<h3>Job Description</h3>
Job Description
The Process Assurance Inspector (SAT Team) is responsible for verifying accuracy for all orders processed by the Customer Service Representatives.
Essential Duties and Accountabilities
1. Verifies accuracy for all orders processed by Customer Service Representatives.
2. Coordinates and brings to the Customer Service Representative’s attention if an order is inaccurate.
3. Logs all orders into database.
4. Maintains a safe and clean work area.
5. Responsible for working according to the company’s safety and quality standards.
6. Performs other related duties as required and assigned.
Qualifications
1. High School Diploma or its equivalent.
2. Able to understand basic work and safety instructions in English.
3. Regular and predictable attendance is an essential function for this position.
Physical Demands and Working Conditions
1. Requires sitting or standing for a prolonged period of time.
2. Requires dexterity and coordination to handle files, boxes and materials.
3. Requires minimum reaching for items above and below desk level.
4. Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.
5. Requires walking, bending, stooping, pushing, pulling, and lifting up to 25 lbs. unassisted.
6. Requires repetitive movements with fingers, hands, wrist, and arms.
Legal Requirement: Must be a U.S. person (U.S. citizen or lawful permanent resident) to comply with federal contracting regulations. Must be a US person as defined by ITAR.
Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level.

Process Assur. Inspector

<h3>Job Description</h3>
Job Description
 
Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.  
We move water. 
Job Summary:
The primary responsibility of the Assistant Regional Service Manager is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino’s Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. The Assistant Regional Service Manager shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The Assistant Regional Service Manager shall also act as a liaison between Branch Service Managers / Service personnel and the company’s Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company’s service teams.
Typical Duties and Responsibilities:
<ul>
<li>Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations</li>
<li>Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S</li>
<li>Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements</li>
<li>Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment</li>
<li>Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues</li>
<li>Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc.</li>
<li>Monitor Field Failures in the company’s internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures</li>
<li>Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-up</li>
<li>Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly</li>
<li>Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems</li>
<li>Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch</li>
<li>Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels</li>
<li>Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions</li>
<li>Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills</li>
<li>Develop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basis</li>
<li>Prepare and deliver corrective actions as necessary on a timely basis and in accordance with company policy</li>
<li>Ensure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch location</li>
<li>Maintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnel</li>
<li>Ensure that The Mersino Way is a guiding document in all daily activities</li>
</ul>
Qualifications:
<ul>
<li>5 years of project management and supervisory experience in a service/repair setting</li>
<li>Bachelor’s Degree in Diesel and Truck Service Management or related field preferred</li>
<li>Appropriate equipment repair certifications</li>
<li>Planning and organizational skills in handling multiple projects</li>
<li>Ability to read schematics, blueprints and/or technical manuals</li>
<li>Skills in workflow analysis and management</li>
</ul>
Specific Expectations:
<ul>
<li>Ability to travel 50-75%</li>
<li>A professional demeanor</li>
<li>Ability to work effectively with others</li>
<li>Ability to multi-task in a changing environment</li>
<li>Ability to work a flexible schedule to meet job requirements</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong time management and organizational skills</li>
<li>Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkward</li>
</ul>
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 
Mersino is an Equal Opportunity Employer/Veterans/Disabled

Assistant Regional Service Manager

<h3>Job Description</h3>
Job Description
About the Brand: Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection and multiple brick-and-mortar retail locations in NYC, LA, Houston, and Boca Raton.
About the Role: We are seeking a passionate and driven Sales Supervisor for our boutique in Boca Town Center. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury. In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management. With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Position Qualifications:
<ul>
<li>Must be 18 years or older to comply with company standards.</li>
<li>Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.</li>
<li>Experience in luxury retail with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high-end clientele.</li>
<li>Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.</li>
<li>Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.</li>
<li>Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.</li>
</ul>
Hourly Pay Range: $19 to $26. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.</li>
<li>Client-Centric &amp; Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.</li>
<li>Adaptable &amp; Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.</li>
<li>Professionalism &amp; Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.</li>
<li>Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.</li>
<li>Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence</li>
<li>Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.</li>
<li>Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.</li>
<li>Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Commission based</li>
<li>Accrued PTO:
<ul>
<li>Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually</li>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount on participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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Mq7tz3nurd

