<h3>Job Description</h3>
Job Description
Summary: The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.
 
Competencies:
• Sound judgment and decision making
• Ability to lead with respect and integrity
• Detail-oriented and organized
• Strong interpersonal and communication skills
• Maintaining a high performance and accountable culture
• Ability to motivate and empower a team to deliver the best
• Self-driven and flexible
• Microsoft Office Suite proficiency
 
Essential Job Functions:
• Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts
• Ensures food, beverage and service quality meet or exceed standards
• Monitoring all service equipment
• Performing closing and/or opening duties
• Train and motivate fellow associates
• Anticipating customer needs and addressing customer concerns
• Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.
• Ensures a safe working and customer experience environment
• Ensuring compliance with all company policies.
• Contributing to a positive team environment through attitude and example
• Other duties, as needed.
 
Succession Planning
• This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.
 
General Conditions and Physical Demands:
• Lift, move or carry up to 75 pounds
• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking
 
Required Education and Experience
• Must be at least 18 years of age
• Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with “team lead” experience
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.

Shift Lead

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Community involvement</li>
<li>Fun environment and team culture</li>
<li>Career growth opportunities</li>
<li>Meal perks</li>
<li>Paid training</li>
<li>Flexible part-time or full-time schedule</li>
<li>Competitive salary</li>
<li>Training &amp; development</li>
</ul>
 Come join the Beef 'O' Brady's winning team as a Server at 205 Apollo Beach Blvd. Apollo Beach, FL 33572! We are seeking a superstar Server who lives to create amazing guest experiences! If you are friendly, upbeat, and passionate about providing great guest service in a fun, fast-paced environment, then you'll love being a part of the Beef 'O' Brady's team in Apollo Beach. Now hiring Full-Time and Part-Time Server positions. Our service team members greet guests, take orders, and serve Beef's delicious menu items! Positive attitudes and teamwork are a must at Beef's. If you enjoy people and take pride in turning customers into loyal guests, then apply today! Server Responsibilities 
<ul>
<li>Greet and welcome guests to Beef's</li>
<li>Follow Beef's steps of service for taking and serving orders</li>
<li>Be menu knowledgeable to answer guest questions</li>
<li>Present guest check and take payment</li>
<li>Follow food safety and sanitation procedures</li>
<li>Keep station and service areas clean and organized</li>
<li>Complete duties without constant supervision</li>
</ul>
Server Requirements 
<ul>
<li>Minimum age 18 or older, based on applicable state &amp; local requirements </li>
<li>Available to work weekend and holiday shifts</li>
<li>Ability to balance and carry multiple food and beverage items</li>
<li>Able to competently operate the POS and beverage equipment</li>
<li>Continuous standing, bending, and lifting up to 25 pounds </li>
</ul>
Ready to make your mark? Love people? Thrive on working in a fun, fast-paced environment? Then youll love being part of Beef O Bradys. Were not your typical restaurant chain. Were the kind of place where teammates feel more like family and guests seem more like old friends. Its been that way for decades, and its a culture that attracts winners. Success starts with you. Whether youre new to the restaurant biz or an old pro, we look for superstars who live to create amazing guest experiences. Whether dishing up crowd-pleasers in the back or tending to guests up front, we seek positive, friendly, service-oriented individuals who want to grow while enjoying all the rewards that go with it. Sound like your kind of team? Apply today to take the next step! We look forward to meeting you!

Server

<h3>Job Description</h3>
Job Description
The role…
At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House &amp; Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales.
A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails!
Main Duties
<ul>
<li>Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar</li>
<li>Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area</li>
<li>Educate guests and members about beverage options learned through House Tonic trainings</li>
<li>Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining</li>
<li>Collect payment on all sold items and operate a cash register</li>
<li>Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol</li>
<li>Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience</li>
<li>Serve customers in a friendly and helpful manner</li>
<li>Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks</li>
<li>Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience</li>
<li>Performs other duties as assigned by supervisor/manager </li>
</ul>
Required Skills/Qualifications
<ul>
<li>2+ years' experience working in high-volume F&amp;B operation</li>
<li>Craft cocktail experience and working with seasonally influenced perishable items</li>
<li>Experience making coffee drinks a plus</li>
<li>Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency</li>
<li>Strong communication and people skills</li>
<li>Flexible schedule and reliable</li>
<li>Tips certified</li>
<li>Micros a plus</li>
</ul>
Physical Requirements
<ul>
<li>Must be able to seize, grasp, turn and hold objects with hands.</li>
<li>Must be able to work on your feet for at least 8 hours.</li>
<li>Fast paced movements are required to go from one part of the club to others.</li>
<li>Must be able to move, pull, carry or lift at least 40 pounds.</li>
<li>Occasionally kneel, bend, crouch and climb as required.</li>
</ul>
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
<ul>
<li>Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically</li>
<li>Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability</li>
<li>Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.</li>
<li>Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li>
<li>Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.</li>
</ul>

Beach Bartender (Seasonal)

<h3>Job Description</h3>
Job Description
Overview
Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.

Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.

Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 

Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION
 
Responsibilities
<ul>
<li>Cleans and sanitizes all kitchen equipment such as grills, ovens, salamanders, stove tops, smokers, hot boxes, hot wells, pizza ovens, steamers, deep fryers, and other heavy equipment</li>
<li>Cleans and sanitizes all tiled kitchen floors and drains in all food and beverage service areas</li>
<li>Cleans and sanitizes kitchen walls, hood vents, coolers and freezers (both walk-in and reach-in), and ceilings (including air vents and light fixtures)</li>
<li>Cleans and sanitizes storage shelves and prep table surfaces (including the legs and casters)</li>
<li>Removes, cleans, and sanitizes kitchen floor mats and ensures proper placement</li>
<li>Cleans and scrubs the dock and trash areas</li>
<li>Operates industrial cleaning equipment and uses industrial strength cleaning chemicals</li>
<li>Ensures safe and proper use of chemicals and wears appropriate protection</li>
<li>Disposes of all Kitchen waste</li>
<li>Must be able to lift up to 100lbs</li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or GED, or equivalent is preferred</li>
<li>Previous cleaning experience and knowledge of cleaning equipment and chemicals is preferred</li>
<li>Must possess outstanding guest service skills</li>
<li>Must be detail oriented</li>
<li>Must have high standards of cleanliness</li>
<li>Must conduct yourself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures</li>
</ul>
 
Work Environment:
<ul>
<li>Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>Employee will be frequently required to stoop, kneel, or crouch. Required to push cleaning cart and operate vacuums.</li>
<li>Must be able to lift up to 50lbs</li>
<li>Required to push cleaning cart and operate vacuums</li>
</ul>

Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
 
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#indeedtampa

HEAVY DUTY CLEANER

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Assistant General Manager
Reports To: General Manager
Department: Operations
Employment Type: Salaried, Exempt
 
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
 
Position Summary
The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.
 
Key Responsibilities
 
Operational Leadership
Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.
 
Sales &amp; Brand Growth
Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
Support local marketing activations, community outreach, and guest recovery that builds loyalty.
Monitor guest feedback platforms, address trends with action plans.
 
Financial Performance
Support P&amp;L management with the GM: weekly tracking, forecasting, and variance analysis.
Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
Team Leadership &amp; Development
Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
Conduct performance check-ins, document feedback, and support progressive discipline when needed.
Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.
 
Guest Experience &amp; Service Excellence
Be highly visible on the floor; model anticipatory hospitality and effective table touches.
Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
 
Project Support &amp; Openings
Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
Contribute to opening playbooks, training plans, and readiness checklists as assigned.
Requirements:
Required Qualifications
3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.
Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
Proven ability to coach, give feedback, and develop supervisors and hourly talent.
Excellent communication, professionalism, and conflict-resolution skills.
DOH/Health &amp; Safety, alcohol service, and labor compliance familiarity.
Wine/spirits and culinary knowledge to support menu guidance and sales.
Flexibility to work nights, weekends, and holidays.
 
Working Conditions &amp; Physical Requirements
Stand and walk for extended periods (up to 8 hours).
Lift/push/pull up to 30 lbs. occasionally.
Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
Exposure to hot/cold environments and cleaning chemicals per safety standards.
 
In Return, We Offer You
Competitive compensation and performance-based bonus opportunities
Comprehensive health &amp; wellness benefits
Retirement savings plans
Employee dining discounts
Growth in a values-driven, award-winning hospitality group
 
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Assistant General Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Pastry Cook
José Andrés restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast casual to fine dining and everything in between, JAG’ers know they all play a critical role in overall success of our brands. 
What we would like from you:
· Leverage culinary skills, experience and technique to confidently prep and run a station during busy service.
· Seamlessly work with an energetic and positive kitchen team to prepare and reproduce menu items, which will exceed our guest’s expectations.
· A passion for continuous learning and discovery by embracing an active and innovative approach to expanding your knowledge of food and beverage.
· Understand all ingredients as they pertain to each recipe and preparation of each authentic menu item
What you can expect from us:
· Competitive Pay with industry leading benefits
· Access to Medical, Dental, Vision, 401k, and even insurance for your pets
· 50% off food at any of our restaurants
· Flexible Schedules
· Fun, Dynamic, Innovative atmosphere
· Education Assistance/Tuition Reimbursement
· Career Advancement opportunities
At The José Andrés Group of restaurants every endeavor is driven by the importance we place in our missions and core values. The diverse array of restaurants that make up José Andrés Group span cuisines and cultures, price points, and service styles. From two 2-Michelin-starred restaurants to game-changing small plates restaurants to fast-casual eateries and a food hall, the company offers unparalleled culinary experiences for every taste. Our restaurants serve a wide variety of global cuisines, including Spanish, American, Mexican, Greek, Peruvian and beyond, each one telling the unique stories gathered by José and the José Andrés Group team through years of travel, research, experimentation and inspiration.
JoseAndresGroup is an Equal Opportunity Employer
Requirements:
Skills &amp; Conditions
- Ability Knowledge of workstation set up and maintain a clean and organized workspace, adhere to food safety guidelines, and collaborate with the kitchen staff to meet the restaurant's menu needs. 
- Thorough knowledge of menu items and recipes. 
- Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
- Must have problem solving abilities, be self-motivated, and organized.
- This position will spend 100% of the time standing or walking.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to lift up to 30lbs. on a regular and continuing basis.
- May be required to lift trays of food or food items weighing up to 50 lbs. occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating supervisors and other employees.
- Requires manual dexterity to use and operate all necessary equipment.

