<h3>Job Description</h3>
Job Description
Retail Store Manager 
T-Mobile Premium Retailer – Wireless Vision
Are you passionate about the latest technology trends? Do you excel at driving sales results while leading a team with integrity? Then a Retail Store Manager (RSM) role with Wireless Vision would be a perfect fit for you.
In this role, you will represent the T-Mobile brand while managing daily activities of store operations to increase revenue and drive standards of excellence. You will also manage the recruitment, retention and employee relations aspects of your business to bring in and develop top talent.
Your Talents:
<ul>
<li>Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.&nbsp;</li>
<li>Make staffing adjustments as needed to meet the needs of the business.</li>
<li>Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.</li>
<li>Meet and exceed organizational and individual performance goals.</li>
<li>Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.</li>
<li>Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.&nbsp;</li>
<li>Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&amp;L and team leadership.</li>
<li>Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.</li>
<li>Ability to motivate, coach, develop, lead and train a winning sales team.&nbsp;</li>
<li>Act as subject matter expert to customers to answer questions and provide recommendations.</li>
<li>Ensure that sales associates are up to speed on training for new products and offerings.</li>
<li>Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.</li>
<li>May require additional tasks, duties or projects as assigned.</li>
</ul>
Your Experience:
<ul>
<li>2-3 years of management experience in retail or another environment with a strong customer focus.</li>
<li>Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.</li>
<li>High School diploma or GED required, college degree preferred.</li>
<li>Excellent written and verbal communications skills required.</li>
<li>Strong organizational and problem-solving skills required.</li>
<li>Competent in customer focus, change management, strategic thinking, and talent management.</li>
<li>Bilingual preferred in certain locations.</li>
<li>Must be able to stand for long periods of time (up to 9 hours) on the sales floor.</li>
<li>Must be able to move and/or lift up to 25 pounds.</li>
</ul>
What We’ll Offer:
<ul>
<li>Competitive paid time-off program</li>
<li>Medical, dental and vision benefits</li>
<li>401k match</li>
<li>Phone service discounts</li>
<li>Development and growth opportunities</li>
</ul>
Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace

Retail Store Manager

<h3>Job Description</h3>
Job Description
Runway 84 is seeking to hire Full Time Pastry/Pantry Cook to join our team! Up to $800+ per week! ($14-$18/hr) Anthonys Runway 84, a Fort Lauderdale staple since 1982, this Italian-American supper club is coming back stronger than ever with a major renovation. Come take flight with us as we embark on a new journey welcoming our new guests and countless regulars. We are looking for positive, professional and engaged team members to join our crew. Experience and Qualifications: Our ideal candidate is kind, positive, and works well with others. They also believe in quality, consistency and working in a clean, organized, and inclusive environment where respect and dignity is prioritized. *2+ years' experience working in high volume restaurant environment. *Passion for excellence, superior service standards, and a positive attitude with a team player mindset *Ability to work under pressure with grace and ease. *Love of exceptional food, modern drink, and exquisite style. *Must have open availability including evenings, weekends and holidays. *Must enjoy an active role that *Commitment to excellence *Desire to learn *Passion for food and hospitality *Positive attitude
Requirements/Responsibilities
*Set up and stock station with all necessary supplies. *Stock inventory appropriately. *Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces) also includes dessert/pastry preparations according to recipe index. *Cook menu items in cooperation with the rest of the kitchen staff. *Ensure that food comes out simultaneously, in high quality and in a timely fashion. *Maintain a high level of communication, understand the verbiage for call backs of menu items, and keep lines of dialogue during service productive and related to service. *Answer, report and follow executive or sous chef’s instructions. *Clean up station and ensure proper storage of leftover food using proper sanitation and health standards. Wash and clean the kitchen and cooking utensils and store the equipment at the end of shifts. Ensure that the kitchen operation procedures and hygiene meet food safety standards and regulations. Maintain a positive and professional approach with coworkers and customers. Report kitchen accidents or violations of food safety codes and procedures.
Special Instructions
Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
 ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Pastry/Pantry Cook (earn up to 700/wk)

