<h3>Job Description</h3>
Job Description
Description: 
<ul>
<li>
The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. 
</li>
<li>
The ENTRY PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. 
</li>
<li>
The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. 
</li>
<li>
This individual will also be trained on Phlebotomy skills to grown within the company.
</li>
<li>
The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
</li>
<li>
The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. 
</li>
<li>
The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
</li>
<li>
Under the direction of the area supervisor, perform daily activities accurately and on time.
</li>
<li>
Maintain a safe and professional environment.
</li>
<li>
Maintains required records and documentation.
</li>
<li>
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
</li>
<li>
Once Phlebotomy skills are obtained, to perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
</li>
</ul>
Requirements:
<ul>
<li>
High school diploma or equivalent REQUIRED
</li>
<li>
Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
</li>
<li>
Keyboard/data entry experience a must.
</li>
<li>
Customer service experience required 
</li>
<li>
Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
</li>
<li>
Be willing to learn Phlebotomy skills when there is downtime or breaks that need to be covered
</li>
<li>
Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
</li>
<li>
Shift/Time Zone:6:30am-3:30pm
</li>
</ul>
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. 
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. 
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.

ENTRY Phlebotomist

<h3>Job Description</h3>
Job Description
LOCATION:
This position can be located in Orlando, St. Petersburg or Stuart, FL

JOB SUMMARY:
Provides Implementation and Onboarding support to the Treasury Sales Officers and the Community Bank sales force with respect to the Treasury Services customer base.
Coordinates Demonstrations and training(s) for new customers and prospects. Performs various audit, maintenance, and transactional review functions to mitigate risk to the Bank associated with the Treasury Services products and services. Explains TM products and services, installs TM related software and hardware, and may assist with resolution in escalated issues and/or onboarding issues.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Handles/manages set up of Treasury services by maintaining a comprehensive understanding of Seacoast Treasury Management products and services.</li>
<li>Processes customer on-boarding for all Treasury Management products timely, with attention to detail and customer experience. </li>
<li>Communicates often to customers, sales officers and/or LOB partners during Onboarding process to advise of status, challenges, and resolutions.</li>
<li>Strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, ACH, Remote Deposit Capture (RDC) and P2P.</li>
</ul>
<ul>
<li>Responds to inquiries/requests submitted to TM Implementations inbox.</li>
<li>Comprehensive understanding and adherence of all TM documentation, policies, and procedures. </li>
<li>Fully able to explain, sell, setup, and service CDARS products for customers.</li>
<li>Able to comprehend and process complex ACH reviews, renewals, and limit increases, including ACH Debit Block procedures. Perform annual reviews for all ACH customer credit facilities to ensure continued creditworthiness.</li>
<li>Comprehensive understanding of TM billing and maintain ability to provide clarification to customers and bank associates.</li>
<li>Ability to understand and process SWEEP/REPO customer setup and ongoing review of accounts.</li>
<li>Resolves problems or discrepancies on customer accounts in a timely manner.</li>
<li>Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.</li>
<li>Complete additional tasks as requested.</li>
<li>Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.</li>
</ul>
<ul>
<li>Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Customer Care and Merchant Services.</li>
<li>Is seen as a change agent, consistently identifying process and product improvements and helps to implement changes within the department.</li>
<li>Lead key strategic initiatives occurring within TM Operations (or with key business partners) as requested, delivering on time and within budget.</li>
<li>Has taken on supervisory responsibilities and is learning the role of the TM Service &amp; Implementations Manager</li>
<li>Mastery of on-boarding customers with respect to all TM products and services. Consistently exceeds cross-sell expectations by identifying additional new and existing customer needs.</li>
<li>Adhere to Seacoast Bank’s Code of Conduct.</li>
</ul>
 
