<h3>Job Description</h3>
Job Description
Kanner &amp; Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Client Service Representativeto join our team in Boca Raton, FL.
POSITION SUMMARY: 
The Client Service Representative will answer all incoming calls of potential new cases with the utmost professionalism and will fill out the new client intake before transferring to the respective intake team. The Operator will also fill out numerous excels to assist their supervisor. 
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Answering all incoming phone calls of new or existing clients</li>
<li>Answering all incoming emails in a timely professional manner</li>
<li>Professional phone conduct</li>
<li>Gathering needed new client information and appropriately directing clients to the intake team </li>
<li>Generating and daily maintenance of excel reports</li>
<li>Effectively reviewing files and flow of incoming calls</li>
<li>Placing daily follow-up calls with potential and existing clients </li>
<li>Working in a team setting </li>
<li>Perform other related duties as assigned.</li>
</ul>
EXPERIENCE/REQUIREMENTS:
<ul>
<li>Full-time.</li>
<li>High school/GED diploma required. </li>
<li>Bilingual (English/ Spanish). </li>
<li>Previous customer service experience preferred.</li>
<li>Experience with data-entry functions.</li>
<li>Proficient with Microsoft Office programs (Word, Excel, and Outlook).</li>
<li>Ability to manage a heavy workload in a fast-paced environment.</li>
<li>Ability to communicate with clients and co-workers effectively and efficiently.</li>
<li>Possess excellent organizational skills and the ability to multitask and prioritize workload.</li>
</ul>
SCHEDULE:
<ul>
<li>Monday – 12:00PM-8:00PM</li>
<li>Tuesday – 12:00PM-8:00PM</li>
<li>Wednesday – 12:00PM-8:00PM</li>
<li>Thursday – 12:00PM-8:00PM</li>
<li>Friday - 12:00PM-8:00PM</li>
<li>Saturday – OFF </li>
<li>Sunday – OFF</li>
</ul>
 
FIRM BENEFITS
The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):
<ul>
<li>Competitive Wage</li>
<li>Paid Time Off, Holiday, Bereavement, and Sick Time</li>
<li>401K Retirement Savings Plan with Firm match</li>
<li>Group Medical/Dental/Vision Plans</li>
<li>Employer-Covered Supplemental Benefits </li>
<li>Voluntary Supplemental Benefits </li>
<li>Annual Performance Reviews </li>
</ul>
ABOUT KANNER &amp; PINTALUGA
Founded in 2003, Kanner &amp; Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages. 
Kanner &amp; Pintaluga is an Equal Opportunity Employer. Kanner &amp; Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.

Bilingual (English/Spanish) Client Service Representative

<h3>Job Description</h3>
Job Description
Warehouse Associate/Technician/Hybrid Role—Baltimore/Hanover, MD
Warrior Services Company LLC provide Durable Medical Equipment, Mobility, and Access services to the federal government and commercial customers in different parts of the country, providing Home Medical Equipment (HME) and Services consisting of all types of DME, Home Oxygen Services, Sales and Repairs of Complex Rehab Power Mobility Devices to the Department of VA and other Federal Agencies.
Job Description
The purpose of this position is to deliver and install durable medical equipment (DME), Vertical Platform Lifts (VPL) and related home care supplies to Veteran homes.

Essential Job Duties:
This listing is not to be construed as all-inclusive. Other duties may be required and assigned.
<ul>
<li>Reviews work orders and documents delivery route. Conducts phone calls to schedule delivery and pick-up of durable medical equipment and supplies.</li>
<li>Locates products within warehouse and loads vehicles with durable medical equipment such as beds, lift chairs, wheelchairs, walkers, scooters, commodes, and supplies. Ensures that equipment is properly secured within vehicle.</li>
<li>Transports durable medical equipment and supplies using delivery van or truck to locations indicated on delivery schedule.</li>
<li>Assembles and installs Durable Medical Equipment at Veteran homes.</li>
<li>Provides patient with orientation and instruction on the proper use of equipment. Responds to patient inquiries on equipment set-up and usage.</li>
<li>Performs follow-up servicing of equipment in the field as necessary. Performs minor repair of equipment as required.</li>
<li>Picks up, unloads, and disassembles returned equipment at warehouse.</li>
<li>Performs documentation tasks including obtaining signatures from Veterans upon delivery. Completes driver log. Completes vehicle pre-trip and post-trip checklists.</li>
<li>Assists in cleaning and disinfecting used equipment as needed.</li>
<li>Performs daily vehicle maintenance and safety checks on assigned vehicle. Cleans vehicles following use.</li>
<li>Regular and reliable attendance at work required.</li>
</ul>
 
