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<h3>Job Description</h3>
Job Description
Overview
SEMINOLE CASINO HOTEL IMMOKALEE
Hiring smiling faces and happy personalities! Only a 30-minute drive from Daniels &amp; SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops! 
*All employees eat free on shift in our dining room!
*Weekly pay, bonus eligibility, and the best benefit package in SWFL!
*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!
Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making “More in Paradise” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture! “Feel the Vibe” is one of our core values; does your current job offer all this and more?! With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
JOB RESPONSIBILITIES
<ul>
<li>Abide by all Company policies outlined in the Employee Handbook and comply with all Company, Local, State, Federal and Tribal regulations relating to Health, Safety, and Operations.</li>
<li>Successfully participate in and complete all training sessions, safety classes, pre-shift meetings, and/or certifications related to the position.</li>
<li>Services guest rooms using cleaning agents and equipment to ensure adherence to department policies.</li>
<li>Removes, inventories and replaces soiled linens and prepares rooms for guest arrivals.</li>
<li>Organizes and/or replenishes guest room amenities.</li>
<li>Maintains a clean and orderly cart with adequate supplies.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Promote positive public/team member relations at all times.</li>
<li>Maintain a clean, safe, hazard-free work environment within area of responsibility</li>
<li>Performs all other duties as assigned. </li>
</ul>
 
Qualifications
WORK ENVIRONMENT
<ul>
<li>While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.</li>
<li>Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.</li>
<li>Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.</li>
<li>Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.</li>
<li>Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.</li>
<li>Will regularly be exposed to tobacco and other second hand smoke.</li>
<li>May occasionally use de-escalation techniques to resolve customer conflict.</li>
<li>Will be required to assist in customer evacuation in case of emergency.</li>
</ul>
CLOSING
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen</li>
</ul>
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

ATTENDANT II - ROOM - PT

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
<ul>
<li>Opening doors, where applicable </li>
<li>Welcoming and thanking guests</li>
<li>Answering questions - accurately and politely </li>
<li>Maintaining a clean and organized waiting area</li>
<li>Answering the phone</li>
<li>Directing guests to areas &amp; restrooms</li>
<li>Providing security for co-workers, guests and celebrities </li>
<li>Assisting servers, bussers and managers</li>
<li>Performing opening, closing &amp; side duties – cleaning glass, polishing brass, sweeping &amp; vacuuming the floor, wiping menus, restroom maintenance, etc. </li>
<li>Assuring the complete satisfaction of each and every guest</li>
<li>Creating memorable experiences</li>
<li>Entertaining guests to create “Raving fans”</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>High School diploma or GED</li>
</ul>
SKILLS
<ul>
<li>Remaining calm in a hectic, fast-paced</li>
<li>Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.</li>
<li>Displaying a positive and outwardly friendly attitude toward guests and co-workers.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time</li>
<li>Ability to sit for extended periods of time</li>
<li>Ability to make repeating movements of the arms, hands, and wrists</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds</li>
<li>Ability to turn or twist body parts in a circular motion </li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment </li>
<li>Ability to travel via auto or airplane for long periods of time</li>
</ul>
ADDITIONAL REQUIREMENTS
<ul>
<li>Maintaining a well-groomed appearance (“having a plan”).</li>
<li>Following all uniform guidelines </li>
<li>Practicing all general safety &amp; sanitation standards</li>
<li>Recycling products, where possible</li>
<li>Maintaining HRC’s 5 core Values and Mission Statement </li>
<li>This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description </li>
</ul>

HOST

<h3>Job Description</h3>
Job Description
The Recreation Attendant is responsible for assisting with the planning and delivering of public recreation activities for guests of the hotel/resort.
QUALIFICATIONS:
<ul>
<li>High school diploma or equivalent is preferred. </li>
<li>There's no specific educational background for the job as you can learn about it while working.</li>
<li>Experience in administering first aid is preferred.</li>
<li>Must have excellent oral communication and interpersonal skills</li>
<li>Must have excellent medical and physical fitness</li>
<li>Must have pleasant personality and cheerful disposition</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Conduct orientation class to acquaint guests in the use of recreational sporting facilities along with safety and relevant procedures.</li>
<li>Enforce establishment rules and regulations to maintain discipline in the use of its recreational facilities and ensure safety.</li>
<li>Greet guest arrivals who are participants to planned recreational and sporting activities, introducing them to other participants and explaining facility rules.</li>
<li>Conducts activities in support of program planning to meet community needs. </li>
<li>Incorporates marketed initiatives to satisfy audiences throughout activities and/or events. </li>
<li>Organizes volunteer program selection, onboarding, and support activities. </li>
<li>Maintains safety regulations in accordance with recreational standards.</li>
<li>Assist the hotel or resort staff in managing the daily operations of recreational facilities.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Henderson Beach Resort - Recreation Attendant-Water

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
The Room Attendant is responsible for ensuring clean rooms in our property's hotel tower.