EDUCATION and/or EXPERIENCE: 
<ul>
<li>High School diploma or equivalent, with minimum of 4 years of previous experience in retail sales, service or banking related fields.</li>
<li>Minimum 3 years’ experience in a Treasury Operations or Implementation/Onboarding role.</li>
<li>Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.</li>
<li>Superior oral communication skills. Comfortable and efficient at presenting information/training. Listens in order to clarify information; , asks questions to test for clarity and understanding.</li>
<li>Superior written communication skills. Ability to communicate professionally with clear messaging.</li>
<li>Strong knowledge of all Seacoast Treasury products and services</li>
<li>Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to refer matters to the next level, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which best fits the needs of the situation.</li>
<li>Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.</li>
<li>Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.</li>
<li>Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.</li>
<li>Ability to work independently. Maintain strong self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.</li>
<li>Ability to maintain a high degree of confidentiality.</li>
<li>Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.</li>
<li>Available to work overtime as necessary to meet the primary objectives of the job.</li>
</ul>

 
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation. 

#LI-PF1

Treasury Management Implementation Specialist III

<h3>Job Description</h3>
Job Description
Join a Company That Puts People First!
Licensed Practical / Vocational Nurse – LPN/LVN
Various Shifts and Patients
We are one of the largest private duty nursing companies in the nation and growing! At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:
We currently have patients and openings in:
<ul>
<li>West Palm Beach</li>
<li>Many Other Surrounding Areas!</li>
</ul>
Award-Winning Culture
<ul>
<li>Indeed’s Work Wellbeing Top 100 Company in 2024</li>
<li>Best Company for Work-Life Balance, Happiest Employees and Culture and Best CEO in 2024, as ranked by Comparably</li>
</ul>
Why Join Us?
<ul>
<li>Health, Dental, Vision and Company-Paid Life Insurance</li>
<li>Paid Time Off Available</li>
<li>Flexible scheduling- full-time, part-time, or PRN. Days, nights, and weekend shifts— we will work with your availability!&nbsp;</li>
<li>24/7 Local support from operators and clinicians</li>
<li>Aveanna has a tablet in each patient’s home allowing for electronic documentation</li>
<li>Career Pathing with opportunities for skill advancement</li>
<li>Weekly and/or Daily Pay</li>
<li>Employee Stock Purchase Plan with 15% discount</li>
<li>Employee Relief Fund</li>
</ul>
*Benefit eligibility can vary and is dependent upon employment status and employment location
We consider it both a privilege and an honor when we welcome a new patient into our Aveanna family. Our homecare is always delivered from a place of heartfelt compassion and empathy, and every one of our Licensed Practical / Vocational Nurses (LPN/LVN)s works together to make sure we achieve outstanding clinical outcomes. Aveanna isn’t just a provider of compassionate homecare to children and adults. We are a national leader.
Qualifications  &nbsp;
<ul>
<li>Must have and maintain an active, unencumbered license (LPN/LVN) in the state in which the clinician will practice</li>
<ul>
<li>Compact licenses must be transferred to your state of residence within 90 days  &nbsp;</li>
</ul>
<li>Current CPR certification (with hands-on component)- Aveanna can assist in obtaining this requirement after hire, if necessary.</li>
<li>TB skin test (current within last 12 months)&nbsp;&nbsp;&nbsp;</li>
<li>Six months prior hands-on nursing experience preferred but not required&nbsp;&nbsp;&nbsp;</li>
<li>Must have reliable transportation  &nbsp;</li>
</ul>
Aveanna Healthcare is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.&nbsp;&nbsp;
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
PandoLogic. Keywords: Private Duty Nurse, Location: West Palm Beach, FL - 33409 , PL: 602237484

