<h3>Job Description</h3>
Job DescriptionCompany Description 
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
<ul>
<li>EAT authentic Italian food at our restaurants, cafés and to-go counters</li>
<li>SHOP a selection of high-quality Italian, local and homemade products</li>
<li>LEARN through our classes and our team’s product knowledge</li>
</ul>
Job Description 
The Wine Store Sales Associate assists guests with all steps of their shopping experience including: guiding them to products, securing products out of reach, loading heavy items and making&nbsp;suggestions. Reports to the Beverage Managers.
<ul>
<li>Provides prompt, efficient and friendly guest&nbsp;service</li>
<li>Educates guests about Italian Wines, beer and beverages sold at Eataly</li>
<li>Receives and stocks wine and wine store merchandise, may review invoices</li>
<li>Rotates, faces and replenishes merchandise</li>
<li>Executes La Scuola Sip &amp; Savor wine classes under the direction of the Beverage Director</li>
<li>Sets up for each class including rolling silverware, setting places and&nbsp;gathering materials</li>
<li>Checks in guests and introduces classes</li>
<li>Opens&nbsp;wine&nbsp;and&nbsp;pours&nbsp;for guests</li>
<li>Describes&nbsp;flavor profile, pairing detail and winery information</li>
<li>Breaks down after each class</li>
<li>Performs other duties as required or assigned</li>
</ul>
Qualifications 
<ul>
<li>High school diploma or equivalent preferred</li>
<li>Wine sale experience</li>
<li>Italian wine knowledge&nbsp;preferred</li>
</ul>
Job Requirements
<ul>
<li>Ability to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; exert up to 10 pounds of force constantly to move objects</li>
<li>Ability to exert well-paced mobility for periods up to 4 hours&nbsp;</li>
<li>Flexible availability, including weekends, preferred</li>
</ul>
 Additional Information 
Benefits and Perks
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>401K with match or RRSP</li>
<li>Bonus program</li>
<li>Free family meal daily</li>
<li>Discounts at Eataly</li>
<li>Classes on products and Italian cuisine</li>
<li>Referral bonus program</li>
<li>and more!</li>
</ul>

Wine Sales Associate - Eataly Aventura

<h3>Job Description</h3>
Job DescriptionCompany Description 
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
<ul>
<li>EAT authentic Italian food at our restaurants, cafés and to-go counters</li>
<li>SHOP a selection of high-quality Italian, local and homemade products</li>
<li>LEARN through our classes and our team’s product knowledge</li>
</ul>
Job Description 
The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks.
<ul>
<li>Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees</li>
<li>Documents, investigates, escalates and resolves all employee and guests incidents</li>
<li>Ensures exceptional service standards are consistently met and that activities are carried out effectively</li>
<li>Inspects dining room and storage areas to ensure compliance with health and safety regulations</li>
<li>Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications</li>
<li>Reviews financial information such as sales, inventory and costs to monitor budget</li>
<li>Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.</li>
<li>Performs other duties as required or assigned</li>
</ul>
Qualifications 
<ul>
<li>2+ years of experiencing leading or managing a front-of-house restaurant team</li>
<li>Understanding of steps of service</li>
<li>Outstanding communication, leadership and problem-solving skills</li>
<li>Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred</li>
<li>Knowledge of Italian cuisine and beverage highly preferred</li>
</ul>
Job Requirements
<ul>
<li>Availability to work onsite with a flexible schedule often including evenings, weekends and holidays</li>
<li>Ability to lift up to 50 pounds</li>
<li>Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting</li>
<li>Food Handler’s License preferred</li>
</ul>
 Additional Information 
Benefits and Perks
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>401K with match or RRSP</li>
<li>Bonus program</li>
<li>Free family meal daily</li>
<li>Discounts at Eataly</li>
<li>Classes on products and Italian cuisine</li>
<li>Referral bonus program</li>
<li>and more!</li>
</ul>
Compensation: The annual compensation for this position is $65 - 75k per year

