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<h3>Job Description</h3>
Job DescriptionWho We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: 
<ul>
<li>Exhibit a positive and upbeat attitude.</li>
<li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li>
<li>Pride yourself on your work while being punctual, reliable, and dependable.</li>
<li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li>
<li>Act with integrity and show respect to everyone around you.</li>
<li>Exhibit strong communication skills and have an ability to listen and empathize.</li>
<li>Inspire and motivate others to achieve their goals.</li>
<li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li>
</ul>
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience! Daily responsibilities for the Front Desk Associate also include: 
<ul>
<li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li>
</ul>
More reasons to join Planet Fitness! 
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Vacation/Sick Time/Holiday Pay</li>
<li>Free Black Card Membership</li>
<li>401(K) and Roth Retirement Savings Plan</li>
<li>Employee perks and discounts</li>
<li>Engaging team-building competitions and social events</li>
</ul>
About Your Qualifications: 
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age or older</li>
<li>Ability to pass a background check</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency</li>
</ul>

Front Desk Associate Overnight

<h3>Job Description</h3>
Job DescriptionWho We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! We are looking to fill this position with a schedule of Saturday and Sunday from 3PM-9PM. Who You Are: All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: 
<ul>
<li>Exhibit a positive and upbeat attitude.</li>
<li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li>
<li>Pride yourself on your work while being punctual, reliable, and dependable.</li>
<li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li>
<li>Act with integrity and show respect to everyone around you.</li>
<li>Exhibit strong communication skills and have an ability to listen and empathize.</li>
<li>Inspire and motivate others to achieve their goals.</li>
<li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li>
</ul>
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience! Daily responsibilities for the Front Desk Associate also include: 
<ul>
<li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li>
</ul>
More reasons to join Planet Fitness! 
<ul>
<li>Free Black Card Membership</li>
<li>401(K) and Roth Retirement Savings Plan</li>
<li>Employee perks and discounts</li>
<li>Engaging team-building competitions and social events</li>
</ul>
About Your Qualifications: 
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency</li>
</ul>

Front Desk Associate Part Time Weekend PM

<h3>Job Description</h3>
Job DescriptionWho We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: 
<ul>
<li>Exhibit a positive and upbeat attitude.</li>
<li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li>
<li>Pride yourself on your work while being punctual, reliable, and dependable.</li>
<li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li>
<li>Act with integrity and show respect to everyone around you.</li>
<li>Exhibit strong communication skills and have an ability to listen and empathize.</li>
<li>Inspire and motivate others to achieve their goals.</li>
<li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li>
</ul>
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience! Daily responsibilities for the Front Desk Associate also include: 
<ul>
<li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li>
</ul>
More reasons to join Planet Fitness! 
<ul>
<li>Free Black Card Membership</li>
<li>401(K) and Roth Retirement Savings Plan</li>
<li>Employee perks and discounts</li>
<li>Engaging team-building competitions and social events</li>
</ul>
About Your Qualifications: 
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age or older</li>
<li>Ability to pass a background check</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency</li>
</ul>

