serves as a trusted partner to the CTO and Technology Leadership Team.
The role is accountable for ensuring technology strategy is not only well-defined, but clearly articulated, consistently understood, and successfully adopted across the organization. Success is measured by clarity of direction, alignment across planning and execution, adoption of change, and increased stakeholder confidence in Technology's ability to deliver enterprise value.
POSITION RESPONSIBILITIES
- Partner with the Head of Technology Strategy & Transformation to support definition, refinement, and operationalization of multi-year technology strategy aligned to enterprise objectives.
- Translate strategic priorities into actionable roadmaps, initiatives, measures, and targets that can be executed across Technology.
- Lead or support annual and multi-year technology planning processes, including strategy refreshes, objective setting, and initiative prioritization.
- Develop executive-ready materials (one-pagers, decks, narratives) to communicate strategy, progress, and trade-offs to the CTO, ELT, and business leaders.
- Ensure strategic plans are grounded in execution realities, financial constraints, and resourcing capacity.
- Design and lead the change management approach for Technology initiatives, transformations, and operating model shifts in partnership with the Head of Technology Strategy & Transformation.
- Ensure consistent application of change practices across programs, including stakeholder analysis, impact assessments, readiness planning, and adoption tracking.
- Partner closely with PMO, Product, Platform, and Engineering leaders to embed change management into delivery rather than treating it as a standalone activity.
- Monitor change saturation and organizational readiness, escalating risks and recommending mitigation actions.
- Establish mechanisms to measure adoption, realization of intended outcomes, and employee experience impact.
- Own and execute the Technology communications strategy, ensuring consistent, clear, and compelling messaging aligned to strategic priorities.
- Draft and deliver communications for executives, leaders, and the broader Technology organization, including strategy updates, transformation milestones, operating model changes, and cultural initiatives.
- Prepare leadership talking points, Q&A, and narratives for forums such as ELT, town halls, and leadership meetings.
- Ensure communications reinforce Technology vision, priorities, and a strong "one team" culture.
- Partner with the Head of Technology Strategy & Transformation, PMO, Finance, and Operations to ensure alignment across governance forums and Rhythms of the Business (ROBs).
- Ensure strategic priorities are reflected consistently across planning, funding, capacity management, and delivery tracking.
- Identify misalignments, decision gaps, or execution risks and proactively drive resolution.
- Contribute to the maturation of Technology operating disciplines, including prioritization, portfolio transparency, and execution accountability.
- Lead and develop a team supporting strategy, change, and communications capabilities, aligned to the broader Strategy & Transformation organization.
- Set clear expectations, development goals, and performance standards for team members.
- Foster a culture of ownership, transparency, and proactive problem-solving.
- Other Job Duties as needed
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business, Technology, Psychology or a related Field. MBA a plus
EXPERIENCE
- Bachelor's degree in Technology, Business, or a related field; Masters Degree a plus
- 10+ years of experience in technology strategy, transformation, change management, or related leadership roles within large, complex organizations.
- Proven experience translating strategy into executable plans and measurable outcomes.
- Demonstrated expertise in organizational change management and large-scale transformation delivery.
- Exceptional executive communication skills, including written, verbal, and presentation capabilities.
- Experience operating in enterprise technology environments with multiple platforms, products, and delivery teams.
COMPETENCIES & SKILLS
- Experience partnering with C-suite or senior executive leaders through a strategy or transformation function.
- Background in portfolio management, PMO, or technology business operations.
- Strong financial and business acumen, including understanding of CapEx/OpEx dynamics.
- Ability to influence without authority and operate effectively in matrixed environments.
- Comfort operating in ambiguity while creating clarity for stakeholders.
- Strategic and systems-oriented thinker with a bias for execution.
- Trusted advisor who operates with credibility and sound judgment.
- Clear, concise communicator capable of simplifying complex topics.
- Effective change leader who brings structure, empathy, and discipline to transformation work.
- Highly organized, outcomes-oriented, and collaborative.
CERTIFICATIONS & LICENSES Preferred but not required
- Prosci
- Human Centered Design
- Change Agility
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.