<h3>Job Description</h3>
Job Description
SUBSTATION SYSTEM PROTECTION &amp; CONTROLS DESIGNER
SUBSTATION PHYSICAL DESIGNER
 Agbara Engineering is a full-service MBE engineering firm focused on the electrical power delivery industry. We create the designs that power our nation, including transmission lines, distribution lines, and substations.
 For more information visit our website <a href="http://www.agbaraeng.com" target="_blank">www.agbaraeng.com</a>
SUMMARY:
The selected candidate will be responsible for supporting a team in the detailed engineering design of either the substation physical electrical design or the system protection and control design. This position would be remote; thus, the candidate could live anywhere within the United States.
ESSENTIAL FUNCTIONS:

<ul>
<li>To complete the substation system protection and control design the work would include creating or modifying electrical one-lines, three-lines, schematics, wiring diagrams, and panel elevations.</li>
</ul>
<ul>
<li>To complete the substation physical electrical design the work would include creating or modifying the station physical layouts, sections, elevations, cable and conduit plans and details, ground grid design and details, and other physical drawings to provide a complete substation construction project.</li>
</ul>
<ul>
<li>Lead the setup of electrical CAD configuration and procedures according to project requirements at the beginning of a project for the electrical design team.</li>
</ul>
<ul>
<li>Completing a full range of drawing production work including problem analysis, design layout and calculations on non-routine assignments of substantial variety and complexity.</li>
</ul>
<ul>
<li>Apply design codes and specifications related to design requirements.</li>
</ul>
<ul>
<li>Complete and review design drawings within scope, budget, and schedule. Perform project tasks and assignments within budgeted hours and deadlines.</li>
</ul>
MINIMUM QUALIFICATIONS:
Associate degree or Bachelor's degree in drafting technology or related field with three or more years of experience in substation drafting and design or four years progressive detailing and design experience. 
Strong analytical and problem-solving skills are a must.
Ability to apply client specifications and preferences to all designs.
Effective time management and logical decision-making ability.
Strong focus on quality.
Ability to prioritize work and manage multiple projects within budget and time constraints
Excellent oral and written communication skills.
High attention to detail is required.
Ability to work independently as well as a strong team player.
Self-starter with a desire to learn and grow. Not a finished product but eager to improve their future, Agbara’s, and the power delivery industry’s.
Proficient in AutoCAD
Experience with Microstation
WORKING LOCATION:
This job will be staffed remotely. A computer, monitors, and all necessary support equipment will be provided by Agbara.
Job Type: Full-time

Designer

<h3>Job Description</h3>
Job Description
Midwest multi-disciplined engineering firm is looking to add a Transportation Engineer to their Orlando team! 
 
Responsibilities: 
<ul>
<li> Conduct general civil engineering services and design transportation projects for State, County, and Local Agencies </li>
<li>Design residential/commercial projects </li>
<li>Design roadway, underground utility and infrastructure improvements </li>
<li>Conduct studies (stormwater, traffic, and other engineering studies) </li>
<li>Prepare detailed engineering plans/specifications </li>
<li>Coordinate permitting with various agencies </li>
<li>Manage project from start through completion on time and within budget </li>
</ul>
 
Requirements: 
<ul>
<li>Bachelor’s degree in Civil Engineering </li>
<li>5+ years of experience in municipal and highway transportation projects </li>
<li>PE License </li>
<li>Proficient in Open Roads and/or AutoCAD Civil 3D </li>
</ul>
 
Salary is commensurate with experience. 
 
Successful applicants must be authorized to work in the USA without sponsorship. 
 
All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, or national origin. 
 
Please contact Laura Harrison for further information! 
 
