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<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
JOB SUMMARY:
The Beverage Server will serve both alcoholic and non-alcoholic beverages to guests throughout the property ensuring a positive guest experience. 

ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>
Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.
</li>
<li>
Ensure guest satisfaction in assigned areas and other areas if necessary.
</li>
<li>
Adhere to state liquor laws and TIPS training guidelines.
</li>
<li>
Keep bar and service area clean, sanitary and organized at all times.
</li>
<li>
Adhere to beverage control procedures.
</li>
<li>
Adhere to all regulatory, departmental and company policies and procedures
</li>
<li>
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
</li>
<li>
Promote positive guest and team member relations
</li>
</ul>
 
Qualifications
QUALIFICATIONS:
<ul>
<li>
High school diploma or general education degree (GED) is required as well as certificate in Mixology.
</li>
<li>
Minimum of two (2) years in high volume bartending. T.I.P.S. certification and Sanitation certification is preferred.
</li>
<li>
Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
</li>
<li>
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
</li>
<li>
Must present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional demeanor.
</li>
<li>
Ability to work flexible schedules, including nights, weekends and holidays is required.
</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
</li>
<li>
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
</li>
<li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
</li>
<li>
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
</li>
</ul>

CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>
Credit Check
</li>
<li>
Criminal Background Check
</li>
<li>
Drug Screen 
</li>
</ul>

SERVER - CASINO SERVICE

<h3>Job Description</h3>
Job Description
About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability &amp; Hospitality.
Position Overview: The Front Desk/Pool-Gym Attendant supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and maintaining a safe, clean and welcoming pool &amp; gym environment for residents and their guests. This role ensures compliance with condominium policies, safety regulations and health codes while providing excellent customer service.
Responsibilities include, but are not limited to:

Front Desk:
<ul>
<li>Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members. </li>
<li>Greet and announce visitors in a professional and courteous manner. </li>
<li>Maintain a safe and clean reception area and conference rooms. </li>
<li>Handle inquiries from clients and tenants. </li>
<li>Assist Agents with mailings. </li>
<li>Work on special projects as assigned. </li>
<li>Follow visitor and guest check-in procedures (ID scan, BuildingLink entry, resident confirmation).</li>
<li>Be able to work independently and maintain awareness of all amenity areas.</li>
<li>Communicate clearly with the Supervisor and Management about issues or supplies.</li>
</ul>
 Pool-Gym Attendant:
<ul>
<li>Monitor pool deck and surrounding areas to ensure safety, cleanliness, and order at all times.</li>
<li>Complete all opening and closing tasks for amenities each day.</li>
<li>Set up and maintain pool furniture, umbrellas, and towels daily.</li>
<li>Provide assistance with towel service, shade adjustments, and resident requests.</li>
<li>Regularly check water levels, cleanliness, and report any safety or maintenance concerns to management immediately.</li>
<li>Remove trash and maintain overall tidiness of pool deck &amp; gym.</li>
<li>Monitor pool &amp; gym occupancy and report overcrowding or unsafe behavior.</li>
<li>Assist management and security in enforcing guest policies and responding to incidents or emergencies.</li>
<li>Support in coordinating resident poolside events or activities as directed.</li>
<li>Maintain cleanliness and organization of gym areas, including wiping down equipment and re-racking weights. </li>
<li>Maintain adequate towel supply at the pool and spa by regularly washing, replenishing, and organizing during each shift.</li>
</ul>
Qualifications:
<ul>
<li>Administrative experience</li>
<li>Customer Service </li>
<li>Effective written and verbal skills.</li>
<li>Candidate must have prior Front Desk Experience.</li>
<li>Microsoft Office experience</li>
<li>Strong communication and customer service skills</li>
<li>Organizational abilities</li>
<li>Data entry skills</li>
<li>Prior experience in hospitality, customer service, or pool/beach attendant role preferred.</li>
<li>Ability to remain alert and observant in a busy environment.</li>
<li>Basic knowledge of pool safety and sanitation standards; CPR/First Aid certification a plus.</li>
<li>Bilingual (English/Spanish) preferred</li>
</ul>
Requirements:
<ul>
<li>HS Diploma is required</li>
<li>Proficient with Microsoft MS programs; Word, Outlook, and Excel</li>
<li>Strong verbal communication skills</li>
<li>Must have strong time management skills and be able to work well in a fast-paced environment.</li>
<li>Must be able to lift to 50 lbs.</li>
</ul>
Working Conditions:
<ul>
<li>Subject to sun exposure and weather conditions.</li>
<li>Physical activity including standing, walking, lifting, and carrying up to 30-50 lbs.</li>
<li>Frequent interaction with residents, guests, and vendors.</li>
</ul>
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
 Wednesday thru Sunday 10am - 6:30pm