Aveanna Healthcare Private Duty Nurse LPN - Various Patients/Shifts

<h3>Job Description</h3>
Job Description
Job Summary: We are seeking a skilled Server to join our dynamic team. The Server will be responsible for ensuring the highest level of customer service and satisfaction by providing prompt and efficient service to our guests. The ideal candidate will have excellent communication skills, a friendly and outgoing personality, and the ability to work in a fast-paced environment. Responsibilities:
<ul>
<li>Greet and seat guests in a friendly and professional manner</li>
<li>Present menus and provide detailed information on food and beverage choices</li>
<li>Take and deliver accurate food and drink orders promptly</li>
<li>Provide exceptional customer service, ensuring guest satisfaction</li>
<li>Maintain cleanliness and organization of dining areas</li>
<li>Collaborate with the kitchen staff to ensure smooth operations</li>
<li>Assist with setting and clearing tables, as needed</li>
<li>Handle guest inquiries and concerns promptly and professionally</li>
<li>Upsell menu items and promote specials</li>
<li>Maintain knowledge of menu items, specials, and beverage offerings</li>
<li>Adhere to all health and safety regulations and standards</li>
</ul>
Qualifications:
<ul>
<li>Prior experience as a Server or in a similar customer service role is preferred</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work well in a team environment</li>
<li>Strong organizational and multitasking abilities</li>
<li>Attention to detail and a focus on customer satisfaction</li>
<li>Knowledge of food and beverage menus</li>
<li>Availability to work flexible hours, including weekends</li>
</ul>
 We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Server (Delray)

<h3>Job Description</h3>
Job Description
SUBSTATION SYSTEM PROTECTION &amp; CONTROLS DESIGNER
SUBSTATION PHYSICAL DESIGNER
 Agbara Engineering is a full-service MBE engineering firm focused on the electrical power delivery industry. We create the designs that power our nation, including transmission lines, distribution lines, and substations.
 For more information visit our website <a href="http://www.agbaraeng.com" target="_blank">www.agbaraeng.com</a>
SUMMARY:
The selected candidate will be responsible for supporting a team in the detailed engineering design of either the substation physical electrical design or the system protection and control design. This position would be remote; thus, the candidate could live anywhere within the United States.
ESSENTIAL FUNCTIONS:
 
<ul>
<li>To complete the substation system protection and control design the work would include creating or modifying electrical one-lines, three-lines, schematics, wiring diagrams, and panel elevations.</li>
</ul>

<ul>
<li>To complete the substation physical electrical design the work would include creating or modifying the station physical layouts, sections, elevations, cable and conduit plans and details, ground grid design and details, and other physical drawings to provide a complete substation construction project.</li>
</ul>

<ul>
<li>Lead the setup of electrical CAD configuration and procedures according to project requirements at the beginning of a project for the electrical design team.</li>
</ul>

<ul>
<li>Completing a full range of drawing production work including problem analysis, design layout and calculations on non-routine assignments of substantial variety and complexity.</li>
</ul>

<ul>
<li>Apply design codes and specifications related to design requirements.</li>
</ul>

<ul>
<li>Complete and review design drawings within scope, budget, and schedule. Perform project tasks and assignments within budgeted hours and deadlines.</li>
</ul>

MINIMUM QUALIFICATIONS:
Associate degree or Bachelor's degree in drafting technology or related field with three or more years of experience in substation drafting and design or four years progressive detailing and design experience. 
Strong analytical and problem-solving skills are a must.
Ability to apply client specifications and preferences to all designs.
Effective time management and logical decision-making ability.
Strong focus on quality.
Ability to prioritize work and manage multiple projects within budget and time constraints
Excellent oral and written communication skills.
High attention to detail is required.
Ability to work independently as well as a strong team player.
Self-starter with a desire to learn and grow. Not a finished product but eager to improve their future, Agbara’s, and the power delivery industry’s.
Proficient in AutoCAD
Experience with Microstation

WORKING LOCATION:
This job will be staffed remotely. A computer, monitors, and all necessary support equipment will be provided by Agbara.
Job Type: Full-time