Sales Supervisor: Ring Concierge (Boca Raton)

<h3>Job Description</h3>
Job Description
Company: Florida's Fast Growing Window Company selling and installing Top Quality Windows, Doors and Roofing.
Position: Impact Window Sales Specialist Bilingual&nbsp;
TOP Producer Wanted - Do you average at least $3 to $5 million per year in Sales-Get Paid all commission upfront after measure no more waiting months for install and a Company Car may be available to HIGH Producing qualified Candidates
Required Skills: • Strong Effective 1 Call Close Sales skills • Exceptional consultative skills, ability to articulate, inspire, project confidence, overcome objections
Experience: • Must have Window and Door Sales experience
Responsibilities: • Conduct estimate appointments and Sell Windows and Doors
Position Offers: • Competitive Compensation • Career Growth • Team Environment
To Apply: All applicants must submit their updated resume along with their contact phone number.
Company DescriptionFlorida's Fast Growing Window Company selling and installing Top Quality Windows, Doors and Roofing. 
<h3>Company Description</h3>
Florida's Fast Growing Window Company selling and installing Top Quality Windows, Doors and Roofing.

Impact Window Sales Specialist Bilingual Leads $200K-$350K

<h3>Job Description</h3>
Job Description
Company: #1 Online Rated Choice for Residential Hurricane impact Window and Door Installation.
Position:&nbsp;Inside Sales Representative - work with homeowners and schedule appointments for windows and doors. A career position for a hungry outgoing telephone professional.
NO Cold Calling Responsibilities: • Develop relationships with homeowners • Qualify leads and schedule appointments for windows and doors Required Skills: • Exceptional client and database management skills-ability to develop and schedule appointments and manage lead database • Amazing Phone Skills • Strong business development, lead generation, relationship building track record\
 Experience: • Minimum 3-5 years of outbound-telephone experience • A proven track record in an outbound, lead generation sales environment a must • Excellent verbal and written communication skills Offers: • Competitive Compensation Salary, Commission, and Bonus • Training • Career Growth To Apply: All applicants must submit an updated resume along with active contact phone number. Qualified applicants will be contacted for a phone interview.
Company Description#1 Online Rated Choice for Residential Hurricane impact Window and Door Installation. 
<h3>Company Description</h3>
#1 Online Rated Choice for Residential Hurricane impact Window and Door Installation.

Inside Sales Representative No Cold Calls

<h3>Job Description</h3>
Job Description
Looking for a high-paying, flexible telehealth opportunity that goes beyond primary care? 
A growing telehealth group is hiring Nurse Practitioners to deliver a range of cutting-edge virtual services, from acute care visits to wellness-focused consults. This role is ideal for new grads and experienced NPs who want independence, flexibility, and opportunities in GLP-1 weight loss, testosterone replacement therapy (TRT), peptides, ED, and functional medicine.
Role Highlights:
<ul>
<li>
Provide telehealth care via real-time and asynchronous visits
</li>
<li>
Treat acute care needs: ear infections, sinus, UTIs, and more
</li>
<li>
Deliver on-demand consults for weight loss, longevity, and ED care
</li>
<li>
Participate in new service lines (TRT, functional medicine, CIRS care)
</li>
<li>
Collaborate with a supportive virtual team + professional infrastructure
</li>
</ul>
✅ Requirements:
<ul>
<li>
Active NP license (multi-state preferred, TX &amp; CA high need)
</li>
<li>
FNP or ANP certification required
</li>
<li>
Strong assessment &amp; clinical decision-making skills
</li>
<li>
Telehealth experience a plus (not required)
</li>
<li>
DEA registration &amp; ability to prescribe controlled substances preferred
</li>
<li>
Comfort with GLP-1, peptides, functional medicine, or willingness to train
</li>
</ul>
What’s Offered:
<ul>
<li>
$120–$200/hr contract pay
</li>
<li>
Flexible scheduling | Fully remote
</li>
<li>
Malpractice insurance provided
</li>
<li>
Nationwide patient base + rapid growth in service lines
</li>
<li>
Professional autonomy in a cutting-edge telehealth practice
</li>
</ul>

