Information Technology_USA - USA_Developer
Real Soft, Inc.
Jacksonville, FL, USA
7/25/2026
Therapy & Rehabilitation
Full time
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CANDIDATEBEELINEID
i.e. PTN_US_9999999_SKIPJOHNSON0413
/hr
****PLEASE NOTE The rates may be negotiable based on experience, education, geographic location, and other factors..****
MSP Owner: Felix Avalos
Location: Minneapolis, MN
Duration: 6 months
skill id: 10839417
*** Due to federal compliance this role requires only US Citizen or GC holder***
Role Summary
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing operations for Smart Meter and Field Area Network (FAN) environments. The role involves triaging device connectivity issues, executing standardized troubleshooting workflows, and coordinating with field teams for resolution.
Key Responsibilities
1. Ticket Triage & Resolution (Primary Work)
• Review and process ServiceNow tickets triggered from UIM (Event-based alerts, e.g., Event 44)
• Execute step-by-step triage using FAN Triage Document
• Analyze device connectivity issues across:
o Smart Meters (Gas/Electric)
o Relays
o Access Points (APs)
o FAN Mesh network
2. Root Cause Identification
• Diagnose common failure scenarios:
o Communication failure (Meter → Relay → AP path)
o Power failure / device offline states
o Device reboot requirements
o Network congestion or path issues (Primary/Secondary)
• Validate whether issue is:
o Network-related
o Device-related
o Data/reporting lag issue
3. Workflow Execution & Documentation
• Update ServiceNow OT instance with:
o Triage steps performed
o Observations and root cause
o Action taken / escalation decision
• Maintain audit-ready documentation (important for CIP compliance)
4. Field Dispatch Coordination
• If issue persists:
o Raise SAP Work Order (WO) for field crew
• Track lifecycle:
o SAP WO Creation → Review → Completion
• Validate field resolution and update ticket status
5. Platform Monitoring & Analysis
Work across multiple AMI/FAN platforms:
• AMM Console
• Gridscape
• CDDB (Common Device Database)
• UIQ
• AMI FAN Application
• UIM (Event monitoring)
6. Queue & Backlog Management
• Handle ~400-500 backlog tickets
• Prioritize based on:
o Network impact (AP vs meter)
o Duration of outage
o Cluster/FAN group impact
Required Skills & Experience
• Experience in AMI / Smart Metering / Utility Networks
• Understanding of:
o FAN Mesh Networks
o Device Communication Flow: Meters → Relays → Access Points → Collectors
• Knowledge of network self-healing behavior and path redundancy
Technical Skills
• Hands-on experience with:
o ServiceNow (ticket triage & updates)
o Basic network troubleshooting
• Understanding of:
o IPv6 (Itron environment context)
o Event-based monitoring systems (like UIM)
Platform Experience (Preferred)
• Exposure to:
o Gridscape
o AMM Console
o UIM or similar monitoring tools
o SAP Work Order management
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CANDIDATEBEELINEID
i.e. PTN_US_9999999_SKIPJOHNSON0413
/hr
****PLEASE NOTE The rates may be negotiable based on experience, education, geographic location, and other factors..****
MSP Owner: Felix Avalos
Location: Minneapolis, MN
Duration: 6 months
skill id: 10839417
*** Due to federal compliance this role requires only US Citizen or GC holder***
Role Summary
We are seeking AMI/FAN Network Operations Analysts to support backlog reduction and ongoing operations for Smart Meter and Field Area Network (FAN) environments. The role involves triaging device connectivity issues, executing standardized troubleshooting workflows, and coordinating with field teams for resolution.
Key Responsibilities
1. Ticket Triage & Resolution (Primary Work)
• Review and process ServiceNow tickets triggered from UIM (Event-based alerts, e.g., Event 44)
• Execute step-by-step triage using FAN Triage Document
• Analyze device connectivity issues across:
o Smart Meters (Gas/Electric)
o Relays
o Access Points (APs)
o FAN Mesh network
2. Root Cause Identification
• Diagnose common failure scenarios:
o Communication failure (Meter → Relay → AP path)
o Power failure / device offline states
o Device reboot requirements
o Network congestion or path issues (Primary/Secondary)
• Validate whether issue is:
o Network-related
o Device-related
o Data/reporting lag issue
3. Workflow Execution & Documentation
• Update ServiceNow OT instance with:
o Triage steps performed
o Observations and root cause
o Action taken / escalation decision
• Maintain audit-ready documentation (important for CIP compliance)
4. Field Dispatch Coordination
• If issue persists:
o Raise SAP Work Order (WO) for field crew
• Track lifecycle:
o SAP WO Creation → Review → Completion
• Validate field resolution and update ticket status
5. Platform Monitoring & Analysis
Work across multiple AMI/FAN platforms:
• AMM Console
• Gridscape
• CDDB (Common Device Database)
• UIQ
• AMI FAN Application
• UIM (Event monitoring)
6. Queue & Backlog Management
• Handle ~400-500 backlog tickets
• Prioritize based on:
o Network impact (AP vs meter)
o Duration of outage
o Cluster/FAN group impact
Required Skills & Experience
• Experience in AMI / Smart Metering / Utility Networks
• Understanding of:
o FAN Mesh Networks
o Device Communication Flow: Meters → Relays → Access Points → Collectors
• Knowledge of network self-healing behavior and path redundancy
Technical Skills
• Hands-on experience with:
o ServiceNow (ticket triage & updates)
o Basic network troubleshooting
• Understanding of:
o IPv6 (Itron environment context)
o Event-based monitoring systems (like UIM)
Platform Experience (Preferred)
• Exposure to:
o Gridscape
o AMM Console
o UIM or similar monitoring tools
o SAP Work Order management