Front Desk / Pool-gym Attendant

<h3>Job Description</h3>
Job DescriptionSalary: $24-27/hour 
MUST HAVE DENTAL FRONT DESK EXPERIENCE and MUST WORK SATURDAY AND SUNDAY!
Harbour Dental Care is a locally owned PRIVATE practice with 9 locations that EMPOWERS CONFIDENCE by removing barriers to provide PREMIERE EXPERIENCES! 
 
Core Values: People are the Purpose, Passion for Growth, EvaluateExpectations
We strive to:
<ul>
<li>Help guide our patients to achieve the highest level of health possible</li>
<li>Treat the patients needs with the utmost level of care, skill and comfort</li>
<li>Change, grow and evolve with our profession and society</li>
<li>Maintain a safe and healthy environment for our patients and ourselves</li>
<li>Openly and honestly share our ideas, opinions and feelings so we can be sure to keep the channels of communication open, and to maintain office harmony and teamwork</li>
</ul>
 
Qualifications:
<ul>
<li>Relevant dental experience working with patient scheduling, patient care and insurance</li>
<li>Experienced in dental terminology and confident with current dental billing and coding guidelines</li>
<li>Excellent verbal and written communication skills</li>
<li>Self-starter with ability to accept direction, yet work independently</li>
<li>Understanding and scheduling appointments utilizing ideal scheduling for the practice - be the perfect day scheduling champion</li>
</ul>
 
Experience preferred but interested in eager candidates that are growth oriented and WANT to learn more -
<ul>
<li>2+ years of experience</li>
<li>Denticon experience helpful</li>
</ul>
 
We take care of our team!
<ul>
<li>Holiday pay </li>
</ul>
<ul>
<li>Dental benefits for employee and family</li>
<li>Medical Benefits</li>
<li>Vision Benefits</li>
<li>PTO</li>
<li>401K</li>
<li>Opportunities for growth</li>
</ul>

Weekend Front Desk Administrator

<h3>Job Description</h3>
Job DescriptionWe are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you! Compensation:
$16 - $17 hourly
Responsibilities:
<ul>
<li>Process payments, generate invoices, and reconcile transactions at the end of each shift.</li>
<li>Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.</li>
<li>Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.</li>
<li>Assist with reservations via phone, email, or in person, including group bookings.</li>
<li>Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.</li>
</ul>
Qualifications:
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).</li>
<li>Hospitality experience preferred but not required—applicants at all experience levels are welcome.</li>
<li>Physical ability to stand, walk, and lift up to 25 pounds as needed.</li>
<li>Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint</li>
</ul>
About Company 
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Hotel Night Auditor

<h3>Job Description</h3>
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$14 hourly
Responsibilities:
<ul>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests </li>
<li>Handle customer complaints as necessary</li>
<li>Connect with the housekeeping department to ensure guest accommodations are ready</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information</li>
</ul>
Qualifications:
<ul>
<li>Comfortable taking telephone calls and mitigating stressful situations</li>
<li>Working knowledge of Microsoft Office and reservation management systems</li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>1+ year of hotel industry experience or related job preferred </li>
<li>High school graduate, GED recipient, or equivalent </li>
</ul>
About Company 
Fairfield Inn Tallahassee North is a structured and organized establishment that takes pride in the service we provide to our guests. We strive to ensure that every guest is happy, all the while maintaining a healthy work environment. The care for our guests unifies the staff and gives purpose to every staff member. We focus on celebrating our successes and improving the operational process with feedback from our guests.
We treat one another with respect, offer abundant communication, and work as a team to accomplish our most important goal: heightened Guest Satisfaction and efficient operations. Management is always available to assist the staff in professional pursuits or personal endeavors by providing resources and helping to accomplish goals.