Front Desk Associate Weekend

<h3>Job Description</h3>
Job Description Benefits/Perks 
<ul>
<li>Continuing education through company-sanctioned events.</li>
<li>Free membership in a state-of-the-art facility.</li>
<li>Flexible Management</li>
</ul>
Company Overview 
<ul>
<li>Motivate and inspire all to be their best and achieve their goals through training with world-class coaches.</li>
<li>The culture of D1 separates us as we are all driven to help those around us.</li>
<li>D1 is passionate about impacting and changing lives.</li>
</ul>
Job Summary The front desk position is very important as it is the first and last employee to engage with our customers &amp; members every time they visit. This role is designed to provide a welcoming introduction to each person who walks into the D1 facility. As a front-desk associate you will answer customer service related questions, keep track of who is coming in and out of the facility, and assist with the operations of the business. For this role you must be a reliable individual who shows up on-time each day you are expected to be at work. You must be willing to support other members of the team and must have a great work ethic. You must be a high energy individual who does not have emotional ups and down. You must be able to tune out whatever is happening outside of work so that your energy at work remains consistent. You must be willing to greet people by name every day and must show your excitement to see our members. We want each person who walks into the D1 facility to not see us as a gym but instead as a fun family full of people who are excited to be there. You must have the ability to connect with members and hold authentic conversations while keeping it professional. You must be clear and concise in your conversations with the ability to tell someone that you can no longer talk because you have other work to complete. You must have the ability to multi-task and also manage your schedule to accomplish all of your daily objectives. You will interact with a high volume of people each day and each of them needs to receive the same level of service. This role is vital to the success of our company and is a stepping stone into other positions within our organization. Members should walk into the facility excited to see you and have you greet them by name. Bathrooms should always be ready for use, ancillary items should be ready to be sold, and cleaning supplies should be ready for use. As a front-desk associate you should be willing to support other members of the team on miscellaneous tasks but 85%+ of your time should be spent at or near the front-desk. Responsibilities 
<ul>
<li>Complete Opening Checklist when opening the facility</li>
<li>Complete Closing Checklist when closing the facility</li>
<li>Answer all customer support questions for current and new members Answer phone calls and take messages for Recruiters and Management Check</li>
<li>Clients into workouts and ensure attendance is 100% correct Ensure bathrooms are stocked with all necessary supplies</li>
<li>Ensure facility cleaning supplies are stocked and ready for use</li>
<li>Keep fridge and shelves fully stocked of food and drink</li>
<li>Keep gear displays stocked and neat</li>
<li>Keep track of all cleaning and retail inventory</li>
<li>Process all ancillary purchases in MINDBODY</li>
<li>Complete daily social media tasks</li>
</ul>
Qualifications 
<ul>
<li>Must be a high-energy individual</li>
<li>Must have an outgoing personality that wants to be social</li>
<li>Must have 3 credible references</li>
</ul>

Front Desk Associate

<h3>Job Description</h3>
Job DescriptionThe Member Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities 
<ul>
<li>Greet members, prospective members, and guests, providing exceptional customer service.</li>
<li>Handle all front desk related activities including, but not limited to: 
<ul>
<li>Answering phones in a friendly manner and assisting callers with a variety of questions.</li>
</ul>
</li>
<li>
<ul>
<li>Checking members into the system.</li>
</ul>
</li>
<li>
<ul>
<li>Providing prospective members tours of the facility.</li>
</ul>
</li>
<li>
<ul>
<li>Signing-up new members.</li>
</ul>
</li>
<li>Keep the gym and all equipment extremely clean and in good working order</li>
<li>Facilitate needed updates to members accounts.</li>
<li>Respond to member questions and concerns in a timely and professional manner</li>
<li>Potential for advancement to Assistant Manager or Manager as opportunity arises.</li>
</ul>
 Qualifications/Requirements 
<ul>
<li>Upbeat and positive attitude!</li>
<li>Customer service background preferred.</li>
<li>A passion for fitness and health.</li>
<li>Punctuality and reliability is a must.</li>
<li>Basic computer proficiency.</li>
<li>Outstanding customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.</li>
<li>Strong listener with the ability to empathize and problem solve.</li>
<li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li>
<li>High School diploma / GED equivalent required.</li>
<li>Must be 18 years of age or older.</li>
</ul>
 Physical Demands 
<ul>
<li>Continual standing and walking during shift.</li>
<li>Continual talking in person or on the phone during shift.</li>
<li>Must be able to occasionally lift up to 50 lbs.</li>
</ul>

