<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY
The Assistant Food &amp; Beverage Manager plays a vital role in supporting the overall operations of the Club’s dining outlets, banquets, and special events. This position ensures exceptional member experiences through attentive service, staff training, operational efficiency, and adherence to Club standards. The ideal candidate is a hands-on leader who thrives in a fast-paced, member-focused environment and demonstrates a passion for hospitality and team development.
HOURS/DAYS
Hours and days fluctuate according to the wants and needs of the members and guests. Holidays are required. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES – include the following, although not limited to:
Operational Management:
· Assist in the daily management of all food and beverage operations, including the Clubhouse, Taverna, Oasis and banquet/events.
· Ensure smooth service execution during peak dining periods, holidays, and special events.
· Monitor and enforce quality standards for food, beverage, and service.
· Support and implement menu changes, seasonal offerings, and special promotions in collaboration with the culinary team.
· Main contact for scheduling all hourly food &amp; beverage positions.
· Attends management and staff meetings when assigned.
Member Service &amp; Experience:
· Maintain a strong presence on the floor, engaging with members to ensure satisfaction and address concerns promptly and professionally.
· Anticipate member needs and personalize service whenever possible to enhance the overall Club experience.
· Assist in managing reservations and seating plans to optimize flow and member satisfaction.
· Handles member/guest complaints and problems with professionalism, understanding and poise. 
Staff Leadership &amp; Training:
· Recruit, train, and mentor service staff to maintain high levels of professionalism, service etiquette, and product knowledge.
· Lead pre-shift meetings and communicate daily priorities, menu changes, and service expectations.
· Support performance management and provide constructive feedback to team members.
Financial Management:
· Assist in monitoring labor costs and controlling expenses to meet budgetary goals.
· Support inventory management and ordering for beverages and front-of-house supplies.
· Participate in implementing upselling strategies and tracking revenue growth initiatives.
Compliance &amp; Safety:
· Ensure compliance with health and safety regulations, liquor laws, and Club policies.
· Promote a culture of cleanliness and adherence to sanitation standards throughout all outlets.
· Oversees that the restaurant is clean, well-stocked and organized. Checks the maintenance of all equipment in the dining room and reports deficiencies.
· Ensures all side work is accomplished and all cleaning of equipment and storage areas is completed. Creates/updates closing procedure sidework forms.
Micellaneous:
· All other duties as assigned.
 
EDUCATION AND WORK EXPERIENCE
College Degree preferred, High School Diploma or GED required, plus minimum of 2 years related experience in supervisory role in food and beverage in a Country Club preferred. 
MATHEMATICAL SKILLS
Able to perform basic accounting and math computations.
REASONING ABILITY
Must be able to apply common sense and understanding to carry out instructions. Must be able to organize and prioritize workload and projects.
 
OTHER SKILLS AND ABILITIES
· Ability to read, write and speak fluently in English.
· Ability to provide legible written communication and write routine reports and correspondence Must have excellent interpersonal/communication and customer service skills. Must be a team player and have a positive upbeat personality.
· Must be able to work days, night, weekends and holidays and must be able to work long hours during season.
· Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
· Ability to react to constant changing work pressure environment. 
· Ability to be a clear thinker, analyze and resolve problems exercising good judgment even under pressure.
· Proficient in Microsoft Office and POS systems (Jonas preferred).
· 
· Must be self-motivated, detail-oriented, and comfortable with ongoing and self-learning. 
· Must have excellent time management skills, ability to multi-task, and strong follow-through. 
· First Aid/CPR/AED Certified preferred.
 
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In this position, the employee is occasionally required to sit; reach with hands and arms and talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and talk or hear The employee must regularly lift and/or move up to 10 pounds and occasionally up to 50 pounds Requires constant bending, carrying, reaching, and stretching. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust/focus.
 
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works indoors and occasionally outside with weather conditions with severe sun exposure and in extreme heat. The noise level in the work environment is usually moderate.
 