Marginal Job Duties:
<ul>
<li>Assists warehouse personnel as necessary.</li>
<li>Assists with cleaning warehouse and other areas.</li>
</ul>
 
Minimum Education and Experience:
<ul>
<li>High school diploma or equivalent with prior delivery experience.</li>
<li>Prior DME delivery experience required</li>
<li>1-2 Years Construction/Assembly Experience with electrical equipment preferred</li>
<li>1-2 Years Low Voltage Electrical Experience preferred</li>
</ul>
 
Special Requirements:
<ul>
<li>This position requires travel to patient homes and meeting locations.</li>
<li>Must maintain a valid driver’s license and good driving record.</li>
<li>Hybrid role -- Warehouse + DME delivery support as needed.</li>
</ul>
 
Work Location:
<ul>
<li>Hanover/Baltimore, MD warehouse location</li>
</ul>
Job Type:
<ul>
<li>Full-time</li>
</ul>
Salary:
<ul>
<li>$20.00 - $23.00 per hour</li>
</ul>
 
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Professional development assistance</li>
<li>Referral program</li>
<li>Vision insurance</li>
</ul>
 
Schedule:
<ul>
<li>8-hour shift</li>
<li>Monday to Friday 10a to 6:30p </li>
<li>Overtime and Weekends as needed</li>
</ul>
 Monday to Friday 10a to 6:30p 40 hours per week

Warehouse Associate/Technician /Hybrid role - Baltimore, MD

<h3>Job Description</h3>
Job Description
At Spring Footwear, we’ve been redefining comfort and style since 1991. With a passion for innovation, quality, and exceptional service, we’ve built a trusted reputation among consumers and partners alike. We’re hiring a Customer Service Manager who shares our passion and drive to lead our multi-channel customer experience to new heights.
Our mission is simple: To develop successful partnerships by creating and delivering the best quality, value, product, and service—every day!
We are looking for a detail-oriented and technically skilled Data and Financial Analyst to join our Accounting &amp; Finance team onsite. Reporting directly to the CFO, this role will be instrumental in driving FP&amp;A, financial reporting and data infrastructure development. You will write and optimize SQL queries, build data tables and provide critical insights that shape strategic financial decisions.
This is a high-impact role for someone who thrives at the intersection of finance and data engineering and wants visibility and ownership in a growing organization. 
Key Responsibilities:
FP&amp;A &amp; Financial Reporting
<ul>
<li>Assist with budgeting, forecasting and long-range planning </li>
<li>Conduct variance and trend analysis against forecasts and historical data </li>
<li>Own the creation and delivery of monthly, quarterly and ad hoc financial reports </li>
<li>Support the CFO in preparing board materials </li>
<li>Other duties as assigned by management </li>
</ul>
Data Analysis &amp; Infrastructure
<ul>
<li>Write, optimize and maintain complex SQL queries to extract data from multiple sources (ERP, CRM, operational systems) </li>
<li>Design and build data tables and views to streamline access to financial and operational data </li>
<li>Partner with internal stakeholders to define data requirements </li>
<li>Ensure data accuracy, integrity and consistency across reporting and analytics workflows </li>
<li>Build and maintain dashboards to monitor KPIs and financial performance </li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Finance, Data Analytics, Computer Science or related field </li>
<li>3–5 years of experience in a financial/data analyst role </li>
<li>Advanced SQL skills, capable of writing efficient queries and building tables or data models </li>
<li>Strong Excel and financial modeling capabilities </li>
<li>Experience with BI tools (i.e., Power BI, Tableau, Looker) </li>
<li>Strong understanding of financial statements and business performance metrics </li>
<li>Ability to work independently and communicate complex findings clearly </li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in a high-growth, tech, or SaaS environment </li>
<li>Familiarity with ERP systems (i.e., NetSuite, SAP, Microsoft Dynamics) </li>
<li>Exposure to data warehouse concepts and best practices </li>
<li>Basic proficiency in Python or R for data analysis a plus </li>
<li>Experience with financial planning tools (i.e., Anaplan, Adaptive Insights) </li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits </li>
<li>Direct exposure to executive leadership, including the CFO </li>
<li>A collaborative, data-driven culture with real ownership </li>
<li>A dynamic onsite environment where your insights drive business performance</li>
</ul>
Ready to Step Into Your Next Role?
Apply today and join a growing team that’s making great strides in footwear innovation.