Hotel Front Desk Receptionist - Part-Time

<h3>Job Description</h3>
Job Description
Part-Time Clinic Assistant - Ensure Smooth Patient Transitions at SIMEDHealth! ***The schedule for this position is Monday-Wednesday 9-3PM, and Saturday-Sunday 8:45AM-2PM***
SIMEDHealth in Gainesville, FL, is seeking a highly organized and detail-oriented Part-Time Clinic Assistant to join our First Care clinic. You'll be the warm and welcoming face and central point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience from arrival to departure.
As the heart of our clinic's front office, you'll manage patient flow, ensuring seamless transitions throughout their visit. Your attention to detail in data entry, insurance verification, and payment collection will be essential to our efficient operations. This is a fantastic opportunity to be the first and last impression for our valued patients.
Your Responsibilities Will Include:
<ul>
<li>Warmly greeting and efficiently checking in patients.</li>
<li>Accurately managing patient check-out processes.</li>
<li>Skillfully scheduling patient appointments.</li>
<li>Precisely scanning medical records and handling medical record requests.</li>
<li>Demonstrating exceptional organization and attention to detail in all tasks.</li>
<li>Expertly compiling, processing, and understanding necessary patient forms (consent for treatment, etc.).</li>
<li>Responding to patient inquiries with professionalism and empathy.</li>
<li>Efficiently processing incoming and outgoing referrals and obtaining necessary authorizations.</li>
<li>Professionally answering and directing phone calls.</li>
</ul>
What We're Looking For:
<ul>
<li>High School diploma or equivalent (Required).</li>
<li>Strong computer skills, including proficiency in Microsoft Word and Outlook (Required).</li>
<li>Experience using electronic medical records.</li>
<li>A genuine commitment to providing outstanding customer service.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>The ability to thrive in a fast-paced, energetic environment.</li>
</ul>
If you are a friendly, organized, and detail-oriented individual looking to make a real difference in patient care, we encourage you to apply!
SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.
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Front Desk Receptionist-Part Time

<h3>Job Description</h3>
Job Description
 
What Makes a McKibbon Hotel Night Auditor?&nbsp;
The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.&nbsp;
A Day in the Life:&nbsp;
<ul>
<li>Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.&nbsp;</li>
<li>You will maintain positive guest relations at all times.&nbsp;</li>
<li>Resolve guest complaints and ensure guest satisfaction.&nbsp;</li>
<li>Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.&nbsp;</li>
<li>Process all guest check-ins and verify registration information with the guest.&nbsp;</li>
<li>Restock, organize and process purchases from the lobby guest store.</li>
<li>Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.</li>
<li>Night auditor will accept and record wake-up call requests.&nbsp;</li>
<li>Communicate pertinent guest information to designated departments/personnel.&nbsp;</li>
<li>Document and communicate shift updates for following shift team members and managers.</li>
<li>Resolve discrepancies on the room status report with housekeeping.&nbsp;</li>
<li>You will train with and learn Food and Beverage operations to fill in as needed.&nbsp;</li>
<li>Keep front desk and other area workstations clean, tidy and organized</li>
<li>Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.</li>
<li>Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.</li>
</ul>
 
Job Requirements:&nbsp;
<ul>
<li>Previous experience working as a front desk agent or in a similar role.</li>
<li>A high school diploma or equivalent vocational training certificate.</li>
<li>Experience working at a hotel establishment (highly desired).&nbsp;</li>
<li>Proficiency with computers.</li>
<li>Basic math skills.</li>
<li>Ability to provide excellent customer service and maintain consistent professional demeanor.</li>
<li>Able to work independently during an overnight shift with no supervision.</li>
<li>The ability to input and access information in the property management system and/or points-of-sale system.&nbsp;</li>
<li>Great verbal and written communication skills.</li>
<li>Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li>
</ul>
 
 
Perks &amp; Benefits Beyond the Basics:&nbsp;
 