SALARY AND BENEFITS Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package.
To Apply, please include your resume along with a thoughtful cover letter detailing your interest and your alignment with this role, why you want to be considered for this position at this stage in your career, and your salary requirements.
Requirements:

Assistant Food & Beverage Director (Country Club)

<h3>Job Description</h3>
Job Description
Job Listing: Beverage Supervisor
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
<ul>
<li>2022 Forbes Best Employer for Diversity</li>
<li>2022 Front Office Sports Best Employers in Sports</li>
<li>2022 Disability Equality Index (DEI) Perfect Score</li>
</ul>
Location: We are seeking a Beverage Supervisor for Keystone Centre operation in Miami Gardens, FL.
Sodexo Live! at Hard Rock Stadium is a global entertainment destination which is the home of the Miami Dolphins, University of Miami football team, Orange Bowl, Super Bowl LIV and the 100th anniversary of the NFL, international soccer and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences
Principal Function:
Ideal candidate must be highly driven, maintain a positive attitude while working in a fast-paced environment. The Beverage Supervisor is responsible for the general oversight of all events, including the set-up, service, and break down.
The Beverage Supervisor's top priority will be to ensure a successful event that upholds Hard Rock Stadium, keep standards while adhering to company policies and procedures.
Essential Responsibilities:
<ul>
<li>Work closely with restaurant &amp; events managers on all event specific operations.</li>
<li>Communicate clearly with warehouse, catering, concessions, suites and different departments' teams to ensure prompt and punctual service.</li>
<li>Ensure all necessary items and equipment are prepared and transported for each event and all items are cleaned, returned, and stored at the conclusion of the event.</li>
<li>Set up, service, and break down of all items for events including tables, chairs, linens, beverage, catering, concessions, suites equipment, food, and beverage, etc.</li>
<li>Supervise in house and outsourced staff during all aspects of catered, concessions, suites, or bar events to ensure high quality service standards and presentations are met.</li>
<li>Reinforce service procedures and departmental standard operating procedures to produce a flawless event.</li>
<li>Ability to move beverage equipment and vendor related items ensuring proper safety standards within the department.</li>
<li>Keep management informed of all emergent issues related to department.</li>
<li>Assist in inventory, cleaning, and organizing all equipment.</li>
<li>Oversee that proper care is taken in respect to all equipment and inventory, including glass, silver, tableware, and linens.</li>
<li>Ability to work all roles in a food and beverage service environment.</li>
<li>Maintain proper stock level of all catering equipment.</li>
<li>Follow safe storage, service, and sanitation practices.</li>
<li>Drive safely to and from designated areas within events using company motor vehicle.</li>
<li>Perform other duties, tasks and responsibilities as may be required from time to time.</li>
</ul>
Qualifications/Skills:
<ul>
<li>High School graduate or equivalent. </li>
<li>Related field, or equivalent combination of training and/or experience preferred.</li>
<li>Must have flexible availability including day shift and night shift hours, weekends, and holidays.</li>
<li>Must be able to serve legally alcohol in MB required.</li>
<li>Must be able to work independently with limited supervision.</li>
<li>Minimum 1-2 years relevant experience in banquet, or special events management preferred.</li>
<li>1-2 years of supervisory experience and strong customer service skills required.</li>
<li>Must possess effective communication, coaching, interpersonal skills and strong organizational skills.</li>
<li>Computer Skills.</li>
<li>Valid driver's license is required.</li>
</ul>
Other Requirements:
<ul>
<li>Must be able to lift and carry up to 50 pounds in weight (storage bins, shelves). Must be able to maneuver in an often tightly quartered environment. </li>
<li>Hours are often extended or irregular to include nights, weekends and holidays.</li>
</ul>
 
Thank you for expressing interest in employment with Sodexo Live! however, only those candidates considered for this position will be contacted.
Sodexo Live! is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age, or any other applicable provincially protected status.
 Job Posted by ApplicantPro