Data and Financial Analyst

<h3>Job Description</h3>
Job Description
Job Summary:
We are seeking a detail-oriented and experienced Trusts and Estates Paralegal to support our attorneys in managing all aspects of estate planning and administration. The ideal candidate will possess a strong understanding of probate procedures, trust administration, estate tax preparation, and legal documentation. This role requires excellent organizational skills, discretion, and the ability to handle confidential matters with professionalism.
Key Responsibilities:
<ul>
<li>
Draft, review, and finalize estate planning documents, including wills, trusts, powers of attorney, and healthcare directives
</li>
<li>
Assist with the administration of estates and trusts, including preparing probate documents, inventories, accountings, and asset transfers
</li>
<li>
File probate petitions and related documents with the appropriate courts
</li>
<li>
Coordinate asset valuations and work with financial institutions to marshal assets
</li>
<li>
Prepare and file estate, gift, and fiduciary income tax returns (e.g., IRS Forms 706, 709, 1041)
</li>
<li>
Maintain client files and ensure accurate recordkeeping of deadlines and court filings
</li>
<li>
Communicate with clients, financial advisors, accountants, and other professionals to facilitate estate planning and administration tasks
</li>
<li>
Conduct legal research related to estate and trust matters
</li>
<li>
Track and manage estate and trust timelines, including critical dates and court appearances
</li>
<li>
Assist with trust funding and beneficiary distributions
</li>
</ul>
Qualifications:
<ul>
<li>
Associate's or Bachelor's degree preferred; paralegal certification required
</li>
<li>
Minimum [3-5] years of experience in trusts and estates law, preferably in a law firm setting
</li>
<li>
Proficiency in Microsoft Office Suite and legal practice software (e.g., Clio, LexisNexis, or equivalent)
</li>
<li>
Familiarity with tax preparation software (e.g., Lacerte, ProSystem fx) a plus
</li>
<li>
Strong knowledge of probate court procedures and relevant state and federal laws
</li>
<li>
Excellent written and verbal communication skills
</li>
<li>
Exceptional attention to detail and ability to manage multiple deadlines
</li>
<li>
Discretion and professionalism in handling sensitive client information
</li>
</ul>