Restaurant Floor Manager- Eataly West Palm

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Flexible Scheduling</li>
<li>Competitive Compensation</li>
<li>Career Advancement Opportunities</li>
</ul>
Job Summary We are seeking an experienced Restaurant Manager to join our team! As the Restaurant Manager, you will be responsible for the restaurants operational performance and financial well-being. You will hire, train, and lead staff, ensuring they reflect the restaurants high standards. The ideal candidate is a strong leader with experience managing a successful restaurant. Duties and Responsibilities: 
<ul>
<li>Develop short and long-term goals and KPIs for the restaurant</li>
<li>Hire, train, and manage employees and conduct periodic performance reviews</li>
<li>Lead team in providing exceptional customer service</li>
<li>Create and maintain a food and beverage budget</li>
<li>Adhere to all health and safety rules and regulations</li>
<li>Provide sales and productivity reports to upper management</li>
<li>Develop and coordinate marketing efforts and community events</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma/GED</li>
<li>Previous restaurant management experience</li>
<li>Familiarity with Microsoft Office, restaurant management software, and POS software</li>
<li>Ability to remain calm and thrive under pressure</li>
<li>Excellent management and leadership skills</li>
<li>Strong communication and problem-solving skills</li>
</ul>

Restaurant Manager

<h3>Job Description</h3>
Job Description
Hilton Marco Island Resort and Spa is currently seeking a dynamic Food and Beverage Manager to join the best team on the Island! Team members receive travel discounts, food and beverage discounts, free shift meals and uniforms. Additional benefits include Medical, Dental, Vision and 401K. 
About the Role:
The F&amp;B Manager at Hilton Marco Island Beach Resort &amp; Spa will play a pivotal role in ensuring the seamless operation of our food and beverage services, ultimately enhancing guest satisfaction and driving revenue. This position requires a strategic leader who can develop and implement innovative dining concepts while maintaining high standards of quality and service. The F&amp;B Manager will oversee all aspects of the food and beverage department, including budgeting, staffing, and menu planning, to create memorable dining experiences for our guests. Collaboration with other departments is essential to ensure that our offerings align with the overall guest experience and resort objectives. The successful candidate will be instrumental in fostering a positive work environment that encourages team development and exceptional service delivery.
Minimum Qualifications:
<ul>
<li>Bachelor's degree in hospitality management, Business Administration, or a related field.</li>
<li>Minimum of 5 years of experience in food and beverage management within the hospitality industry.</li>
<li>Strong knowledge of food and beverage operations, including menu development and cost control.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in a luxury hotel or resort environment.</li>
<li>Certification in food safety and sanitation.</li>
<li>Proficiency in a second language.</li>
</ul>
Responsibilities:
<ul>
<li>Oversee daily operations of all food and beverage outlets, ensuring compliance with health and safety regulations.</li>
<li>Develop and implement innovative menus that reflect current trends and guest preferences.</li>
<li>Manage budgeting and financial performance, including cost control and revenue generation strategies.</li>
<li>Recruit, train, and mentor staff to deliver exceptional service and maintain high operational standards.</li>
<li>Collaborate with marketing to promote food and beverage offerings and enhance guest engagement.</li>
</ul>
Skills:
The required skills for this role include strong leadership and communication abilities, which are essential for managing a diverse team and ensuring effective collaboration across departments. Financial acumen is crucial, as the F&amp;B Manager will be responsible for budgeting and cost control, directly impacting the resort's profitability. Creativity in menu design and a keen understanding of culinary trends will allow the manager to craft unique dining experiences that attract and retain guests. Additionally, exceptional customer service skills are necessary to address guest feedback and enhance overall satisfaction. Preferred skills, such as proficiency in a second language, can facilitate better communication with a diverse clientele, further enriching the guest experience.