Work-From-Home NP | Flexible | Acute Care | $200/h | New Grads Welcome

<h3>Job Description</h3>
Job Description
Who we are:
What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service &amp; Sales Associates to accomplish what they set out to do.
Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Customer Service &amp; Sales Associate team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.
What we do:
Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.
We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!
Customer Service &amp; Sales Associate Expectations:
<ul>
<li>
Help local business owners save money on their credit card processing!
</li>
<li>
Prospect leads thru a combination of warm leads and referrals
</li>
<li>
Attend appointments set by marketing and pitch Riverside’s products and services
</li>
<li>
Follow Riverside’s proven sales methods to negotiate and close new deals
</li>
<li>
Check in with National Sales Managers for support in closing new accounts and to receive additional training
</li>
<li>
Follow up with leads and move them thru the sales funnel
</li>
<li>
Attend ongoing trainings to enhance sales skills
</li>
<li>
Attend AM conference calls to learn about daily bonuses and prizes
</li>
<li>
Remote work - from home (10%) and field sales work (90%)
</li>
</ul>
Customer Service &amp; Sales Associate Qualifications`:
Looking for sales Candidates who are self driven, upbeat and outgoing. We are hiring immediately for team players who are willing to learn!
<ul>
<li>
Customer service background (preferred)
</li>
<li>
Self driven, upbeat, outgoing individuals!
</li>
<li>
All levels of sales experience accepted, some sales experience preferred but not required!
</li>
<li>
Ability to network/self-market to gain self-generated leads.
</li>
<li>
We are looking for those with great time management, positive mindset, communication, and integrity; we can teach you the rest!
</li>
</ul>
Customer Service &amp; Sales Associate Position Perks:
There is extensive training for the Customer Service &amp; Sales Associate position. Riverside's National Sales Managers are also there to guide you during appointments and in reviews. Our motto is Together We Rise so we strive to help you be the best so we can all succeed together
<ul>
<li>
1099 Sales Associates are commission based with uncapped earnings!
</li>
<li>
YOU create your own schedule.
</li>
<li>
Weekly draw available.
</li>
<li>
Residual Income.
</li>
<li>
Recruiting bonuses &amp; Referral Program
</li>
<li>
Train from home over video conference calls.
</li>
<li>
Remote meetings/conference calls from home and field sales work.
</li>
<li>
Production bonuses earned weekly.
</li>
<li>
$75k-95k earned yearly, with top performers making 100k +.
</li>
<li>
Travel expenses compensated.
</li>
<li>
Advancement opportunities to Territory Manager and National Sales Manager.
</li>
<li>
Gas reimbursement.
</li>
</ul>
Riverside Payments encourages applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. Riverside Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability or genetics. In addition to federal law requirements, Riverside Payments complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company DescriptionWho we are: What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do. Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest. What we do: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run. We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team! 
<h3>Company Description</h3>
Who we are:\r\n\r\nWhat are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do.\r\n\r\nWelcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.\r\n\r\nWhat we do:\r\n\r\nRiverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.\r\n\r\nWe are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!