Trust and Estates Paralegal

<h3>Job Description</h3>
Job Description
Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.
We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.
Each member’s care is led by a dedicated Chief Medical Officer who collaborates on their behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science &amp; Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.
As a per diem pediatric registered nurse at Atria, you will be providing personalized, exceptional health care to our pediatric members. Your essential job duties will include the following:
<ul>
<li>Partner with Atria physicians to provide exceptional care in a state-of-the-art facility, as well as providing care to our members in the comfort of their homes.</li>
<li>Works collaboratively with CMOs (Chief Medical Officers) to provide Preventive Care, Well Visits &amp; Comprehensive Health Assessments in the Institute, also with direct and indirect supervision for urgent Home Care visits.</li>
<li>Flexibility to work weekends and off hours for on-call coverage for home care visits and Institute coverage, as necessary.</li>
<li>Pediatric NPs must have the ability to provide comprehensive Primary Care to the pediatric population and provide occasional cross-coverage of adult patients.</li>
<li>Adaptability to gain training and demonstrate competencies in a variety of Point of Care Testing modalities and devices.</li>
<li>Flexibility to perform clinical, administrative, and clerical tasks outside routine scope of practice. </li>
<li>Providing Home Care Services for minor procedures, such as insertion of peripheral IV for medication administration, wound care, vaccinations, and phlebotomy techniques.</li>
<li>Documentation and appropriate maintenance of Medical Records for members</li>
<li>Telehealth visits &amp; Electronic prescribing of medications as needed.</li>
<li>Maintains a high-quality workforce to assist in the achievement of the Organization’s Mission</li>
<li>Maintenance &amp; upkeep of Professional Licenses, Certifications, DEA certification, State requirements and National Certifying Agencies credentials</li>
</ul>
Requirements
<ul>
<li>Current FL NP license required </li>
<li>2+ years’ working experience as NP </li>
<li>Capable and experienced with relevant procedures including but not limited to vaccination, phlebotomy, catheterization, intravenous line placement, medication administration by IV, IM and nebulizer.</li>
<li>Adaptability to gain training and demonstrate competencies in a variety of point of care testing modalities and devices.</li>
<li>BLS certification from the American Heart Association</li>
<li>Thrives in a fast-paced, growing environment</li>
</ul>

Pediatric Advanced Care Provider (ACP)

<h3>Job Description</h3>
Job Description
At People Placers, we seek collaborative, responsive, accountable and empathetic healthcare professionals of all levels and leadership. We fulfill the placement of long-term hires, as we represent only reputable and top-notch facilities and medical centers!
 
Title: Physical Therapist 
Location: Columbus, GA 
Salary/Pay Rate: USD $72,000 to $110,000 (Full benefits and relocation assistance available)
Schedule: Full-time, On-site 
Unit/Specialty: Physical Therapy
Seniority: Other (Non-managerial, does not require management experience)
 
About the Facility: Our client is a leading health system and service platform that has a rich history of medical innovation and compassionate care, which began in California in 1969. With over 65 hospitals and hundreds of outpatient centers and care sites across the country, they have a wide-reaching impact on healthcare delivery. This specific opportunity is located in Columbus, Georgia, a city known for its vibrant arts scene, outdoor recreation along the Chattahoochee River, and rich military history. It’s a community that offers a blend of southern charm and modern amenities, making it a great place to settle down and find work-life balance.
 
The selected candidate will be responsible for assessing patients and developing age-appropriate treatment plans based on their functional abilities. You will be expected to adhere to the Standards of Physical Therapy Practice and provide compassionate, patient-centered care.
 
Required Skills:
<ol>
<li>Bachelor's Degree in a related field.</li>
<li>Licensed Physical Therapist.</li>
<li>BLS/CPR certification from the American Heart Association.</li>
</ol>
 
Preferred Skills: 
<ol>
<li>The ideal candidate is an individual who is collaborative, responsive, and empathetic. </li>
<li>The ability to deal with high-pressure environments and manage stress is a key trait that will enable you to succeed.</li>
<li> A direct, straightforward communication style and a results-oriented approach are highly valued.</li>
</ol>

Physical Therapist

<h3>Job Description</h3>
Job Description
Field Service Technician Windows - Experienced Window &amp; Door Installer NO Installs Conduct Service calls for Windows and Doors ESSENTIAL DUTIES AND RESPONSIBILITIES: • Establish rapport with customers • Conduct Service Calls for Windows and Doors • Provide Excellent Customer Service REQUIREMENTS: • Window &amp; Door Installation Experience is a MUST! POSITION OFFERS: • Competitive Compensation • Stable Environment TO APPLY: All Qualified Applicants are expected to submit a brief explanation of their background stating why they would be a comfortable fit for this career position, along with a current resume and contact phone number.
 #hc200631