F&B Manager

<h3>Job Description</h3>
Job Description
Hilton Marco Island Resort and Spa is currently seeking a dynamic Food Runner and Expo person to join the best food and beverage team on Marco Island! This is a full-time position that offers benefits, generous PTO, free shift meals, 401k and more. 
POSITION PURPOSE:
Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

ESSENTIAL FUNCTIONS:
<ul>
<li> Promptly prepare the condiments and necessary items for the food. Consistently check all the food items to see if they are prepared the right way.</li>
<li> Transport all the dishes to the tables and serve them in order to the guest. Transport all the to go items to the right place. Deliver food to the rooms if needed. </li>
<li> Communicate clearly with the kitchen and front of house staff, as well as the guest.</li>
<li> Maintain and stock all the plates, accents and condiments ready to go for service. Prep all the to go condiments for service. </li>
<li> Prepares all food items, for banquets and the outlets, according to menu specification standards and/or as specified on the guest check. This includes fried items, sandwiches, salads, desserts, etc.</li>
</ul>

SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the Hotel.

OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All employees are required to fully comply with the rules and standards set forth by the Hilton Marco Island Beach Resort &amp; Spa, Olshan Properties and Hilton Hotels Corporation.
 
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

<ul>
<li>Possess basic knowledge of the appropriate table settings and service ware.</li>
<li>Possess basic knowledge of food preparation and service standards. </li>
<li>Able to understand and speak English to comprehend basic guest requests. Ability to understand written English to read any caution or safety notices. </li>
<li>Able to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room. </li>
<li>Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.</li>
<li>Able to use stairs while carrying a large tray loaded with dirty dishes and glass ware.</li>
<li>Able to concentrate and maintain composure in an often high volume high pressure area.</li>
<li>Able to use both fine and gross motor skills to manipulate switches, service ware, etc. </li>
<li>Able to move throughout the premise, often in a crowded room, and visually inspect conditions requiring bending, kneeling, stooping, and reaching overhead. </li>
<li>Possess basic knowledge of cleaning methods and materials and chemicals used in cleaning.</li>
</ul>

QUALIFICATION STANDARDS

Education:
<ul>
<li>Any combination of education, training or experience that provides the required knowledge, skills and abilities. </li>
<li>High School diploma or equivalent preferred.</li>
</ul>

Experience:
<ul>
<li>No prior experience required. </li>
<li>Prior hospitality experience preferred.</li>
</ul>

Licenses or certificates:
Able to obtain any government required licenses or certificates.

Busser

<h3>Job Description</h3>
Job DescriptionDescription:
Company Overview
 
TEI Hospitality is hiring to join our team!
 
The Dock at Crayton Cove (est. 1976) is an iconic waterfront restaurant in Naples, FL. Known for its award-winning seafood, elevated bar program, and panoramic views of Naples Bay, The Dock continues to serve as an important landmark to the Naples community. 
Job Summary
 As a Bartender, you are responsible for crafting high-quality beverages quickly and consistently, following established recipes and guidelines set by the Food and Beverage department. You provide both direct and indirect service throughout the guest’s dining experience, always ensuring exceptional hospitality. In addition to preparing drinks, you maintain a clean, organized, and sanitary work area in a fast-paced environment while adhering to safety standards. Your commitment to superior guest service helps create a welcoming and enjoyable atmosphere for every guest. 
Responsibilities
· Greet guests promptly and professionally upon arrival. 
· Verify that guests purchasing alcohol are at least 21 years of age. 
· Maintain comprehensive knowledge of bar and menu items to provide accurate recommendations. 
· Accurately take food and beverage orders in a timely manner for bar and lounge guests. 
· Deliver food and beverage orders within established time frames. 
· Utilize suggestive selling techniques to enhance the guest experience. 
· Ensure alcohol consumption is limited to designated areas. 
· Build and maintain a professional, hospitable rapport with every guest served. 
· Complete opening, running, and closing side work assignments as scheduled. 
· Collaborate effectively as a team member to support smooth operations. 
· Attend ongoing training sessions, review shift notes, and participate in pre-shift meetings. 
· Adhere to all company policies, procedures, and service standards.
Qualifications
· High school diploma or GED required. 
· Minimum age of 21 years. 
· Ability to obtain any required licenses or permits. 
· Minimum of 1 year experience operating a full-service bar. 
· Strong knowledge of mixology, drink menus, and classic cocktail preparation. 
· Ability to stand for extended periods and work in a fast-paced environment. 
· Flexible availability, including nights, weekends, and holidays. 
· Excellent customer service skills with the ability to interact professionally with guests. 
· Strong verbal communication skills, along with accurate math and cash-handling abilities. 
Benefits/Perks
· Competitive Wages for all positions. 
· Medical, Dental, and Vision Insurance are available after 90 days of service for full-time employees. 
· Performance-Based Career Growth – We believe in promoting from within the company. 
· Employee Food Discounts – Enjoy the fine dining experience we offer to our guests!
 