Designer

<h3>Job Description</h3>
Job Description
We are looking for professional, energetic Housekeepers to join us in our Boca Raton office. You will join a 3 or 4-person team that is responsible for maintaining cleanliness of homes. (Full time 36-40 hours a week)
What Would I Be Doing?
<ul>
<li>You must be team-oriented and able to clean multiple houses a day after going through a full training program. This includes dusting, backpack vacuuming, cleaning kitchens and bathrooms.</li>
</ul>
Am I Qualified?
<ul>
<li>Any experience in general cleaning or a similar environment is preferred.</li>
<li>Must be physically able to move at a fast pace: up and down stairs, bending and lifting.</li>
<li>Must pass background check and drug screen.</li>
<li>Must have valid Florida Driver License</li>
</ul>
What We offer?
<ul>
<li>Paid Training.</li>
<li>Paid Vacation.</li>
<li>Paid Holidays.</li>
<li>Expanded earning potential, for referrals, quarter bonuses based on performance.</li>
<li>Hours are Monday - Friday during the day, no nights or weekends!</li>
<li>We provide the transportation and cleaning products to the customer.</li>
<li>Opportunity for growth to your next role.</li>
</ul>
Essential Functions and Responsibilities
<ul>
<li>Deliver quality, efficient and courteous service while performing any combination of the services of The Maids 22-Step Healthy Touch Deep Cleaning System</li>
<li>Perform all duties in an honest, safe and secure manner in strict accordance with The Maids policies, cleaning system and procedures</li>
<li>Communicate all information pertinent to cleaning procedures, equipment, supplies, and any complications or personnel issues to Team Leader or Assistant Team Leader</li>
<li>Proactively seek opportunities to assist the team as needed</li>
<li>Additional project work as assigned</li>
</ul>
Qualifications
<ul>
<li>Personal Attributes</li>
<li>Ability to comprehend and follow routine directions</li>
<li>Ability to operate vacuums and other cleaning equipment</li>
<li>Excellent communication skills, both verbally and in writing</li>
<li>Ability to maintain positive attitude</li>
<li>Superior customer service and interpersonal skills</li>
<li>Desired Skills and Experience</li>
<li>Basic knowledge of the English language</li>
<li>Bi-lingual (English/Spanish) skills are advantageous but not required</li>
<li>High school diploma or GED equivalent is preferred but not required</li>
</ul>
Company DescriptionThe Maids, founded in 1979, is a leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 180 franchises serving over 90 major U.S. and Canadian cities. The Maids offices can be found in over 40 U.S. states and three Canadian provinces. 
<h3>Company Description</h3>
The Maids, founded in 1979, is a leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 180 franchises serving over 90 major U.S. and Canadian cities. The Maids offices can be found in over 40 U.S. states and three Canadian provinces.

House Cleaner

<h3>Job Description</h3>
Job Description
Job Title: Semi Skilled Laborer/JLA Badge
Location: West Palm Beach, FL
Company: Construction Mechanics Inc. (CMI)
 
About Us:Construction Mechanics Inc. (CMI) is a leading staffing firm specializing in the construction industry. We are currently seeking motivated General Laborers to join our team for various projects in West Palm Beach, FL. This is a great opportunity to work with reputable clients and gain valuable experience in the construction field.
Position Overview:We are looking for reliable Semi Skilled Laborers with JLA Badge who can perform a variety of tasks to support our skilled tradespeople on construction sites in West Palm Beach. Candidates must have their own transportation and be ready to work hard in a dynamic environment. We are looking for individuals who have experience doing any of the following:
- Carpentry
- Roofing
- Demo
Key Responsibilities:
<ul>
<li>Assist with site preparation, including clearing debris and setting up barriers.</li>
<li>Handle and transport materials and equipment to and from the construction site.</li>
<li>Support skilled tradespeople with various tasks, such as measuring, cutting, and lifting materials.</li>
<li>Maintain a clean and organized work environment by disposing of waste materials and tidying up work areas.</li>
<li>Follow safety protocols and ensure a safe working environment for yourself and others.</li>
</ul>
Compensation: $17.00/Hr - $22.00/Hr
Requirements:
Must have JLA Badge (Jessica Lunsford Act&nbsp;Badge)
<ul>
<li>Own reliable transportation to and from the job site.</li>
<li>Ability to perform physically demanding tasks.</li>
<li>Strong work ethic and willingness to learn.</li>
<li>Ability to work in a team environment and take directions from supervisors.</li>
<li>Must have basic PPE (Personal Protective Equipment) such as a hard hat, safety glasses, work gloves, and steel-toe boots.</li>
<li>Must have reliable transportation</li>
<li>Must be able to pass a background check</li>
</ul>

Semi Skilled Laborer/JLA Badge (Jessica Lunsford Act Badge)