<a href="http://www.harrisonconsultingsolutions.com" target="_blank">www.harrisonconsultingsolutions.com</a> 
 
517-906-6926

Transportation Engineer

<h3>Job Description</h3>
Job Description
At Panera, our people come first. If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the way—you're in the right spot. We're here to help you succeed every day, in every way.
Get ready to rise and come join the fun where you will be a part of making the familiar fantastic!&nbsp; Because at Panera, the best thing of bread is sharing it!
What’s In It for You?
<ul>
<li>Competitive pay &amp; eligible for team tips</li>
<li>Free on-shift meals &amp; unlimited fountain beverages</li>
<li>Flexible &amp; reliable scheduling</li>
<li>Paid vacation, sick time, and holidays for full-time team members</li>
<li>Medical, dental, vision, life insurance, pet insurance &amp; 401(k) with match available</li>
<li>Career advancement &amp; leadership development opportunities</li>
<li>Tuition discounts</li>
<li>Perks &amp; rewards for team members</li>
<li>Team member assistance program</li>
<li>And much, much more!</li>
</ul>
As a Retail Team Member, Salad and Sandwich Maker, you will prepare and assemble fresh salads, plate soups, and sandwiches – no fast-food assembly line, just real ingredients and great food.
As a Salad and Sandwich Maker at Panera, Your Role Includes:
<ul>
<li>Be informed about the priorities of the day.</li>
<li>Keep a positive attitude while facing each task, even the tough ones, and adapt to changes as they arise.</li>
<li>Timely complete cleaning and stocking duties – set the next shift up for success!</li>
<li>Assemble a wide range of menu items and meet speed and accuracy goals by ensuring every order is made quickly, correctly and consistently.</li>
<li>Make sure every guest has a great experience by delivering warm, friendly service every time.</li>
<li>Ensure you are working in a clean and organized environment.</li>
<li>Help build our Culture of warmth, belonging, growth, and trust.</li>
</ul>
This Opportunity Is for You If:
<ul>
<li>Minimum age: 16 years of age.</li>
<li>Complete basic food safety understanding and practice training. (Food Handler’s Card, as required by law).</li>
<li>You enjoy working with food. (Food service experience is preferred but not required.)</li>
<li>Ability to work and learn in a fast-paced environment.</li>
<li>This role requires flexible hours, including nights and weekends in a fast-paced environment with shifting priorities.</li>
<li>While performing this job, the Salad and Sandwich Maker role is regularly required to:
<ul>
<li>Ability to lift, carry, push, or pull objects 25 pounds.</li>
<li>Capability to stand and walk for up to 6 hours.</li>
<li>Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.</li>
</ul>
</li>
<li>Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!</li>
</ul>
__
Equal Opportunity Employer: Disabled/Veterans
 Additional Description :

Salad and Sandwich Maker

<h3>Job Description</h3>
Job DescriptionWe are looking for a Server Assistant Food/Beverage Runner to join our team and facilitate collaboration between our kitchen and wait staff. Food/ Beverage Runner responsibilities include setting tables, serving food orders and removing used dishes and utensils. If you’d like to gain experience in the restaurant industry and learn how to provide an excellent dining experience, we’d like to meet you. To be considered for this role, you should be available to work various shifts, including weekends. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food and beverages in a timely and accurate manner. Responsibilities
<ul>
<li>Deliver food and beverage orders from the kitchen to customers’ tables rapidly and accurately</li>
<li>Act as the contact point between Front of the House and Back of the House staff</li>
<li>Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)</li>
<li>Assist the wait staff with table setting by obtaining and placing appropriate tableware, eating utensils and napkins</li>
<li>Serve welcome drinks and appetizers, upon guests’ arrival</li>
<li>Ensure food is served in accordance with safety standards (e.g. proper temperature)</li>
<li>Check in with customers and take additional orders or refill water, as needed</li>
<li>Remove dirty dishes and utensils</li>
<li>Answer guests’ questions about ingredients and menu items</li>
<li>Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)</li>
<li>Make sure families with young children get kids menus and special silverware sets</li>
<li>We do offer training and advancement opportunities, competitive pay and utilize a tip-pooling system that is performance based, as well as employee benefits and perks</li>
</ul>
Skills
<ul>
<li>Experience as a Food Runner or similar entry-level role in a restaurant</li>
<li>Understanding of hygiene and food safety rules</li>
<li>Physical ability and stamina to carry heavy trays and stand for long hours</li>
<li>Availability to work various shifts, including weekends</li>
<li>Multi-tasking abilities</li>
<li>Good oral communication skills</li>
<li>Ability to remain calm and professional in a fast-paced work environment</li>
<li>Experience or Degree in hospitality or restaurant management is a plus</li>
</ul>
**Dress code is fairly conservative and requires no visible tattoos, facial piercings or unnatural hair coloring.**