Field Service Technician Windows

<h3>Job Description</h3>
Job Description
Join the Eau Palm Beach Team! Are You Ready to Make an Impact?
We’re looking for dynamic, passionate, and flexible team members who are ready to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don’t just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.
What We’re Looking For:
• A commitment to excellence and a passion for service • A positive attitude and a collaborative spirit • Flexibility to work weekends and holidays • A desire to be part of a team that genuinely cares about each other and our guests
Job Description:
We are seeking a Food Runner to join our team. The Food Runner will be for servicing guests, assisting with functions of server, and delivering food to guest tables according to hotel specification, courteously and efficiently. This role will also assist in the maintenance of the restaurant area and equipment, while providing lateral service when necessary. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort.
The role is a A.M. position, and all candidates must be able to work weekends, holidays, and mornings. We have a full-time position(s) available. 
This role is designated for our restaurant, Stir.
Essential Qualifications:
<ul>
<li>Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.</li>
<li>Ability to provide legible communication.</li>
<li>Be able to lift a minimum of 30 pounds.</li>
</ul>
Essential Skills:
<ul>
<li>Ability to understand guest’s service needs.</li>
<li>Ability to be well organized, maintain concentration and think clearly when providing service several guests within any given period of time. </li>
<li>Transport food items to the bar, dining room in timely manner and also to the lounge as needed.</li>
<li>Ability to perform job functions with minimal supervision.</li>
<li>Ability to work cohesively with co-workers as part of a team.</li>
<li>Ability to check the food chit and serve food to guests without asking.</li>
<li>Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set up and dress code of restaurant.</li>
<li>Expedite any food items coming out from the exhibition kitchen line and the heart of the house.</li>
<li>Be sure to inspect to chinaware for cleanliness (i.e., Finger smudges, spots and sauce spills). </li>
<li>Deliver food items to table in a timely manner.</li>
<li>Present food to the guests with correct items without asking.</li>
<li>The bar glasses should be transported to the bar in a timely manner.</li>
<li>Transport any dirty dishes through the dummy waiter from the bar.</li>
</ul>
Apply today and be part of something extraordinary! Start your journey with Eau Palm Beach and help us continue to create unforgettable experiences for our guests. Click the link to apply!
To be considered for this opportunity, please complete a Predictive Index (PI) assessment. This assessment is a key part of our interviewing process. You may use the following link: <a href="https://assessment.predictiveindex.com/bo/58m/Candidate" target="_blank">https://assessment.predictiveindex.com/bo/58m/Candidate</a>

Stir Food Runner (A.M.)

<h3>Job Description</h3>
Job Description
Kanner &amp; Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Bilingual Legal Assistant to join our busy team in Boca Raton, FL.
POSITION SUMMARY: 
The Legal Assistant is an essential contact point between the Firm and any subsequent attorneys or insurance companies. Primarily, Legal Assistants work directly with our attorneys to assist them with ongoing cases and prepare them for trial if needed. In addition, they conduct fact-finding projects and are responsible for maintaining all case files.
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Bi-lingual (English/Spanish) required.</li>
<li>Perform secretarial, clerical, and data entry duties.</li>
<li>Document management using Microsoft Outlook, Word, Excel, and Adobe.</li>
<li>E-file legal documents in Illinois’ E-Portal System.</li>
<li>Maintain attorney’s calendar.</li>
<li>Schedule depositions, pre-depositions, meetings, mediations, and hearings.</li>
<li>Assist attorneys in preparing for depositions, hearings, trials, and conferences.</li>
<li>Draft legal court documents, such as pleadings, motions, affidavits, and subpoenas.</li>
<li>Send out correspondence to parties/non-parties via email, regular mail, or certified mail.</li>
<li>Communicate with clients.</li>
<li>Set up Court calls or Zoom for hearings.</li>
<li>Perform other related duties as assigned.</li>
</ul>
EXPERIENCE/REQUIREMENTS:
<ul>
<li>Full-time, 8:00 am to 5:00 pm, M-F.</li>
<li>2+ years of legal assistant experience.</li>
<li>First-party property or general litigation experience.</li>
<li>Strong customer service skills.</li>
<li>Experience with case management software.</li>
<li>Experience e-filing in both state and federal courts.</li>
<li>Proficient with Microsoft Office programs (Word, Excel, and Outlook).</li>
<li>Ability to manage a heavy workload in a fast-paced environment.</li>
<li>Ability to communicate with clients and co-workers effectively and efficiently.</li>
<li>Possess excellent organizational skills and the ability to multitask and prioritize workload.</li>
</ul>
FIRM BENEFITS
The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):
<ul>
<li>Competitive Wage</li>
<li>Paid Time Off, Holiday, Bereavement, and Sick Time</li>
<li>401K Retirement Savings Plan</li>
<li>Group Medical/Dental/Vision Plans</li>
<li>Employer-Covered Supplemental Benefits </li>
<li>Voluntary Supplemental Benefits </li>
<li>Annual Performance Reviews </li>
</ul>
ABOUT KANNER &amp; PINTALUGA
Founded in 2003, Kanner &amp; Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages. 
Kanner &amp; Pintaluga is an Equal Opportunity Employer. Kanner &amp; Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.

