<h3>Job Description</h3>
Category : Customer Service/Support 

&nbsp;
About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You 
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;&nbsp;
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
&nbsp;
This position will be based onsite at our Port St. Lucie, FL site location. Hires must reside within a 30-mile radius of Port St. Lucie, FL.
Your Responsibilities
<ul>
<li>Customer Service Representatives field customer inquiries by finding</li>
<li>innovative ways to respond to varying questions, issues, and concerns.</li>
<li>Connect with customers via phone/email/chat/and or social media to</li>
<li>resolve their questions or concerns</li>
<li>Calmly attempt to resolve and de-escalate any issues</li>
<li>Escalate interactions when necessary and appropriate</li>
<li>Respond to requests for assistance and/or possible processing payments</li>
<li>Track all call related information for auditing and reporting purposes</li>
<li>Provide feedback on call issues</li>
<li>Upsell if required</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
&nbsp;
Qualifications:
&nbsp;
<ul>
<li>Must reside within a 30-mile radius of Port St. Lucie, FL.</li>
<li>This position will be based onsite at our Port St. Lucie, FL site.</li>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 1 year of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
&nbsp;
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.&nbsp;</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
EOE/Disability/Vets

Customer Service Representative - Onsite

<h3>Job Description</h3>
Category : Customer Service/Support 

About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and&nbsp;passionate people speaking more than&nbsp;300 languages, our global scale and local&nbsp;presence allow us to be a force of good&nbsp;in supporting our communities, our&nbsp;clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You 
&nbsp;
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;&nbsp;
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
&nbsp;
&nbsp;This position will be based on-site at our Port Saint Lucie, Florida location.
Your Responsibilities
Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.
If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!
<ul>
<li>Review content to determine community guidelines are met while upholding a high standard of accuracy and quality</li>
<li>Participate in frequent refresher training to always&nbsp;implement correct policies</li>
<li>Comply with the performance indicators or parameters defined by the specific client's operation</li>
<li>Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client</li>
<li>Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality</li>
<li>Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information</li>
<li>Participate in continuous training programs established by the company for optimal development in the role</li>
<li>Comply with all the orders, instructions, procedures related and complementary to the role</li>
<li>Able to moderate traumatic, sensitive and potentially offensive content</li>
<li>Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements</li>
<li>Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
&nbsp;
Qualifications:
&nbsp;
<ul>
<li>Experience navigating internet websites including social media, commercial websites, etc.</li>
<li>Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.</li>
<li>Attention to detail.</li>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
<li>Predictable and reliable attendance.</li>
</ul>
Key Competencies:
&nbsp;
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented:&nbsp;Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
What We Prefer
<ul>
<li>Experience in reviewing/monitoring social media</li>
<li>Consistent work history</li>
<li>Proven oral &amp; written communication skills</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
EOE/Disability/Vets

Social Media Content Moderator - French Bilingual - Onsite

<h3>Job Description</h3>
Job Description
Associate or Bachelor's degree in Radiologic Technology, Certification in Radiologic Technology (ARRT), and 1+ year of Cath Lab experience. Applicants who do not meet these qualifications will not be considered. 
Exciting opportunity available for a skilled Cath Lab Technologist in the vibrant West Palm Beach, FL area. This contract position offers the chance to utilize your expertise in cardiac and special imaging procedures within a dynamic Cath Lab environment known for high-quality patient care.
Key Qualifications and Experience:
<ul>
<li>Must hold current BLS and ACLS certifications.</li>
<li>ARRT certification is required.</li>
<li>Proficiency with GE Innova imaging equipment and competence in special cardiac procedures essential.</li>
<li>Experience performing cardiac catheterizations, cerebellar angiograms, stent placements, balloon angioplasty, and ENT lab duties.</li>
<li>RCIS certification preferred and will be prioritized.</li>
<li>Strong critical thinking and adaptability to fast-paced clinical settings.</li>
<li>Team-oriented mindset focused on patient care excellence.</li>
<li>Flexibility for frequent on-call duties.</li>
</ul>
Primary Responsibilities:
<ul>
<li>Assist in performing diagnostic and interventional cardiac catheterization and related procedures in a 4-room Cath Lab unit.</li>
<li>Collaborate closely with nursing staff and physicians for seamless patient care.</li>
<li>Maintain precise documentation utilizing Meditech and MacLab electronic medical records.</li>
<li>Ensure adherence to dress code standards, including designated unit scrub colors.</li>
<li>Participate actively in the units multidisciplinary team while accommodating scheduling needs.</li>
</ul>
About the Location:Located near the bustling West Palm Beach area, this assignment offers access to beautiful coastal living with vibrant arts, dining, and outdoor recreational opportunities. The region is known for its favorable climate, diverse communities, and excellent healthcare facilities.
Additional Information:
<ul>
<li>Join a top-performing 228-bed hospital recognized for Joint Commission accreditation since 1980.</li>
<li>Work within a designated Blue Distinction Stroke Center offering advanced cardiac and surgical programs.</li>
<li>The hospital supports a culture focused on growth, collaboration, and continuous improvement.</li>
</ul>
If you are a dedicated Cath Lab Technologist seeking a rewarding contract role with exposure to advanced cardiac procedures, apply now to advance your career in a supportive and forward-thinking healthcare environment. Flexible relocating and travel options available to suit your lifestyle.