Server Assistant - Food/ Beverage Runner

<h3>Job Description</h3>
Job Description
Looking for licensed agent with a minimum 12 months experience in personal auto and homeowners insurance some commercial preferred.

220 or 440 Licensed Agent

<h3>Job Description</h3>
Job Description
At Panera, our people come first. If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the way—you're in the right spot. We're here to help you succeed every day, in every way.
Get ready to rise and come join the fun where you will be a part of making the familiar fantastic!&nbsp; Because at Panera, the best thing of bread is sharing it!
What’s In It for You?
<ul>
<li>Competitive pay &amp; eligible for team tips</li>
<li>Free on-shift meals &amp; unlimited fountain beverages</li>
<li>Flexible &amp; reliable scheduling</li>
<li>Paid vacation, sick time, and holidays for full-time team members</li>
<li>Medical, dental, vision, life insurance, pet insurance &amp; 401(k) with match available</li>
<li>Career advancement &amp; leadership development opportunities</li>
<li>Tuition discounts</li>
<li>Perks &amp; rewards for team members</li>
<li>Team member assistance program</li>
<li>And much, much more!</li>
</ul>
As a Catering Lead at Panera, you play a crucial role in our catering operations. You help guests plan and choose delicious, familiar and fantastic Panera dishes for their events, respond to their inquiries and requirements, and guarantee hassle-free hosting with craveable food delivered promptly and accurately.
As a Catering Lead at Panera, Your Role Includes:
<ul>
<li>Manage and produce catering orders for our guests.</li>
<li>Create memorable experiences with warm, friendly service, effective communication, and proactive follow-ups to ensure every guest leaves satisfied.</li>
<li>Assist with delivering orders to guests’ events.&nbsp;</li>
<li>Strictly adhere to health and food safety standards.</li>
<li>Maintain Panera’s exceptional standards for craveable food quality.</li>
<li>Build excitement and interest in Panera’s products and services.</li>
<li>Marketing Panera Catering to local area businesses, schools and events.</li>
<li>Assist and support your Managers and Team Members as needed.</li>
<li>Help build our Culture of warmth, belonging, growth, and trust.</li>
</ul>
This Opportunity Is for You If:
<ul>
<li>Minimum age: 18 years of age.</li>
<li>Complete basic food safety understanding and practice training. &nbsp;(Food Handler’s Card, as required by law).</li>
<li>Enjoy people and have effective communication skills.&nbsp;</li>
<li>A self-starter who can meet goals with limited supervision.</li>
<li>Excellent organizational and time-management skills.</li>
<li>Must have your own vehicle that you can use for delivering orders and an acceptable driving record.</li>
<li>This role requires an individual that can safely operate a passenger motor vehicle and has an acceptable driving record.</li>
<li>This role requires flexible hours, including nights and weekends in a fast-paced environment with shifting priorities.
<ul>
<li>Ability to lift, carry, push, or pull objects 25-50 pounds.</li>
<li>Capability to stand and walk for up to 3 hours.</li>
<li>Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.</li>
</ul>
</li>
<li>Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!</li>
</ul>
__
Equal Opportunity Employer: Disabled/Veterans
 Additional Description :