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:&nbsp;
Full Time Associates:&nbsp;&nbsp;
<ul>
<li>Comprehensive benefits package including medical, dental, and vision &nbsp;</li>
<li>Life insurance&nbsp;</li>
<li>Pet Insurance</li>
<li>Short and long-term disability&nbsp;</li>
<li>Paid time off and holidays&nbsp;</li>
<li>Tuition assistance&nbsp;</li>
</ul>
Financial &amp; Occupational Wellness: All Associates&nbsp;
<ul>
<li>Competitive Compensation with incentives&nbsp;(incentives vary by position)</li>
<li>401K Savings Plan with 50% matching funds </li>
<li>Associate referral program&nbsp;</li>
<li>Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li>
</ul>
 
Personal Wellness:&nbsp;All Associates
<ul>
<li>Fundraising matching funds program&nbsp;</li>
<li>Team volunteer opportunities&nbsp;</li>
<li>24/7 chaplain services&nbsp;</li>
<li>Exclusive hotel rate discounts&nbsp;</li>
</ul>
 
Any state specific holiday, vacation or benefit requirements will apply

<h3>Job Description</h3>
Job Description
About the Role:
We are currently seeking an enthusiastic candidate with positive energy and excitement to join our team here in paradise! This is a full-time position at The Deck 560. The ideal candidate must have open availability and weekend availability. Benefits include Medical/Dental/Vision insurance, generous PTO, free shift meals, and more.
As a Host(ess) at the Hilton Marco Island Beach Resort &amp; Spa, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly welcome guests, manage reservations, and ensure a smooth flow of seating in our restaurant. You will play a crucial role in creating a positive atmosphere, addressing guest inquiries, and providing information about menu offerings and specials. Additionally, you will collaborate with the restaurant team to maintain a clean and organized environment, ensuring that all guests feel valued and attended to. Ultimately, your efforts will contribute to the overall guest satisfaction and the reputation of our resort as a premier dining destination.
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous experience in a customer service role, preferably in the hospitality industry.</li>
<li>Strong communication and interpersonal skills.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in a host(ess) position or similar role in a restaurant setting.</li>
<li>Familiarity with reservation management systems.</li>
<li>Bilingual abilities are a plus.</li>
</ul>
Responsibilities:
<ul>
<li>Greet and welcome guests as they arrive at the restaurant, ensuring a friendly and inviting atmosphere.</li>
<li>Manage reservations and seating arrangements, optimizing table turnover while maintaining guest comfort.</li>
<li>Provide guests with information about menu items, specials, and restaurant policies.</li>
<li>Coordinate with servers and kitchen staff to ensure timely service and address any guest needs.</li>
<li>Maintain cleanliness and organization of the host stand and dining area, ensuring a pleasant environment for guests.</li>
</ul>
Skills:
The required skills of strong communication and interpersonal abilities will be utilized daily as you interact with guests, ensuring they feel welcomed and valued. Your customer service experience will help you handle inquiries and resolve any issues that may arise, contributing to a seamless dining experience. Familiarity with reservation management will aid in efficiently managing guest flow and optimizing seating arrangements. Preferred skills, such as bilingual abilities, will enhance your ability to connect with a diverse clientele, making their experience even more enjoyable. Overall, your skills will be essential in fostering a positive atmosphere and maintaining the high standards of service expected at our resort.

Host(ess)

<h3>Job Description</h3>
Job DescriptionResponsibilities: 
<ul>
<li>Oversee and ensure smooth day-to-day operations of the Anatomy Sanctuary during primetime hours, under the supervision of AGM / GM</li>
<li>Build and maintain member rapport in the Sanctuary throughout service and upholding the Anatomy way</li>
<li>Remain calm, composed and in control even in unusual situations. Do not shy away from hard conversations and handle conflict resolution with ease</li>
<li>Handle member concerns and supervise all member behavior in steam, infrared sauna, cold plunge and hot plunge; Making sure a high standard is maintained</li>
<li>Communicate all needs / issues in the sanctuary to GM / AGM in a timely manner</li>
<li>Monitor cleanliness and operation of the space for members by removing empty water bottles, ensuring the floor is clean of towels and debris, plunges are clean etc.</li>
<li>Assist the detail TEAM to ensure the locker room standard is maintained; checking of towel supply, assisting with locker openings, and maintaining smooth operational excellence during prime time hours</li>
</ul>
 Qualifications: 
<ul>
<li>Bi-lingual Spanish &amp; English speaking preferred</li>
<li>The ideal Sanctuary Lead candidate will have an outgoing personality and can-do attitude</li>
<li>Excellent communication and member relations skills</li>
<li>Minimum two years in a luxury service related industry. Health Club / Fitness background preferred</li>
</ul>