For over 40 years, The Dock has been a beloved waterfront dining destination in Naples, Florida, offering fresh seafood, prime steaks, and exceptional hospitality. We are passionate about creating memorable experiences for our guests and rewarding careers for our team members. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Requirements:

Bartender

<h3>Job Description</h3>
Job DescriptionVoted a Top Workplace and Top Pizza nationally, Colony Grill has been serving award-winning pizza and drinks in a relaxed, welcoming bar and dining environment since 1935. Our simple menu featuring our signature bar pie enables our staff to focus on delivering exceptional hospitality. As such we are looking for bartender candidates with excellent communication and interpersonal skills to join our hospitality team. We are excited to announce that Colony Grill is now the Official Pizza of the Tampa Bay Rays and Tampa Bay Rowdies! To support this exciting growth opportunity, we are looking for additional staff for Colony Grill restaurants in St. Pete and Tampa who will also have the opportunity to join our hospitality team during Tampa Bay Rowdies and Tampa Bay Rays home games, including the Yankee Spring Training games at George Steinbrenner Field. As a key member of our service team, you should be exceedingly welcoming and with an ability to serve guests in a manner that reflects our distinctive hospitality approach Every Guest is Our Only Guest. You will be responsible for coordinating operation of the lounge and bar, serving bar guests, and communicating with front- and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations. Responsibilities: Preparation and Oversight 
<ul>
<li>Ensure proper set-up of lounge &amp; bar from beginning to end of shift.</li>
<li>Maintain a knowledge of all food &amp; beverage items served at Colony Grill. Be prepared to inform customers about how items are prepared, what they contain, portion size, and prices. Make recommendations to customers and suggest menu items as appropriate. </li>
<li>Efficiently navigate the Colony Grill POS computer system to execute and oversee the correct entry of orders and recording of all items served.</li>
<li>Promptly and correctly enter all orders into the computer workstation. Ensure every item that crosses the bar has been properly rung into the computer and that an updated tab is placed in front of each guest immediately after delivery.</li>
<li>Confirm daily any new menu or bar items, as well as any items being eliminated.</li>
<li>Maintain responsibility for a cash drawer throughout the shift.</li>
</ul>
Customer Service 
<ul>
<li>Always exceed guest expectations, working to anticipate their needs, and serving them in accordance with set bar etiquette. Establish an effective routine to receive guest orders promptly and properly. Attend to customer complaints as they arise and escalate them to the manager when necessary/appropriate. At end of a guests stay, promptly compute cost of check and ensure that all items have been properly rung in; accept payment and ensure that credit card has been returned or correct change has been issued.</li>
<li>Complete a quality check at regular intervals for all guests sitting at the bar.</li>
<li>For guests dining at the bar, ensure proper table maintenance before, during, and after pizza service.</li>
<li>Assure that all food and liquor served are prepared to Colony Grill specification.</li>
</ul>
Other Responsibilities 
<ul>
<li>Observe all appropriate state liquor laws regarding alcohol service including knowledge of acceptable forms of ID, and how to properly inspect them.</li>
<li>Ensure that bar guests are not overserved and deny further alcoholic beverage service to anyone potentially inebriated.</li>
<li>Present an honest and diligent attitude at all times. Maintain an appropriate, professional demeanor in all interactions with guests and co-workers. Attend all scheduled meetings and training sessions. Abide by all health code regulations and standards.</li>
</ul>
Requirements 
<ul>
<li>Professional appearance and attitude.</li>
<li>Ability to deal with multiple tasks effectively and establish priorities.</li>
<li>Ability to stand, walk, bend, kneel, lift, climb stairs, and carry objects such as glass racks and ice bins weighing up to 30 lbs.</li>
<li>Ability to keep up a steady pace of service at the bar for shifts of up to 10 hours.</li>
<li>Ability to be 100% accurate. </li>
</ul>
Complete our short application today!