Catering Lead

<h3>Job Description</h3>
Job Description
Overview
Who We Are
Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level.
Our Company Purpose &amp; Values
Our Purpose is Fostering Fulfillment In Communities.
Our Values, Integrity, Collaboration, Empowerment, Passion &amp; Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace. 
Who You Are
You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest customer and resident experience every day. 
What We Offer
HCSG offers a comprehensive array of benefits to support our associates and their family’s health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.
<ul>
<li>Benefits - FREE Telemedicine and Prescription Discount Program along with an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.</li>
<li>Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!</li>
<li>Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health. </li>
<li>Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities!</li>
<li>Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.</li>
<li>Paid - Holidays and Vacation for eligible employees.</li>
<li>No More Waiting for Payday - Early access to a portion of your earnings anytime through PNC EarnedIt.</li>
<li>Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.</li>
<li>Nationwide Opportunities - Transfers are available Nationwide -- great for active Military and Family!</li>
</ul>
 
Keeping You Safe
<ul>
<li>The safety and health of our employees and that of the resident communities that we serve are our Company's most significant priority. </li>
<li>Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions. </li>
<li>COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers</li>
</ul>
Why HCSG
At HCSG, you will find an environment that is fulfilling, collaborative, committed, stimulating, and structured to help you succeed in serving our communities. We offer engaging opportunities for every phase of one's career. HCSG is committed to providing growth and leadership opportunities to see you succeed!
Position Summary
Our exciting Manager-In-Training (MIT) program gives you the opportunity to learn and grow at an established company with over 45 years of experience. As our newest associate, you’ll experience a custom interactive program that will guide you through hands-on and computer-based training, lasting approximately sixteen (16) weeks. The program focuses on different aspects of managing your own account, including:
<ul>
<ul>
<li>General Training &amp; Comprehension - Learn and perform the job assignments of the housekeeper, heavy housekeeper/floor tech, and laundry worker positions and, as such, can operate, and teach others how to operate, a variety of industrial cleaning equipment.</li>
<li>Leadership Development - Assists in training, quality control, and in-servicing of staff according to policies and procedures and federal/state requirements.</li>
<li>Policies &amp; Procedures - Learn to provide leadership, support, and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met, including following current applicable federal, state, and local standards, in line with our established policies and procedures to ensure that quality housekeeping services are provided at all times. </li>
<li>Reporting - Train in maintaining records of income and expenditures, supplies, personnel, and equipment in report format to be delivered to HCSG and Facility management. </li>
<li>Training - Learning to be responsible for all training, quality control and in-servicing staff to meet HCSG standards is an essential part of the Manager’s responsibility and includes touring various areas at the facility several times per day to assess work quality using QCIs for documentation purposes. </li>
<li>Leadership - Learn to effectively handle managerial responsibilities as well, including but not limited to payroll submission, staffing patterns, effective coaching and discipline, purchasing, maintaining inventory, and budgeting.</li>
</ul>
</ul>
<ul>
<li>Communication - Effectively communicate all directives from client managers, building occupants, and administrators to HCSG staff.</li>
</ul>
<ul>
<li>Safety - Utilize protective gear in all appropriate functions. Responsible for the safe and proper mixing and use of cleaning solutions while adhering to all safety precautions. Reporting equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times. Follow proper reporting, isolation, and handwashing procedures/techniques.</li>
<li>Punctuality - Consistent attendance and punctual arrival. Timely completion of assigned cleaning area according to schedule. Respond to the paging system in a timely and appropriate manner.</li>
<li>Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisor, co-workers, and client staff.</li>
<li>Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.</li>
</ul>
Qualifications
<ul>
<li>Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.</li>
<li>After completing all appropriate training, utilize leadership skills to accomplish all responsibilities without supervision and do so without injury to oneself or other individuals.</li>
<li>A high school diploma or equivalent required.</li>
<li>Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.</li>
<li>Must be able to be at work as scheduled and on time.</li>
<li>Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.</li>
<li>Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. </li>
<li>Must be able to perform routine, repetitive tasks continuously.</li>
<li>Must be able to work around food and cleaning products.</li>
<li>Must live in the service area.</li>
</ul>
 
HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.