Beverage Supervisor

<h3>Job Description</h3>
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
<ul>
<li>
We offer excellent benefits and perks including one free meal per shift and free theme park access.
</li>
<li>
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
</li>
<li>
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
</li>
<li>
We invest in training and development opportunities for all team members.
</li>
<li>
We promote social responsibility by being a good neighbor in the community.
</li>
<li>
We care for you, just as we care for others.
</li>
</ul>
Qualifications: 
<ul>
<li>Minimum two to five years progressive food &amp; beverage leadership experience, in hotel/resort environment or an upscale free-standing restaurant required.</li>
<li>Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations. </li>
<li>Knowledge of beverage selection, including wine, beer, and liquor preferred</li>
<li>Proficient in using POS software and Microsoft Office Suite.</li>
<li>Proven experience working in high-volume Food and Beverage operations preferred. </li>
<li>Strong organizational skills.</li>
<li>Excellent customer service skills.</li>
<li>Excellent English communications skills, written and verbal required.</li>
<li>Ability to work flexible schedule to include AM/PM, weekends and holidays required. </li>
<li>High school diploma or equivalent.</li>
</ul>
Job Specifics
<ul>
<li>Greets and seats guests as needed and ensure total guest satisfaction</li>
<li>Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies</li>
<li>Provides floor coverage as needed</li>
<li>Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary</li>
<li>Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies</li>
<li>Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management</li>
<li>Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales</li>
<li>Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation</li>
<li>Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required</li>
<li>Directs staff towards the goals of the Loews Corporation as defined by management</li>
<li>Ensures proper handling of guest checks and payment transactions</li>
<li>Intercedes and/or fills in for employees should need occur</li>
<li>Trains or supervises the training of all department employees</li>
<li>Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance</li>
<li>Is polite, friendly, and helpful to the guests, management and fellow employees</li>
<li>Attends all appropriate hotel meetings and training sessions</li>
<li>Maintains cleanliness and excellent condition of equipment and work area</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Complies with safety regulations and procedures</li>
<li>Complies with hotel policies and rules</li>
<li>Recycles whenever possible</li>
<li>Remains current with hotel information and changes</li>
<li>Complies with hotel uniform and grooming standards</li>
<li>Other duties as assigned</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Food and Beverage Assistant Manager - Loews Hotels Universal Orlando

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Assistant Director of Food and Beverage
 
Location: Mariner Sands Country Club
Full Time, Exempt
 
Job Summary:
Mariner Sands Country Club is seeking a dedicated and experienced Assistant Director of Food and Beverage to join our team. The ideal candidate will assist in overseeing all aspects of food and beverage operations including restaurant and catering events, ensuring exceptional service and quality standards are met. This role requires strong leadership skills, a passion for hospitality, and a commitment to providing an outstanding experience for our members and guests.
 
Key Responsibilities:
- Assist the Director of Food and Beverage in managing daily operations of all food and beverage outlets.
- Ensure high standards of food quality, presentation, and service are maintained.
- Collaborate with the culinary team to develop innovative menus that meet the needs of our members and guests.
- Train, supervise, and mentor staff to deliver exceptional service and maintain a positive work environment.
- Monitor inventory levels and assist in ordering supplies to ensure efficient operations.
- Implement and uphold health and safety regulations and standards.
- Handle member and guest inquiries and complaints in a professional manner, ensuring satisfaction.
- Assist in budgeting and financial management of the food and beverage department.
 
Skills and Qualifications:
- Previous experience in food and beverage management, preferably in a country club or upscale dining environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of food and beverage trends and best practices.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in Microsoft Office and POS systems.
- Culinary or hospitality degree is a plus.
 
We offer a competitive salary and benefits package, along with opportunities for professional growth within our organization. If you are passionate about food and beverage service and are looking to make a significant impact in a vibrant community, we encourage you to apply.
Requirements:
Qualification Requirements:
Minimum 3 years of experience in the hospitality industry and/or private country club experience is preferred.
• Event experience is an asset.
• Minimum 3+ years in a management role with primary financial accountability.
• Must have in-depth knowledge of the food and wine industry. 
• Proven ability to adhere to budgets and meet revenue targets.
• Must have exceptional communication, organizational, leadership, and problem-solving skills. 
• Strong technology skills including menu programming, cash, revenue and reporting. 
• Proficiency with Club Essentials Software
• Work in a fast-paced environment.