<h3>Job Description</h3>
Job Description
Join the team at Tradewinds Restaurant, located within the scenic Duran Golf Club, as a Server,&nbsp;Part-Time. In this role, you'll help create memorable dining experiences for guests by delivering excellent service, handling orders efficiently, and maintaining a clean and inviting environment. Responsibilities:
<ul>
<li>Greet guests in a courteous and professional manner, providing a warm welcome and highlighting any featured menu items</li>
<li>Accurately take food and beverage orders and promptly input them into the point-of-sale (POS) system to ensure timely service</li>
<li>Demonstrate thorough knowledge of the food and beverage menus to make informed recommendations to guests</li>
<li>Utilize the POS system to place orders with accuracy, clearly communicating any special preparation requests to the culinary team</li>
<li>Manage guest transactions by preparing checks, processing payments, and balancing the cash register at the beginning and end of each shift</li>
<li>Deliver attentive and responsive service by refilling beverages and checking in with guests throughout their dining experience</li>
<li>Address guest concerns promptly and professionally, referring complex issues to management as appropriate</li>
<li>Adhere to all cleaning and sanitation protocols to maintain a clean and orderly dining environment, including ensuring proper setup of dining and serving areas</li>
<li>Serve as a bartender or beverage cart attendant as needed, demonstrating flexibility and a team-oriented mindset</li>
</ul>
 Requirements:
<ul>
<li>High school diploma or equivalent (GED) required</li>
<li>Availability to work flexible shifts, including mornings, evenings, weekends, and holidays as needed</li>
<li>Previous experience in customer service or a related field is preferred</li>
<li>Ability to stand and walk for extended periods, as well as bend, stoop, and lift up to 25 pounds</li>
<li>Demonstrates patience, attentiveness, and a professional demeanor when interacting with guests</li>
<li>Strong organizational and multitasking abilities, with the capacity to thrive in a fast-paced, dynamic environment</li>
</ul>
&nbsp; Applicants may also apply in-person at: Duran Golf Club - 7032 Stadium Parkway Viera, FL 32940 If you possess these qualifications and are ready to take the next step in your career with an organization that takes pride in its employees and the work that we do in the community, please apply in confidence by sending a cover letter and resume including salary requirements.&nbsp; DUDA’s mission is to grow Christian faith and business integrity; land values and vibrant communities; families, people and relationships; healthy food products; and sustainable wealth and balanced financial returns for future generations. We believe that in order to realize our objectives, we need the ideas and dedication of talented employees; in fact, our success depends on it. DUDA has been in business for over 90 years, and our people-oriented philosophy has encouraged pride in the quality of our products, resulting in our outstanding reputation in the marketplace. No phone calls or agencies, please. EOE Duda is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Q0hBdGwNop

Server - Part Time

<h3>Job Description</h3>

The opportunity
Delaware North Sportservice is searching for a Director of Hospitality to join our team at Miami Freedom Park in Miami, Florida. As a Director of Hospitality, you will be a food and beverage operations leader responsible for training and developing your team, managing people, processes, budgets, and expenses effectively, and delivering quality service to guests.
Pay
Minimum – Anticipated Maximum Base Salary: $110,600 - $139,300 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at <a href="https://careers.delawarenorth.com/benefits/" target="_blank">https://careers.delawarenorth.com/benefits/</a>.