Environmental Services - Manager in Training

<h3>Job Description</h3>
Job DescriptionSalary: 
About Uphold 
Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.
 
Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.
 
To learn more about Uphold, please visit<a href="https://uphold.com" target="_blank">https://uphold.com</a>.
 
The opportunity:
Uphold is seeking a proactive and detail-oriented Regulatory Compliance Analyst to join our high-performing Regulatory Compliance team. In this role, you will be part of a new Live QA initiative designed to elevate real-time customer support quality and reduce negative experiences. Youll also work closely with the Complaints team, stepping in to proactively contact customers where needed to resolve high-risk situations before they escalate. This is a unique opportunity to shape how Uphold handles critical, time-sensitive customer interactions and improve satisfaction outcomes through insightful intervention and escalation. 
 
This is a hybrid role, 2 days per week in our Tampa office
 
What youll be doing primarily:
<ul>
<li>Monitor high-risk Zendesk tickets in real-time using AI-powered tools and manual analysis. </li>
<li>Identify red flags including escalatory language, repeated follow-ups, delays, and social media mentions. </li>
<li>Assess flagged tickets and determine when to escalate to the appropriate Line of Business (LOB) manager (Fraud, Compliance, Investigations, etc.). </li>
<li>Immediately re-assign cases involving threats or complaints per established protocols. </li>
<li>Maintain detailed QA logs for all escalated cases, tracking issue, action taken, and resolution. </li>
<li>Produce trend analyses and reports highlighting root causes, recurring issues, and improvement opportunities. </li>
<li>Collaborate closely with the VP of Operations and QA Lead to align on quality standards and reporting. </li>
<li>Ensure timely resolution and visibility of escalated tickets across internal dashboards. </li>
<li>Contribute to the evolution of support workflows and training programs based on insights from live monitoring. </li>
<li>Collaborate with the Complaints team to proactively reach out to customers via phone, when appropriate, to help de-escalate sensitive situations and ensure a satisfactory resolution. </li>
</ul>
Required qualifications:
<ul>
<li>35 years of experience in customer support or quality assurance in a fast-paced environment. </li>
<li>Strong analytical and critical thinking skills; capable of making quick, informed judgments.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>High emotional intelligence and sensitivity when evaluating customer interactions.</li>
<li>Proficiency with Zendesk or similar customer support platforms.</li>
<li>Fluency in English (written and spoken) is essential. </li>
<li>Comfortable working independently while collaborating across departments.</li>
</ul>
Bonus if you have:
<ul>
<li>Prior experience with QA or real-time monitoring in a support environment. </li>
<li>Familiarity with AI filtering tools and escalation workflows. </li>
<li>Background in fintech, crypto, or regulated financial services.</li>
</ul>
What we have to offer you:
<ul>
<li>An amazing work environment in a company that continues to grow, driven by extraordinary and passionate people that keep up innovating and challenging more each day.</li>
<li>An international team, in a cutting edge field, working on the most fascinating projects.</li>
<li>Growth and career opportunities, and the chance to be proactive and creative.</li>
<li>A flexible and enthusiastic work environment that offers you snacks, a lot of coffee and other great benefits.</li>
<li>Open and transparent culture - we get together on a weekly basis to share updates, strategic plans, and engage with each other informally over food and drink.</li>
<li>Interesting events that keep you connected with the team and celebrate our success.</li>
</ul>
Be part of a great company that is changing the financial services. Apply now!
 
If this job isnt exactly what you are looking for, visit our careers page to check out all our exciting opportunities.
 
EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us better.
 remote work

103,144 Telecommunications Full Time Jobs