<h3>Job Description</h3>
Job Description
We are looking for professional, energetic Team Leader Housekeeper to join us in our Boca Raton office. You will join a 3 or 4-person team that is responsible for maintaining cleanliness of homes, offices, and showrooms.
What Would I Be Doing?
You must be team-oriented and able to clean multiple houses a day after going through a full training program. This includes dusting, backpack vacuuming, cleaning kitchens and bathrooms.
Manage Team Member work activities through daily supervision and training to ensure the highest level of customer satisfaction by executing the quality and productivity of The Maids system in every customer home.
<ul>
<li>Deliver quality, efficient and courteous service while performing any combination of the services of The Maids 22-Step Healthy Touch Deep Cleaning System.</li>
<li>Perform all duties in an honest, safe and secure manner in strict accordance with The Maids policies, cleaning system and procedures.</li>
<li>Delegates duties and provides supervision of each Team Member to ensure adherence to quality standards and procedures.</li>
<li>Evaluates Team Member performance and provides recommendations to management regarding promotions, transfers, or dismissals.</li>
<li>Provides training to new and experienced Team Members when necessary</li>
<li>Responsible for daily reporting including but not limited to customer complaints, payment collection, time keeping records and vehicle mileage.</li>
<li>Responsible for the reporting of any issues to management such as mechanical problems, delays, accidents, or other traffic and transportation situations.</li>
<li>Participate in hiring and interviewing new employees.</li>
</ul>
Am I Qualified?
PERSONAL ATTRIBUTES
<ul>
<li>Understanding of safety practices.</li>
<li>Friendly, outgoing personality.</li>
<li>Ability to comprehend and follow routine directions</li>
<li>Ability to operate vacuums and other cleaning equipment</li>
<li>Excellent communication skills, both verbally and in writing</li>
<li>Ability to maintain positive attitude</li>
<li>Prior experience as a team leader and impressive leadership talent.</li>
<li>Superior customer service and interpersonal skills</li>
<li>Knowledge of business and management principles involving leadership, production methods, and coordination of people and resources</li>
<li>Ability to Perform admin work whenever required.</li>
<li>Ability to use computer.</li>
</ul>
· DESIRED SKILLS AND EXPERIENCE
<ul>
<li>Fluent in English.</li>
<li>Valid driver’s license.</li>
<li>2 - 3 years Supervisory experience</li>
<li>2-3 years cleaning experience.</li>
<li>Bi-lingual (English/Spanish/Portuguese) skills are advantageous.</li>
<li>High school diploma or GED equivalent is required</li>
<li>Must pass background check and drug screen.</li>
</ul>
&nbsp;
What We offer?
<ul>
<li>Paid Training.</li>
<li>Paid Vacation.</li>
<li>Paid Holidays.</li>
<li>Expanded earning potential, for referrals, quarter bonuses based on performance.</li>
<li>Hours are Monday - Friday during the day, no nights or weekends!</li>
<li>We provide the transportation and cleaning products to the customer.</li>
</ul>
&nbsp;
Company DescriptionThe Maids, founded in 1979, is a leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 180 franchises serving over 90 major U.S. and Canadian cities. The Maids offices can be found in over 40 U.S. states and three Canadian provinces. 
<h3>Company Description</h3>
The Maids, founded in 1979, is a leading residential cleaning company in the U.S. and Canada. The Maids is a quality leader among the many cleaning companies in the industry, with more than 180 franchises serving over 90 major U.S. and Canadian cities. The Maids offices can be found in over 40 U.S. states and three Canadian provinces.

Team Leader House Cleaner

<h3>Job Description</h3>
Job Description
Become the newest member of our exciting team at SROA Capital as we redefine self-storage!
At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel two years in a row.
SROA Capital is a vertically integrated private equity real estate and technology platform that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.
The Customer Lifecycle Management (CLCM) Manager owns the strategy, development, execution, and optimization of multi-channel lifecycle programs that drive prospect and customer engagement, lead conversions, retention, and long-term value. The candidate will oversee customer-facing communication across the end-to-end lifecycle of the customer journey - from acquisition to onboarding to winback, across email, SMS, direct mail, outbound calling, and other marketing channels, ensuring every touchpoint is personalized, timely, and impactful.
The ideal candidate blends strategic thinking with hands-on campaign execution, bringing a strong analytical mindset and the ability to translate insights into scalable, automated lifecycle programs that support revenue and occupancy goals. He/she will partner closely with Marketing, Revenue Management, Operations, Customer Service, and Marketing Analytics Teams to translate insights into measurable growth initiatives that improve the customer experience and business results across SROA’s footprint.