Weekend Front Desk Staff Member

<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

AGENT I - FRONT DESK

<h3>Job Description</h3>
Job DescriptionWho We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! We are looking to fill this position with a schedule of Sunday through Thursday Overnight from 10PM-6AM. Who You Are: All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: 
<ul>
<li>Exhibit a positive and upbeat attitude.</li>
<li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li>
<li>Pride yourself on your work while being punctual, reliable, and dependable.</li>
<li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li>
<li>Act with integrity and show respect to everyone around you.</li>
<li>Exhibit strong communication skills and have an ability to listen and empathize.</li>
<li>Inspire and motivate others to achieve their goals.</li>
<li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li>
</ul>
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience! Daily responsibilities for the Front Desk Associate also include: 
<ul>
<li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li>
</ul>
More reasons to join Planet Fitness! 
<ul>
<li>Free Black Card Membership</li>
<li>401(K) and Roth Retirement Savings Plan</li>
<li>Employee perks and discounts</li>
<li>Engaging team-building competitions and social events</li>
</ul>
About Your Qualifications: 
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency</li>
</ul>

Front Desk Associate Full Time Week Overnight

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Signing bonus</li>
</ul>
 Seeking front desk agents and an evening FD supervisor. Must be proficient in computers and technology. Some clerical and must be friendly and a people person!

Front desk supervisor and Front desk agents

<h3>Job Description</h3>
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
 
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
 
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! 
 
Benefits
<ul>
<li>On-Demand Pay </li>
<li>Medical, Dental and Vision insurance (full time employees only)</li>
<li>Employee perks and discount program</li>
<li>Free Black Card Membership</li>
<li>401(K) Plan Savings plan</li>
</ul>
As the Front Desk Associate you will:
<ul>
<li>Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).</li>
</ul>
Requirements:
What you bring to the table:
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency </li>
<li>Ability to lift up to 50 pounds</li>
<li>Ability to walk and stand for prolonged periods of time</li>
<li>Ability to continuously talk in person or on the phone during shift</li>
<li>Will occasionally encounter cleaning chemicals during shift</li>
</ul>
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Front Desk

<h3>Job Description</h3>
Job DescriptionSalary: Starting at $15.00 per hour 
Looking for a dedicated, team-oriented candidate to join our Front Desk team at our Cunningham Property Management Brand's location:The Inn at Camachee Harborin St. Augustine, Florida!
 
Work Type: Full-time. Year-round position.
Work Schedule: Night shifts only from 3PM - 11PM. 
Workdays: Tuesdays-Saturdays.
Robust benefits package available.
 
Position Summary:
Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change.
 
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.
 
Key Duties/Accountabilities
<ul>
<li>Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li>
<li>Speaks to guests and co-workers using clear, appropriate, and professional language.</li>
<li>Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li>
<li>Talks with and listens to other associates to effectively exchange information.</li>
<li>Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).</li>
<li>Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.</li>
<li>Ensures rates match market codes and that any exceptions are documented and include an explanation.</li>
<li>Secures valid form of payment (e.g., credit card, cash) prior to issuing room key.</li>
<li>Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.</li>
<li>Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.</li>
<li>Accommodates requests for room changes when possible.</li>
<li>Communicates to appropriate staff that there are guests that are waiting for an available room.</li>
<li>Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).</li>
<li>Assigns room according to guest request and preferences whenever possible.</li>
<li>Informs guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.</li>
<li>Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.</li>
<li>Clears departures in computer system to document that rooms are no longer occupied.</li>
<li>Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.</li>
<li>Reviews requests for late check-outs and approve according to occupancy.</li>
<li>Files guest paperwork or documentation.</li>
</ul>
 
Preferred Qualifications
<ul>
<li>High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience</li>
<li>Vocational School Degree or Business Certification.</li>
</ul>
 
Company Culture
<ul>
<li>Celebrate Success</li>
<li>Strive for Excellence</li>
<li>Seek to Understand</li>
<li>Adapt Quickly</li>
<li>Tell the Truth</li>
<li>Change Champions</li>
<li>Human Centric</li>
</ul>

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