Bilingual (English/Spanish) Legal Assistant

<h3>Job Description</h3>
Job Description
Position Summary: ERC Manager
HCM Unlocked’s difference is our people. Our strong culture thrives on trusting and empowering our consultants to be autonomous and nimble with their clients. Our goal is to enable clients to obtain the most from their Payroll/HR technology. HCM Unlocked’s Managed Service organization provides payroll, HR, benefits, and tax outsourcing solutions to small and mid-sized employees. Our Employee Resource Center (ERC) serves as a critical contact center where our client’s employees call or submit a question (case) with employment-related inquiries. HCM Unlocked’s ERC team is poised and ready to pick up the phone or answer an email to bring fast and accurate resolutions to employee’s questions. We are seeking an experienced ERC Manager to lead the team, ensure exceptional service delivery, and drive operational excellence.
This leader will bring 3–5 years of proven success managing a call and / or digital contact center, with expertise in operational process development, performance management, and team development. The ideal candidate will be a transformational leader, adept at fostering collaboration, improving processes, and maintaining strong client relationships.
Essential Duties and Responsibilities:
<ul>
<li>Oversee day-to-day operations of the ERC, team execution in managing inbound calls, emails, and digital inquiries.</li>
<li>Establish and monitor ERC service level agreements (SLAs), KPIs, and performance metrics to ensure exceptional service delivery.</li>
<li>Develop and implement best in class contact center operational processes, procedures, and best practices to improve efficiency, service delivery and quality.</li>
<li>Lead, coach, develop, and mentor ERC associates to achieve high levels of employee engagement and performance.</li>
<li>Analyze contact center data to identify trends, opportunities, and areas for improvement.</li>
<li>Collaborate with internal teams (Payroll, HR, Benefits, Tax) to resolve complex employee inquiries.</li>
<li>Partner with client-facing teams to manage expectations and escalate issues as needed.</li>
<li>Manage scheduling, resource planning, and workload balancing ensuring to meet client volume demands while managing associate capacity.</li>
<li>Champion continuous improvement initiatives, leveraging technology and process enhancements.</li>
<li>Responsible to manage escalated inquiries with professionalism, empathy, and urgency.</li>
<li>Prepare and present regular performance reports and recommendations to senior leadership.</li>
</ul>
Required Qualifications:
<ul>
<li>3-5 years contact center leadership experience and / or service operations in a service organization.</li>
<li>Proficiency with contact center technologies (e.g., CRM systems, ticketing software, phone systems).</li>
<li>Strong leadership skills, with the ability to inspire, coach, and develop a high-performing team.</li>
<li>Analytical skills including Intermediate Excel, able to build pivots, run simple lookups, and create charts.</li>
<li>Demonstrated success in meeting SLAs and operational performance targets.</li>
<li>Excellent communication and interpersonal skills to manage client relationships and internal collaboration.</li>
<li>Ability to manage multiple priorities in a fast-paced environment and adapt to change.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in a multi-client services environment</li>
<li>Knowledge of HCM-related functions (payroll, HR, benefits, tax) preferred but not required.</li>
</ul>
Our commitment to an inclusive workplace:
HCM Unlocked is an Equal Opportunity Employer and committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
HCM Unlocked participates in the E-Verify Employment Verification Program

18,065 Insurance Jobs in Wellington, FL, USA