Customer Service & Sales Associate

<h3>Job Description</h3>
Job Description
SOUTH PALM BEACH COUNTY LOCATION JUNIOR IMMIGRATION Paralegal&nbsp;
Skilled&nbsp; Paralegal with 2+ years of Business Immigration&nbsp;
International Firm&nbsp;&nbsp;has an immediate opening in their Business Immigration practice in their South Palm Beach County office.
Senior Paralegal duties and responsibilities
<ul>
<li>Strong background&nbsp;&nbsp;in PERMS and E-2's&nbsp;</li>
<li>1, I-140s, and I-485s. Must be able to identify potential issues arising in EB-2 and EB-3 cases.</li>
<li>Background in H-1B, L-1, E-3, and TNs is preferred.&nbsp;</li>
<li>Analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills; Excellent Corporate client contact.</li>
<li>Must be organized, detail oriented, responsive and have excellent follow through skills.</li>
<li>&nbsp;Must be able to multi-task and work independently.</li>
<li>&nbsp;Will take the file from inception to resolution. Must be extremely knowledgeable in this area of law.&nbsp;</li>
</ul>
&nbsp;Requirements and qualifications
<ul>
<li>Tech savvy</li>
<li>Experience with managing others</li>
<li>Self motivated, dependable, organized and confident</li>
<li>Excellent communication skills, both oral and writing</li>
<li>Direct client contact</li>
<li>Preparing and filing non immigrant visa petitions and green cards&nbsp;</li>
<li>Non smoker</li>
<li>Team player</li>
</ul>
Excellent benefits and pay.Competitive salary and benefits package including, but not limited to: medical, dental, 401(k) with firm match, pension, life insurance and generous vacation.&nbsp;
If you are interested or know someone that is (we pay for referrals),&nbsp; Kindly send your resume in a Word format to <a href="mailto:SherryZ@TopLawJobs.Com" target="_blank">SherryZ@TopLawJobs.Com</a>
Ref 16008 #ZR &nbsp;

JUNIOR IMMIGRATION PARALEGAL W/ BUSINESS AND EMPLOYMENT EXPERIENCE

<h3>Job Description</h3>
Job Description
Onsite&nbsp; Customer Service Representatives for a local Insurance Company. This position requires you to have 1-2 years of&nbsp;customer service experience and empathy.
Must be flexible with schedule
Hours:&nbsp;8 hour shift (Will require to work at least ONE WEEKEND DAY)
Onsite only
Fluent in English and Spanish a plus&nbsp;
Job Responsibilities:
<ul>
<li>
Inbound calls only
</li>
<li>
Respond to and own consumer inquiries and issues
</li>
<li>
Provide education and status on previously submitted pre-authorizations or pre-determination requests
</li>
<li>
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
</li>
</ul>
Requirements:
<ul>
<li>
Bilingual in Spanish and English a plus
</li>
<li>
1 year of customer service experience with the same company
</li>
<li>
High School diploma
</li>
<li>
Goal-driven and detail oriented
</li>
</ul>
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
<h3>Company Description</h3>
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Call Center Customer Service Agent

<h3>Job Description</h3>
Job Description
Schedule: Saturday and Sunday, 7am-3pm, Tuesday and Wednesday, 3pm-11pm
Initial training schedule will be Saturday and Sunday, 8:30am - 5pm and Tuesday and Wednesday 3pm-11pm
The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
<ul>
<li>Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.</li>
<li>Coordinate with office administrative staff to maintain and update all unit owner information in computer database.</li>
<li>Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. </li>
<li>Report any violations of the Rules and Regulations that are noticed at any time.</li>
<li>Be familiar with the fire alarm system operations and report all incidents to management.</li>
<li>Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.</li>
<li>Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.</li>
<li>Write reports of daily activities and irregularities for management.</li>
<li>Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.</li>
</ul>
 Work Environment
The working environment will be mostly indoor and will require team member to stand frequently. Team member will be required to walk the property interior and exterior regularly on a rotational basis .
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
 Position Type/Expected Hours of Work
This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Travel
No travel is expected for this position.
Required Education and Experience
<ul>
<li>High school diploma or GED; some college preferred</li>
<li>Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills</li>
<li>Minimum six months related experience and/or training.</li>
</ul>
<ul>
<li>Bi-lingual English/Spanish may be required at some locations</li>
</ul>
<ul>
<li>Previous work experience in the hospitality industry highly preferred </li>
</ul>
 Position Supervision
Employee reports directly to the department supervisor and/or the Association Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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