Cath Lab Tech in West Palm Beach, FL

<h3>Job Description</h3>
Category : Customer Service/Support 

&nbsp;
About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You 
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;&nbsp;
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
&nbsp;
This position will be based onsite at our Las Vegas, Nevada site location.&nbsp;
Your Responsibilities
<ul>
<li>&nbsp;App Development Support Experts will respond to questions, issues and concerns from developers in regards to actions taken on submitted apps.</li>
<li>innovative ways to respond to varying questions, issues, and concerns.</li>
<li>Connect with developers via email/chat to resolve their questions or concerns</li>
<li>Calmly attempt to resolve and de-escalate any issues</li>
<li>Take complex issues and simplify them to create succinct summaries over email, chat, bugs and hangout to clearly communicate with App Developers.</li>
<li>Research with High Attention to detail.</li>
<li>Expert communication demonstrating advanced comprehension. Proofread and review documents suitable for publication.</li>
<li>Review, maintain and curate data.</li>
<li>Multitask and make complex decisions</li>
<li>Master the Play Store’s policies and exhibit empathy with App Developers (end- customer)</li>
</ul>
What We're Looking For
&nbsp;
Qualifications:
<ul>
<li>This position will be based onsite at our Port St. Lucie, FL site. Must be able to work 100% on site.</li>
<li>BA/BS degree or 2 years relevant work experience</li>
<li>Experience in written communication with strong analytical, troubleshooting and problem solving skills</li>
<li>Knowledgeable or experience regarding Google Developer Platforms (Play Store, Chrome Web Store, etc)</li>
<li>Experience with Google Suite</li>
<li>Familiarity/understanding of technical concepts and terminology (APIs, APK, ARM, Bootloader, Doze, Fragmentation, NFC, etc, etc)</li>
<li>Ability to manage multiple competing priorities in a fast paced, constantly changing environment involving complex issues and policies</li>
<li>Must successfully pass the skills assessment and all follow up interviews and testing</li>
<li>Over 18 years of age</li>
<li>Eligible to work in the U.S.</li>
<li>Ability to type 25 wpm</li>
<li>Comfort with desktop computer systems</li>
</ul>
&nbsp;
Key Competencies:
&nbsp;
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented:&nbsp;Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
&nbsp;
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
EOE/Disability/Vet