Duties and Responsibilities
 
Customer Journey Ownership
<ul>
<li>Lead the full CLCM strategy from acquisition to win-back across email, SMS, direct mail, outbound calling, and integrations with other marketing channels.</li>
<li>Use operational, behavioral, transactional, and demographic insights to identify opportunities that increase engagement, improve lead-to-move-in conversions, reduce churn, and strengthen the overall customer experience.</li>
<li>Collaborate with cross-functional teams to align lifecycle messaging with pricing, promotions, branding, and broader business goals.</li>
</ul>
 
Multi-Channel Campaign Management
<ul>
<li>Plan, build, QA, and launch automated journeys and one-time campaigns across email, SMS, direct mail, outbound calling lists, and API integrations with other marketing channels.</li>
<li>Manage high-impact workflows including welcome/onboarding, reservation nurture, abandonment, upsells, renewals, re-engagement, and win-back.</li>
<li>Ensure deliverability, brand consistency, and regulatory compliance (CAN-SPAM, TCPA, data privacy).</li>
<li>Establish scalable processes for QA, documentation, and cross-team alignment.</li>
</ul>
 
Segmentation, Personalization &amp; Testing
<ul>
<li>Define and evolve segmentation strategy leveraging operational, behavioral, demographic, and transactional data across multiple systems.</li>
<li>Understand how to create, pull, and validate segmented audience lists. Ensure that the right customers receive the right message at the right time.</li>
<li>Implement personalization and dynamic content across lifecycle channels.</li>
<li>Own structured testing (A/B and multivariate) to optimize messaging, creative, cadence, and channel mix; socialize insights to influence broader marketing strategies.</li>
</ul>
 
Performance Monitoring &amp; Insights
<ul>
<li>Track and analyze KPIs across all lifecycle channels using ESP/CEP (Email Service Platform/Customer Engagement Platform) dashboards, GA4, Power BI, CRM, and internal reporting tools.</li>
<li>Understand how CLCM programs ladder up to overall marketing performance goals and how to prioritize the scope, timing, and impact of CLCM campaigns to hit or exceed business results.</li>
<li>Translate performance data into actionable insights that inform optimization, budget allocation, and forecasting.</li>
<li>Create and deliver executive-level reports and recommendations for ongoing improvements across the customer journey.</li>
</ul>
 
Platform, Data &amp; Vendor Management
<ul>
<li>Oversee ESP/CEP operations, direct mail vendors, and outbound calling partners, ensuring high-quality execution and ROI.</li>
<li>Ensure data integrity, workflows, and integrations with Marketing, IT, Product, and Development Teams to the right operational and marketing advertising systems.</li>
<li>Standardize templates, documentation, operational processes, and lifecycle program standards to support scalable growth.</li>
</ul>
 
 
Qualifications
<ul>
<li>3–5 years of experience in customer lifecycle marketing, CRM, customer marketing, or multi-channel email/SMS marketing.</li>
<li>Experience designing end-to-end customer journeys, welcome onboarding flows, retention programs, and win-back strategies.</li>
<li>Hands-on experience with leading enterprise level ESP or CEP Platforms such as Iterable, Braze, Klaviyo, MoEngage, Salesforce Marketing Cloud, or similar.</li>
<li>Strong understanding of customer list creation, segmentation, journey automation, dynamic content, and customer data environments.</li>
<li>Analytical capabilities with experience using GA4, ESP analytics, CRM data, and BI tools (Power BI). Able to translate insights into actionable strategies, test frameworks, and channel optimizations.</li>
<li>Clear communicator with demonstrated success partnering across Marketing, Operations, Revenue Management, Brand, and BI.</li>
<li>Highly organized, meticulous, and experience in QA processes for high-volume campaign environments.</li>
<li>Working knowledge of HTML/CSS experience preferred for email template creation and adjusting.</li>
</ul>