Assistant Director of Food and Beverage

<h3>Job Description</h3>
Job Description
The Food &amp; Beverage Director is responsible for assuring attentive, friendly, courteous and efficient service in all F&amp;B Outlets (Restaurant, Room Service, Lounge, Market and Banquets) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Room Service, Lounge, Market and Banquet sales revenues to meet or exceed budget. The Director of Food and Beverage is responsible for directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing his/her team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction. The incumbent in this role may function in the role of a Chef, as required. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
QUALIFICATIONS:
<ul>
<li>At least 5 years of progressive experience in a hotel or a related field, a 2-year college degree, and 3 or more years of related experience. Or a 4-year college degree and at least 1 to 2 years of related experience or a Culinary Degree with 1 to 2 years of progressive experience in a hotel or related field.</li>
<li>Holds and maintains applicable certification requirements for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li>Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.</li>
<li>Extensive experience in restaurant bar, banquet, catering, in room dining, and kitchen management required.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations, maintaining composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests. </li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions. Have the ability to analyze, forecast data, and make judgments to ensure proper payroll and production control</li>
<li>Familiar with the general organization of a Hotel and know the function of each department.</li>
<li>Communicates in a timely and efficient manner, possess strong communication skills, excellent speaking, reading and writing skills, computer skills and basic technological acumen.</li>
<li>Knowledge and experience with forecasting, budgeting, labor management, and purchasing to ensure maximum productivity</li>
<li>Must be able to complete all applicable forecasting and budgeting in a timely and efficient manner.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Knowledgeable and aware of local competition and industry trends. </li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Responsible for organizing, directing, supervising and assisting in the preparation and service of all food and beverage, based on standardized recipes, for the Restaurant, Room Service, Market, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product.</li>
<li>He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchens, service stations, FOH, BOH work and storage areas while minimizing waste and maximizing cost/production ratio.</li>
<li>He/she plans meals and service while directing and guiding the Chef with various assignments, i.e., pricing, banquets, etc.</li>
<li>This role is ultimately responsible for providing oversight of the kitchen staff, outlets, banquet food display merchandising, and operations of the kitchen, service, beverage and banquet departments, as required.</li>
<li>Access to back of house areas of the hotel and sensitive information</li>
<li>Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank</li>
<li>Interact and occasionally have unsupervised contact with guests and/or colleagues</li>
<li>Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets</li>
<li>Drive safely on behalf of the company for business reasons</li>
<li>Maintain a high level of trust and responsibility</li>
<li>Represent the company with certain level of reputation and good character as well as exercise sound judgement</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: #N/A
 Application deadline for Colorado positions:

Henderson Beach Resort - Food & Beverage Director

<h3>Job Description</h3>
Job Description
The Assistant Manager of Food &amp; Beverage is responsible for bringing the brand promise to life throughout the resort and its F&amp;B outlets. This role serves as a guest advocate and key advisor to the Restaurant Manager, leading the overall food and beverage operation. Success in this role is primarily measured by on-site and post-stay guest survey responses evaluating the quality of amenities and engagement offerings.
COMPANY BENEFITS
<ul>
<li>Matching 401(k)</li>
<li>Growth &amp; Developmental Opportunities</li>
<li>Comprehensive Medical, Dental &amp; Vision Benefits</li>
<li>Employee Assistance Program</li>
<li>Paid Time Off</li>
<li>Travel Benefits, Discounts &amp; FREE Vacations through our ClubGo Program</li>
<li>Tuition Reimbursement &amp; Continuing Education Courses</li>
<li>Outstanding Company Culture</li>
</ul>
ESSENTIAL DUTIES AND TASKS
<ul>
<li>Hiring, training, coaching and scheduling of assigned team members. Development of PDPs, evaluation and active coaching to develop Brandhearted guest engagement delivery staff. Demonstrate a culture of learning and mentorship for continual performance development</li>
<li>Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review and succession planning.</li>
<li>Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled.</li>
<li>Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.</li>
<li>Assist with managing the daily execution of well-defined activities and entertainment strategies and programs developed by others. Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.</li>
<li>Execute pre-defined programs and policies within assigned areas and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.</li>
<li>Maintain partnership and compliance with third party vendors for contracts, performance standards and inspections.</li>
<li>Assist in the development of departmental budgets and allocation of resources to meet financial goals.</li>
<li>Operate departments successfully within budgetary guidelines. </li>
</ul>
QUALIFICATIONS
<ul>
<li>Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast-paced setting</li>
<li>Demonstrated professional verbal and written communication and presentation skills.</li>
<li>Novice level mastery of Microsoft Office products. </li>
</ul>
EDUCATION and/or EXPERIENCE
<ul>
<li>High School Diploma or GED equivalent required</li>
<li>4-year college degree preferred</li>
<li>2 years’ experience in customer service/hospitality required</li>
<li>Previous leadership experience in the F&amp;B Industry required</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>ServSafe certified preferred </li>
<li>TIPS certified preferred </li>
</ul>
 #INDRO3

Assistant Manager of Food & Beverage (Palmer Lounge)