Club Concierge Coconut Grove

<h3>Job Description</h3>
Job Description
THIS POSITION IS A PART TIME SEASONAL/TEMPORARY ROLE
 
POSITION TITLE: Guest Services Associate (PT)

REPORTS TO: Guest Services Manager 

SUPERVISES: N/A

EXEMPT OR NON-EXEMPT: Non-Exempt

LOCATION: Onsite

PERCENTAGE OF FULL TIME EMPLOYMENT: Part Time
PRIMARY RESPONSIBILITY: 
Responsible for generating new business revenue through sales of tickets, programs, tours and annual passes. The preferred candidate is a competitive, fun and experienced sales professional who possesses the ability to maintain a professional attitude and maximizes opportunities to increase sales revenue while providing a superior guest experience.

ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Welcome guests into the aquarium while processing admission and advanced sales, while providing additional information requested by the guest.</li>
<li>Provide directional support for guest looking to purchase tickets.</li>
<li>Assist guest with planning of their visit, including providing information on tours and experiences.</li>
<li>Provide support with guest queue lines. </li>
<li>Meet or exceed established daily, weekly, monthly and annual sales goals with a primary focus on upselling programs, tours, and memberships.</li>
<li>An understanding of all programs available to the guest. </li>
<li>Ask open ended questions to have the guest expand on their goals and objectives in visiting CMA.</li>
<li>Use active listening to understand what the guest wants and needs.</li>
<li>Make suitable product recommendations to meet guest needs and business objectives to upsell programs.</li>
<li>Involve verbal and non-verbal communication to create an exceptional guest and staff experience.</li>
<li>Knowledge of different membership levels, donations, pavers and plaques.</li>
<li>Knowledge of CMA’s website with the ability to navigate and guide callers to various sections based on their desired needs.</li>
<li>Provide a superior level of customer service to all guests.</li>
<li>Check in groups, members and advanced sales groups. </li>
<li>Follow company and department policies and procedures.</li>
<li>Participate in trainings as required.</li>
<li>Provide support when needed by working in all Guest Service positions.</li>
<li>Other duties as assigned. </li>
</ul>
EDUCATION/EXPERIENCE REQUIREMENTS: 
<ul>
<li>High School Diploma, or GED</li>
<li>Cash handling experience required.</li>
<li>Computer experience or an ability to learn computer programs.</li>
<li>Experience with various POS software, printers and validators. Experience with KMIT software a plus.</li>
<li>Possess a team-oriented mindset</li>
<li>Demonstrated track record of customer service and communication skills. </li>
<li>Proven track record of handling inbound calls, and assisting guest with general information and advanced sales.</li>
<li>Must be organized, flexible and able to deal with various personalities.</li>
<li>Demonstrated ability to perceive and react to the needs of others.</li>
<li>Ability to multi-task in high pressure situations</li>
<li>Proven experience in interacting with guests and performing computer sales functions at the same time.</li>
<li>Experience in handling high volumes of customer interaction while communicating in a professional manner.</li>
<li>Ability to work days, nights, weekends and holidays as needed. </li>
</ul>
PHYSICAL REQUIREMENTS: 
<ul>
<li>Able to sit or stand for long periods - frequently </li>
<li>Capable of lifting arms over the head - occasionally</li>
<li>Capable of bending at the waist or knees - often</li>
<li>Ability to reach arms straight out, up and down - occasionally</li>
<li>Able to work in extreme environments: heat, rain, wind, humidity, air conditioning - frequently</li>
</ul>
Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required. 
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.
Company is an equal opportunity employer, and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Clearwater Marine Aquarium participates in E-Verify, please view the Notice of E-Verify Participation and the Notice of Right to Work.

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