Preferred
<ul>
<li>Understanding of CDPs, segmentation systems (PRIZM, Connexions, Mosaic, Personicx, ElementOne, etc.), and how customer profile, behavioral, and attitudinal data are matched and appended (HH address, IP address, hashed emails, Device IDs, MAIDs, Cookies, etc.).</li>
<li>Prior experience with direct mail orchestration platforms (Lob, PostPilot, Postalytics) and print vendors, and SMS platforms (Twilio, Attentive, etc.).</li>
<li>Prior experience working with call center and outbound calling teams.</li>
<li>Prior experience migrating and/or implementing ESPs/CEPs systems.</li>
</ul>

SROA Offers: 
<ul>
<li>Competitive pay with bonus potential</li>
<li>UKG Wallet – on-demand pay option</li>
<li>100% paid medical coverage options for employee-only</li>
<li>Dental and vision plans for optimal care</li>
<li>Eight (8) paid holidays</li>
<li>Generous Paid Time Off (PTO), increasing with years of service</li>
<li>Paid Maternity and Parental Leave for growing families</li>
<li>401(k) with substantial employer match and 100% immediate vesting</li>
<li>Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings</li>
<li>GAP Insurance for added financial protection</li>
<li>Employer-paid Life Insurance and Short-Term Disability coverage</li>
<li>Long-Term Disability (LTD) coverage for added peace of mind</li>
<li>Pet insurance – because your pets are family too</li>
<li>Storage Discounts to help you declutter and organize</li>
<li>Access to Voluntary Benefits for personalized coverage</li>
<li>Learning and development opportunities to maximize your potential and excel in your career</li>
<li>A great culture that values collaboration, innovation, and inclusivity</li>
</ul>
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

Customer Lifecycle Management (CLCM) Manager

<h3>Job Description</h3>
Job Description
The Account Manager is the key communicator between the company and the property and is responsible for maintaining and building relationships with the Boards and HOA offices for assigned properties. They ensure the overall good “health” of the property including customer satisfaction, service delivery and status of accounts receivables.
RESPONSIBILITIES:
<ul>
<li>Develop deeper relationships with clients and act as their primary contact with the company.</li>
<li>Support events and other promotional activities at your assigned properties.</li>
<li>Conduct on-going account visits and meetings (minimum twice a month per account) to review service performance, utilization reports and communicate new feature releases (when applicable).</li>
<li>Proactively identify opportunities for potential upsell to drive incremental revenue.</li>
<li>Handle resident and VIP escalations when necessary.</li>
<li>Lead the contract renewal presentation process for all assigned accounts.</li>
<li>Establish and develop appropriate business relationship with property owners, property board members, General Management, and IT staff in order to gain referrals to other communities.</li>
<li>Partner with legal, engineering, marketing, technical operations, customer service, and other functional departments to ensure end-to-end customer satisfaction for all customer requests.</li>
<li>Create and deliver onsite sales presentations/demos that showcase the latest products and services; Conduct product training with clients as needed.</li>
<li>Attend and/or set up local/national tradeshows and community / hospitality association events, when needed.</li>
<li>Stays up-to-date of new community and hospitality telecom trends, brand standards and competition to best position</li>
<li>Hotwire in the marketplace.</li>
<li>Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary.</li>
<li>Consistent exercise of independent judgment and discretion in matters of significance.</li>
<li>Responds to all customer web inquiries and online/social media posts.</li>
<li>Updates the customized web portal blog (when applicable).</li>
<li>Other duties as required or assigned.</li>
</ul>
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Bachelor’s degree preferred or equivalent</li>
<li>At least 2 years’ telecommunications industry experience with account management experience preferred</li>
<li>At least 3 years of Account Management, Customer Service or other relevant experience</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)</li>
<li>Must embrace company principles and demonstrate understanding of Hotwire’s White Glove culture</li>
</ul>
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: 
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks </li>
</ul>

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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