App Dev Support-Onsite

Social Media Content Moderator - Spanish Bilingual- Onsite

Social Media Content Moderator - Russian Bilingual- Onsite

<h3>Job Description</h3>
Category : Client Operations 

&nbsp;
About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
&nbsp;
TP and You 
&nbsp;
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
&nbsp;
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Your Responsibilities
&nbsp;
<ul>
<li>Ensure awareness, understanding and, Certification on Content Policy and Operational guidelines&nbsp;</li>
</ul>
<ul>
<li>Monitor reviews and provide information on observable attributes&nbsp;in accordance with&nbsp;established quality guidelines&nbsp;</li>
</ul>
<ul>
<li>Partner with client teams to ensure that the decisions made are being regularly audited for accuracy and that the performance feedback is shared&nbsp;withthe&nbsp;responsible teams&nbsp;</li>
</ul>
<ul>
<li>Complete all audits in the required&nbsp;timeframe&nbsp;and provide&nbsp;timely&nbsp;and usable feedback to ‘Reviewers’ to drive performance&nbsp;</li>
</ul>
<ul>
<li>Conduct root cause and other data analysis, to&nbsp;detectopportunities&nbsp;for improvement for the KPIs&nbsp;</li>
</ul>
<ul>
<li>Work closely with responsible Internal Ops &amp; Quality stakeholders to aggregate, prioritize, and report on the top issues&nbsp;impacting&nbsp;KPIs&nbsp;</li>
</ul>
<ul>
<li>Proactively&nbsp;identify&nbsp;areas of client policies/operational guidelines requiring training and work with the training partners to ensure any trainings gaps are filled within the required&nbsp;timeframe&nbsp;</li>
</ul>
<ul>
<li>Act as Subject Matter Expert (SME) for QA&nbsp;evaluationsand&nbsp;be able to calibrate the evaluation criteria agreed with the client&nbsp;</li>
</ul>
<ul>
<li>Act as escalation point of contact for process questions, issues, and resolution&nbsp;</li>
</ul>
<ul>
<li>Participate in client calibrations and develop calibrations&nbsp;forthe&nbsp;internal staff&nbsp;</li>
</ul>
<ul>
<li>Collaborate with the relevant Ops &amp; Quality stakeholders for performance enhancement of least performing personnel&nbsp;</li>
</ul>
<ul>
<li>Become and remain knowledgeable about client processes/policies/ updates and the community standards&nbsp;</li>
</ul>
<ul>
<li>Participate as project team member in problem prevention and continuous improvement&nbsp;projectsIdentify&nbsp;improvement opportunities&nbsp;</li>
</ul>
<ul>
<li>Send reports of quality results to internal Ops &amp; Quality stakeholders&nbsp;</li>
</ul>
<ul>
<li>Support every aspect of internal quality from audit planning, implementation, feedback, and re-audit if&nbsp;required&nbsp;</li>
</ul>
<ul>
<li>Contribute to the QA Team's development and share knowledge within the team&nbsp;</li>
</ul>
<ul>
<li>Make well balanced decisions and personally driven to be an effective advocate of the Organization&nbsp;</li>
</ul>
&nbsp;
Required Skills
&nbsp;
Basic Qualifications&nbsp;
<ul>
<li>Higher, secondary specialized education,&nbsp;Bachelor's&nbsp;degree is preferred&nbsp;</li>
</ul>
<ul>
<li>4+ years of work experience working within a QA capacity&nbsp;</li>
</ul>
<ul>
<li>3+ years of work experience working in T &amp; S Quality role&nbsp;</li>
</ul>
<ul>
<li>1+ years&nbsp;clientservice-related work experience&nbsp;</li>
</ul>
<ul>
<li>Fluent in English and regional language as per the requirement&nbsp;</li>
</ul>
&nbsp;
Preferred Qualifications&nbsp;
<ul>
<li>Ability to&nbsp;identify&nbsp;operational opportunities for improvement&nbsp;</li>
</ul>
<ul>
<li>Excellent communication and interpersonal skills&nbsp;</li>
</ul>
<ul>
<li>Strong organizational and administrative skills&nbsp;</li>
</ul>
<ul>
<li>Ability to&nbsp;operate&nbsp;within a team environment, multi-tasking,and&nbsp;prioritizing work across supported clients&nbsp;</li>
</ul>
<ul>
<li>Use appropriate mannerisms/behaviour&nbsp;when interacting with client groups and/or end-users&nbsp;</li>
</ul>
<ul>
<li>Communicate comfortably with Teleperformance management or client points of contact.&nbsp;</li>
</ul>
<ul>
<li>Escalate conflicts&nbsp;in a timely manner&nbsp;to&nbsp;appropriate personnel&nbsp;</li>
</ul>
<ul>
<li>Mentor and coach others&nbsp;</li>
</ul>
<ul>
<li>Participate&nbsp;andlead&nbsp;in analyzing operational opportunities for improvement and present findings and recommendations to the&nbsp;appropriate teams&nbsp;for action.&nbsp;</li>
</ul>
<ul>
<li>Identify&nbsp;barriers to effective teamwork.&nbsp;</li>
</ul>
<ul>
<li>Cognitive Ability -Adaptable to learn new processes, concepts, and skills&nbsp;</li>
</ul>
<ul>
<li>Demonstrates the ability to work as part of a&nbsp;team&nbsp;adding&nbsp;positive&nbsp;attitude and business focus.&nbsp;</li>
</ul>
<ul>
<li>Products&nbsp;experience:&nbsp;including Gmail, Calendar, Drive, Docs, Sheets&nbsp;</li>
</ul>
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy&nbsp;
&nbsp;
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
&nbsp;
TP is an Equal Opportunity Employer

Trust & Safety Assistant Quality Manager

<h3>Job Description</h3>
Category : Customer Service/Support 

&nbsp;
This position will be based on-site at our Port Saint Lucie, Florida location.
&nbsp;
About TP
&nbsp;
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
&nbsp;&nbsp;
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
&nbsp;
Our Licensed Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
&nbsp;
Your Responsibilities
As a Licensed Insurance Representatives, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns
<ul>
<li>Handle and carefully respond to all inbound and outbound customer inquiries</li>
<li>Provide excellent customer service through active listening</li>
<li>Work with confidential customer information and treat it sensitively</li>
<li>Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding</li>
<li>Appropriately communicate with customers, exercising retention efforts if needed</li>
<li>Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan</li>
<li>Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
&nbsp;
Qualifications:
&nbsp;
<ul>
<li>Possess an active home state Property &amp; Casualty License.</li>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
&nbsp;
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
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EOE/Disability/Vets

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