Customer Service Representative
WorldVia
Miami, FL, USA
7/23/2026
Customer Service Representative
Full time
WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed-delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.
The Opportunity
Are you energized by helping others, solving problems, and creating a positive member experience? We're searching for a Member Success Specialist to join us. In this role, you'll be the friendly, knowledgeable voice and advocate for our agency members-ensuring they get the answers, support, and encouragement they need to thrive.
What You'll Do
Requirements
Benefits
Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
The Opportunity
Are you energized by helping others, solving problems, and creating a positive member experience? We're searching for a Member Success Specialist to join us. In this role, you'll be the friendly, knowledgeable voice and advocate for our agency members-ensuring they get the answers, support, and encouragement they need to thrive.
What You'll Do
- Respond promptly to member inquiries via phone, email, video calls, and live chat
- Guide new members and make sure they're excited about our programs and resources
- Troubleshoot issues, investigate solutions, and coach members through next steps
- Maintain accurate member records and document solutions in our systems
- Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries
- Inform members about additional products and services to help their business grow
- Meet personal and team support quotas and revenue targets
- Always champion an outstanding member experience
Requirements
- 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
- Engaging, empathetic communication-both written and verbal
- Strong phone and active listening skills
- Ability to adapt and respond to different communication styles
- Resourcefulness, self-management, and great researching skills
- Organized, able to multitask, prioritize, and manage time effectively
- High school diploma required
- Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
- Experience in the travel industry is a plus!
Benefits
- Employer-Sponsored Medical and Dental Insurance with Employee Contribution
- Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
- Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
- 401k with up to 4% Company Match
- Paid Time Off + Company Holidays
- Additional Time Off for Your Birthday and Work Anniversary
- Discount Travel Program
Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.