<h3>Job Description</h3>
Job Description
As a Bistro Attendant, you will be responsible for preparing food orders and serves meals or beverages to patrons as regulated by State and Federal age requirements; and coordinates kitchen activities by performing the following duties:
Essential Job Functions:
<ul>
<li>Presents menu, answers questions and takes order for food and beverage, utilizing suggestive selling techniques.</li>
<li>Anticipate guests’ needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.</li>
<li>Be familiar with all hotel services, features and local attractions/activities to respond to guest inquiries accurately.</li>
<li>Computes bill and accepts payment, tracks sales receipts.</li>
<li>Ensures tips are reported properly for tax processing</li>
<li>Clears and cleans tables; resets counters and tables.</li>
<li>Maintains kitchen and wait station by keeping area tidy and clean and stocks kitchen and bar at the end of each shift</li>
<li>Inventories food, supplies and equipment weekly. Request supplies as needed</li>
<li>Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.</li>
<li>Ensure complete knowledge of tables, seating, room capacity, hours of operation, proper table set-up and dress code of the Bistro.</li>
<li>Ensure complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Bistro.</li>
<li>Ensure knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.</li>
<li>Ensure complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.</li>
<li>Prepare and serve food courses and alcoholic beverages to guests.</li>
<li>Set tables according to type of event and service standards.</li>
<li>Answer questions on menu selections.</li>
<li>Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.</li>
<li>Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.</li>
<li>Record transaction in MICROS system at time of order.</li>
<li>Check in with guests to ensure satisfaction with each food course and/or beverages.</li>
<li>Maintain cleanliness of work areas, china, glass, etc., throughout the day.</li>
<li>Complete closing duties, including restocking items, turning off lights, folding napkins, requisition of all necessary supplies and transport from storeroom to Bistro. Set up all condiments and beverages according to service standards etc.</li>
<li>Present physical and accurate check to guest and process payment.</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.</li>
<li>Ensure uniform and personal appearance is clean and professional.</li>
<li>Maintain confidentiality of proprietary information, and protect company assets.</li>
<li>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li>
<li>Speak with others using clear and professional language.</li>
<li>Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.</li>
<li>Ensure adherence to quality expectations and standards.</li>
<li>Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing between 20-25 pounds without assistance.</li>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
<li>Count bank at the beginning and end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.</li>
<li>Other duties and responsibilities as assigned.</li>
<li>The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description</li>
<li>Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Team Member Handbook for specific examples.</li>
</ul>
 
Qualifications, Job Knowledge, Experience, Skills, Abilities:
<ul>
<li>High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>Ability to communicate verbally and effectively with guests and co-workers.</li>
<li>Ability to effectively respond to guest requests, and deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.</li>
<li>Ability to handle cash/credit transactions.</li>
<li>Ability to comprehend guest requests, memos, reservation, promotional materials, event orders and similar written materials.</li>
<li>Basic knowledge of food &amp; beverage preparations, service standards, guest relations &amp; etiquette.</li>
<li>Basic knowledge of service of various alcoholic beverages.</li>
<li>Basic knowledge of the appropriate table settings and service-ware.</li>
<li>Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.</li>
<li>Ability to remember, recite and promote the variety of menu items.</li>
<li>Food handling certificate.</li>
<li>Ability to compute basic mathematical calculations.</li>
<li>Ability to multi-task.</li>
<li>Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Minimum of 18 years of age to serve alcoholic beverages.</li>
<li>Ability to be well organized, maintain concentration and think clearly when providing service to guests within a given period of time.</li>
<li>Ability to suggestively sell restaurant menu items, beverages and wines.</li>
<li>Able to work a flexible work schedule that includes but it is not limited to rotating shifts, evenings, weekends and holidays.</li>
<li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.</li>
</ul>