Essential duties include, but are not limited to:
<ul>
<li>Services guest rooms using cleaning agents and equipment to ensure adherence to department policies</li>
<li>Removes inventories and replaces soiled linens and prepares rooms for guest arrivals</li>
<li>Organizes and/or replenishes guest room amenities</li>
<li>Maintains a clean and orderly cart with adequate supplies</li>
<li>Maintains a clean, safe, hazard-free work environment within areas of responsibility</li>
<li>Promotes positive guest relations at all times</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or GED required</li>
<li>Previous hotel cleaning experience is preferred</li>
<li>Basic computer experience is preferred</li>
<li>Must possess basic mathematical skills: ability to add, subtract, multiply, and divide</li>
<li>Must be attentive to detail</li>
<li>Must be able to communicate effectively with guests in English</li>
<li>Bilingual language abilities preferred</li>
<li>Must have the ability to work weekends</li>
</ul>

Work Environment:
<ul>
<li>Duties and responsibilities are typically performed in the Hotel Rooms. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>Employee will be frequently required to stoop, kneel, or crouch. Required to push cleaning cart and operate vacuums.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#gotoworkhappy

ATTENDANT II - ROOM

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Springhill Suites West Palm Beach - Front Desk Agent

<h3>Job Description</h3>
Job Description
Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties and to accommodate guests during their stay in an attentive, courteous, and efficient manner.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required and/or experience in a hotel or a related field preferred.</li>
<li>Must have a valid driver's license for the applicable state.</li>
<li>Must have an acceptable MVR (Motor Vehicle Driving record)</li>
<li>Minimum of one year driving experience</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and employees in a friendly, service oriented manner.</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)</li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greet guests in a pleasant manner.</li>
<li>Load and unload luggage carts.</li>
<li>Escort guests to rooms.</li>
<li>Check/store luggage for arrivals and departures with luggage tags.</li>
<li>Deliver messages to meeting rooms.</li>
<li>Deliver flowers and packages to guest rooms.</li>
<li>Complete room changes.</li>
<li>Maintain current listing of local and area attractions, special events and activities.</li>
<li>Maintain list of local transportation guides, churches, sports arenas, etc.</li>
<li>Assist housekeeping department with guest requests.</li>
<li>Ensure lobby reader board is correct.</li>
<li>Provide information, maps and directions as required.</li>
<li>Open doors.</li>
<li>Answer phones to assist guest service agents.</li>
<li>Conduct house count by computer.</li>
<li>Show guest rooms and suites as needed and emphasize company amenities.</li>
<li>Other duties as required.</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets</li>
<li>Drive safely on behalf of the company for business reasons</li>
<li>Maintain a high level of trust and responsibility</li>
<li>Represent the company with certain level of reputation and good character as well as exercise sound judgement</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Henderson Beach Resort - Bell Attendant

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor!
Position: Night Auditor
About Us:
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team!
Key Responsibilities:
<ul>
<li>Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries.</li>
<li>Night Audit: Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing.</li>
<li>Security: Conduct security walks to ensure guest and property safety.</li>
<li>Reporting: Prepare daily reports and the Daily Flash Report for management insights.</li>
<li>Collaboration: Work with other departments for smooth operations and exceptional service.</li>
</ul>
What Were Looking For:
<ul>
<li>Experience: 1 year in a hotel or related field. Supervisory experience is a plus.</li>
<li>Education: High School diploma or equivalent required; college coursework beneficial.</li>
<li>Skills: Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence.</li>
<li>Attributes: Friendly, service-oriented, with excellent communication and detail-oriented.</li>
</ul>
Why Join Us?
<ul>
<li>Growth Opportunities: Career advancement potential.</li>
<li>Supportive Environment: Collaborative and respectful team.</li>
</ul>
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Courtyard Naples is located in the center of all the action and just a few minutes from the beach! Whether traveling to Naples for business or leisure, travelers will love our hotel's downtown location, which puts the best of the area right at their doorstep. Guests can settle in to one of our spacious guest rooms or suites, each featuring a full-size desk, complimentary high-speed Internet, plug-in technology, a flat-screen TV and in-room coffee service. We offer healthy choices and a variety of breakfast and dinner options, delicious cocktails and Starbucks beverages at The Bistro, conveniently located within the hotel. For added relaxation guests can soak up some Florida sun around our refreshing outdoor pool or work off the day's stress in our well-equipped fitness center. Large groups and youth sports teams are perfectly accommodated at our Naples hotel.
 Application deadline for Colorado positions:

Courtyard Naples - Night Auditor

<h3>Job Description</h3>
Job Description
This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. The Operations Manager OEM may function to support a number of areas at the property including: Housekeeping, Engineering/Maintenance, F&amp;B, PBX, Bell staff, Front Office, and Banquets.
QUALIFICATIONS:
<ul>
<li>At least 3 years progressive experience in a Rooms or F&amp;B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&amp;B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&amp;B department at a Hotel.</li>
<li>Previous supervisory experience required.</li>
<li>Must be proficient in Windows Operating Systems</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must be able to convey information and ideas clearly.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitalitys dress code and wearing a nametag when working (per brand standards)</li>
<li>Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR &amp; First Aid.</li>
<li>As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge &amp; Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.</li>
<li>Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.</li>
<li>As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.</li>
<li>Participate in required M.O.D. coverage as scheduled.</li>
<li>Ensure that training in service standards is taking place in each department using the steps to effective training.</li>
<li>As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy</li>
<li>Participate in weekly meetings with Front Desk to address oversell settings and react accordingly</li>
<li>Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.</li>
<li>Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.</li>
<li>Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.</li>
<li>Be familiar with S.O.P.s in all Operations departments.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.</li>
<li>Complete required corporate training modules, and become certified to train those as required.</li>
<li>Generally a promotional opportunity will require relocation to another property.</li>
<li>Be in the public areas during peak times, greeting guests and offering assistance as needed.</li>
<li>Maintain procedures for handling of the hotel safe specifically with regard to security</li>
<li>Attend all scheduled meetings that take place on the property when you are scheduled. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Located less than 5 minutes drive from Palm Beach International Airport, this hotel offers airport shuttle services. Features include and an outdoor swimming pool and free Wi-Fi. A flat-screen cable TV and a seating area are found in the rooms at the Embassy Suites by Hilton West Palm Beach Central. Rooms are also equipped with a microwave and a small refrigerator. A fitness center is available to the guests of Embassy Suites by Hilton West Palm Beach Central. A business center and a hot tub are also on site. A cooked-to-order breakfast is available daily. The on-site restaurant, Atrium, serves American cuisine for lunch and dinner. West Palm Beach city center is less than 10 minutes drive from the hotel. The Coral Sky Amphitheater, an open-air venue, is 8 miles away.
 Application deadline for Colorado positions:

Embassy Suites West Palm Beach - Operations Manager OEM

<h3>Job Description</h3>
Job Description
The Recreation Attendant is responsible for assisting with the planning and delivering of public recreation activities for guests of the hotel/resort.
QUALIFICATIONS:
<ul>
<li>High school diploma or equivalent is preferred. </li>
<li>There's no specific educational background for the job as you can learn about it while working.</li>
<li>Experience in administering first aid is preferred.</li>
<li>Must have excellent oral communication and interpersonal skills</li>
<li>Must have excellent medical and physical fitness</li>
<li>Must have pleasant personality and cheerful disposition</li>
</ul>
JOB RESPONSIBILITIES:
<ul>
<li>Conduct orientation class to acquaint guests in the use of recreational sporting facilities along with safety and relevant procedures.</li>
<li>Enforce establishment rules and regulations to maintain discipline in the use of its recreational facilities and ensure safety.</li>
<li>Greet guest arrivals who are participants to planned recreational and sporting activities, introducing them to other participants and explaining facility rules.</li>
<li>Conducts activities in support of program planning to meet community needs. </li>
<li>Incorporates marketed initiatives to satisfy audiences throughout activities and/or events. </li>
<li>Organizes volunteer program selection, onboarding, and support activities. </li>
<li>Maintains safety regulations in accordance with recreational standards.</li>
<li>Assist the hotel or resort staff in managing the daily operations of recreational facilities.</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Island Resort Fort Walton Beach - Recreation Attendant-Experience

<h3>Job Description</h3>
Job Description
Join Our Team as a Front Desk Agent! 
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 
KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. </li>
<li>Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. </li>
<li>Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. </li>
<li>Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. </li>
<li>Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed. </li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>High school diploma or equivalent; experience in a hotel or related field preferred. </li>
<li>Familiarity with hotel management software and Microsoft Office suite. </li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Our DoubleTree by Hilton at the Entrance to Universal Orlando, offers modern guest rooms and comforting amenities. Guests can enjoy our signature chocolate chip cookie, and know that this welcoming gift is only a taste of the warm, personal service they will experience. Just steps from Universal Orlando Resort, our hotel is within walking distance of Universal Studios Florida, Universals Islands of Adventure, Universals Volcano Bay Water Theme Park and Universal CityWalk. We are also a short distance from all of Orlando's popular attractions, like The Mall at Millenia, Premium Outlets Orlando, SeaWorld Orlando, Walt Disney World Resorts, Camping World Stadium, Amway Center, home of the Orlando Magic, and Exploria Stadium, home of the Orlando City and Orlando Pride soccer teams. Our full-service hotel features several dining options on property, including a full-service Starbucks and our Sunshine Caf, offering a full breakfast buffet and made to order omelets. From tasty burgers to pizza made with fresh dough, Pizza, Burgers and More satisfies our guests all-day cravings. And in the evening, they can enjoy a delicious dinner and drinks at our American Grill and Bar, serving American cuisine. We also offer a 24-hour fitness center, a junior Olympic sized pool, kids splash area, and an oversized whirlpool tub. Our property can host large meetings with 63,000 sq. ft. of flexible meeting space, including 19,624 sq. ft. of exhibit space.
 Application deadline for Colorado positions:

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