What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:&nbsp;
<ul>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with up to 4% company match&nbsp;</li>
<li>Annual performance bonus based on level, as well as individual, company, and location performance</li>
<li>Paid vacation days and holidays</li>
<li>Paid parental bonding leave</li>
<li>Tuition and/or professional certification reimbursement</li>
<li>Generous friends-and-family discounts at many of our hotels and resorts</li>
</ul>

What will you do?
<ul>
<li>Assist in establishing and implementing current and long-term objectives, plans and policies, and budget</li>
<li>Build and maintain healthy relationships with license partners and maintain positive guest relations, ensuring enjoyable and memorable experiences</li>
<li>Supervise and coordinate the activities of unit management and oversee the supervision of team members, and ensure company policy and procedures are followed</li>
<li>Oversee the recommendation and creation of prices and portions for products and services within the approved profit plan</li>
<li>Ensure compliance with federal, state, and local regulations regarding liquor, sanitation, payroll, and employment</li>
</ul>

More about you
<ul>
<li>A Bachelor’s degree in hospitality, hotel management, business, or related field,&nbsp; or equivalent experience</li>
<li>Minimum four years’ experience in food &amp; beverage, hospitality, or similar management role</li>
<li>Entrepreneurial skills and skills in financial management and budgeting</li>
<li>Ability to coach and mentor a diverse workforce, working independently and as part of a team</li>
<li>Organizational and time management skills, as well as written, verbal, and interpersonal communication skills</li>
<li>Proven experience in providing excellent customer service</li>
</ul>
Who we are
Inter Miami CF is Major League Soccer’s premier South Florida club, known for its passionate fanbase and world-class game day experience. Delaware North is proud to operate all food and beverage services at the venue, from premium dining to concessions, offering an exciting environment to be part of the action both on and off the field.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
 Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
 $110,600 - $139,300 / year

Operations Manager

<h3>Job Description</h3>
Job Description
Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Acts as the owner/resident’s liaison between all aspects of the association.</li>
<li>Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources. </li>
<li>Maintain a warm and friendly demeanor at all times.</li>
<li>Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar. </li>
<li>Accompany the owner/resident on outings if desired. </li>
<li>Responsible for the overall care of the owner/resident’s unit including the cleanliness and maintenance.</li>
<li>Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire. </li>
<li>Responsible to launder, fold and iron, the owner/resident’s clothes as requested.</li>
<li>Responsible for the general upkeep and other housekeeping services as requested by the owner/resident.</li>
<li>May be called on to service the owner/residents beverage, snack and other simple requests. </li>
<li>Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly.</li>
<li>Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.</li>
<li>Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs.</li>
<li>Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance.</li>
<li>Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times</li>
<li>Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.</li>
<li>Establish relationships with local merchants and service providers as needed. </li>
<li>Take part in maintaining a clean working environment.</li>
<li>Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association.</li>
<li>Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform.</li>
<li>Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction.</li>
<li>Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association.</li>
<li>Provides quality service to residents and guests.</li>
<li>Produces any needed communications to meet Association request/needs. </li>
</ul>
Supervision
Employee reports directly to the Chef Concierge or in their absence directly to the General Manager of the community..
Competencies
Positive attitude and good communication skills, with excellent grooming standards.
Commitment to delivering a high level of customer service.
Flexibility to respond to a variety of different work situations and ability to work on your own.
Work Environment
The work environment will be indoors and outdoors, depending on the needs of the guest.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property.
Required Experience and Education
<ul>
<li>Bachelor’s degree in Hospitality Management</li>
<li>Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience.</li>
<li>Working knowledge with with computers and software used in an office environment.</li>
<li>Must be able to communicate well and convey information and ideas clearly. </li>
<li>Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. </li>
<li>Must consistently exhibit the CAN-DO attitude. </li>
</ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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