Bartender / Bistro Attendant - Food and Beverage

<h3>Job Description</h3>
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
<ul>
<li>
We offer excellent benefits and perks including one free meal per shift and free theme park access.
</li>
<li>
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
</li>
<li>
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
</li>
<li>
We invest in training and development opportunities for all team members.
</li>
<li>
We promote social responsibility by being a good neighbor in the community.
</li>
<li>
We care for you, just as we care for others.
</li>
</ul>
Job Specifics 
<ul>
<li>Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies</li>
<li>Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards</li>
<li>Supervise service of guests, being watchful of signals from guests in need of service</li>
<li>Assist Team Leader to establish and monitor side work duty completion.</li>
<li>Maintain bank to SOP, keep it balanced and secure at all times.</li>
<li>Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage</li>
<li>Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)</li>
<li>Communicate daily with restaurant manager with regard to special events, house counts, etc.</li>
<li>Assist Team Leader in conducting menu classes and taste panels</li>
<li>Assist Team Leader in conducting month end inventory count and recording.</li>
<li>Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins</li>
<li>Reports unsafe working conditions</li>
<li>Ensure proper handling of guest checks and cash transactions</li>
<li>Intercedes and/or fills in for Team Members should need occur</li>
<li>Proficient in Excel, Word and Power Point</li>
<li>Excellent organizational skills</li>
</ul>
Qualifications
<ul>
<li>Food &amp; Beverage knowledge required</li>
<li>Excellent communications skills, written and verbal</li>
<li>High school diploma</li>
<li>Strong organizational skills</li>
<li>Able to make decisions on imperfect information</li>
<li>Knowledge of Microsoft Office preferred</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Food & Beverage Supervisor - Loews Hotels Universal Orlando

<h3>Job Description</h3>
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
<ul>
<li>
We offer excellent benefits and perks including one free meal per shift and free theme park access.
</li>
<li>
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
</li>
<li>
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
</li>
<li>
We invest in training and development opportunities for all team members.
</li>
<li>
We promote social responsibility by being a good neighbor in the community.
</li>
<li>
We care for you, just as we care for others.
</li>
</ul>
Purpose:
Internship students will be immersed in various aspects of Food &amp; Beverage and our culture of creating enriching experiences at Loews Hotels &amp; Co. From guest service standards across different restaurant styles to pool-side operations and our extensive meetings and banquets, our F&amp;B team plays a critical role in delivering memorable hospitality every single day.
Food &amp; Beverage Internships are available at the following properties during select semesters in 2024: New York City, Tucson, Kansas City, and multiple Loews Hotels at Universal Orlando including Loews Royal Pacific, Loews Sapphire Falls, Loews Hard Rock Hotels, Loews Portofino Bay.
Competitive internship pay rate offered. Please discuss location specific details with a member of our Talent Acquisition team during your campus career fair or interviews.
What Will You Learn?
The Loews Hotels &amp; Co F&amp;B internship has 4 enriching components:
<ul>
<li>Learning Plan</li>
<li>Mentoring by a Loews Leader(s)</li>
<li>Reflections</li>
<li>Value-Added Experiences</li>
</ul>
Experience working with:
<ul>
<li>Restaurant, Banquets &amp; Meetings</li>
<li>Barista, Pool/Beach-side service, and specialty outlets</li>
<li>Overview of related departments such as culinary</li>
</ul>
Learning plans include: 
<ul>
<li>Fundamental practices such as service standards across different F&amp;B outlets and meetings based on current experience level</li>
<li>Menu knowledge</li>
<li>POS training</li>
<li>Opening and closing procedures</li>
<li>Setup standards</li>
<li>Guest service fundamentals and more</li>
<li>Bar/wine knowledge, local flavor partner and more</li>
<li>Value-added internship experiences include immersion in Loews culture by experiencing our organizational programs focused on Team Member Engagement, DEI (Diversity, Equity &amp; Inclusion), and Learning &amp; Development.</li>
</ul>
Mentors will provide:
<ul>
<li>Helpful professional feedback and support during your experience.</li>
<li>Exposure to leadership tasks</li>
<li>Understanding F&amp;B management reports</li>
<li>Students will be responsible for completing their weekly reflections in order to capture their learning and maximize the mentoring experience</li>
</ul>
What You Bring
<ul>
<li>Students must be currently enrolled in an accredited, US-based college or university, and be in good academic standing, in order to apply for an internship.</li>
<li>Positive attitude, strong work ethic and eagerness to learn</li>
<li>Desire and ability to work with others collaboratively</li>
<li>Excellent communication skills - both oral and written</li>
<li>Exceptional guest service skills</li>
<li>Effective organizational skills with a focus on details, quality, and consistency</li>
<li>Ability to work flexible schedule to include some weekends and holidays</li>
</ul>
NOTE: If your campus has specific internship requirements (semester dates, projects, hours/week, etc.) please let our Talent Acquisition representative know at the time of our campus visit and/or interview. Open communication about your campus requirements as well as your career goals will help us ensure an enriching and educational internship experience.
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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