Pastry Cook

<h3>Job Description</h3>
Job Description
Summary
As a Pastry Cook at Bern's Steak House, you are responsible for operating the pastry section of the kitchen while working closely with the Pastry Management Team
Responsible to create high quality pastry dishes with the standard recipes of Bern's Steak House&nbsp;and presentations in order to maintain quality standards and consistency of product. Also assist in production and maintenance of par stocks of pastry and dessert with proper rotation of products and maintain highest cleanliness and hygiene standard in the pastry and bakery section.
Responsibilities and Duties
<ul>
<li>Work day-to-day operations of the pastry and bakery section of the kitchen.</li>
<li>Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following Pastry Department&nbsp;recipes.&nbsp;</li>
<li>Ensure excellent quality throughout the dessert offerings.</li>
<li>Follows proper handling and right temperature of all food products throughout the entire shift.</li>
<li>Decorate pastries and desserts using different types of icings, toppings etc. and ensure the food presentation will be beautiful and exciting.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.</li>
<li>Attends all scheduled employee meetings.</li>
<li>Must be able to work a variety of shifts including weekends, days, nights and holidays.</li>
</ul>
Qualifications and Skills:
<ul>
<li>Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with co-workers efficiently and effectively.</li>
<li>Must possess attention to detail.</li>
<li>Must work well with others and be a team player.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Must have the ability to multitask in a high-volume restaurant setting.</li>
<li>Operates and maintains all department equipment and reports malfunctions.</li>
<li>Maintains cleanliness and organization in all work areas.</li>
<li>Must have consideration, respect to our guests and co-workers.&nbsp;</li>
<li>Must be in compliance with food hygiene and Health and Safety standards.</li>
<li>Possess professional disposition with good communication and interpersonal skills.</li>
</ul>
Education/Experience:
High school diploma and&nbsp;1&nbsp;year&nbsp;experience in the pastry, food and beverage, or related professional area.
Benefits and Perks
Immediate
<ul>
<li>Closed On&nbsp;Monday&nbsp;</li>
<li>Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve&nbsp;</li>
<li>Custom Supplemental Insurance Coverages Through AFLAC
<ul>
<li>Life Insurance Policy (10-, 20-, &amp; 30-year terms)</li>
<li>Short Term Disability Income Insurance</li>
<li>Accident Advantage On/Off Job Insurance</li>
<li>Cancer Protection&nbsp;Insurance</li>
<li>Critical Care Protection Insurance</li>
<li>Hospital Choice Insurance</li>
</ul>
</li>
<li>Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets</li>
<li>Family First Discounts
<ul>
<li>20% off entire bill at Haven restaurant &amp; bar for employee and up to 3 guests</li>
<li>20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests</li>
<li>20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests</li>
<li>10% off total purchase at Bern’s Fine Wines &amp; Spirits retail store</li>
<li>20% off entire bill for all meal periods at Élevage SOHO Kitchen &amp; Bar for employee</li>
<li>20% off Spa Services at Spa Evangeline for employee</li>
<li>20% off Epicurean Theatre classes per online purchase</li>
<li>Marriott Friends and Family Discount for hotel accommodations</li>
</ul>
</li>
<li>Complimentary Family Meal and/or $3 Discounted Meal per shift</li>
<li>Free, Secure, Covered Parking</li>
</ul>
90-Days
<ul>
<li>Custom Packaging Health Plan Options with Tenured Based Employer Contribution
<ul>
<li>Health</li>
<li>Dental</li>
<li>Vision</li>
</ul>
</li>
<li>Internal Career Growth Opportunities</li>
</ul>
1-Year
<ul>
<li>Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)</li>
<li>401K Employer Match of 25% Up to the First 6%</li>
<li>&nbsp;Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials</li>
</ul>
The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.
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goZ0ynuOsn

Full Time Pastry Cook

<h3>Job Description</h3>
Job Description
Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit <a href="http://thecolonypalmbeach.com" target="_blank">http://thecolonypalmbeach.com</a>
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

Job Overview:
Supervise, train and ensure the performance of assigned Banquet Staff to ensure efficiency and to exceed guest and meeting planner satisfaction. Ensure accomplishment of all related Banquet orders and catering contracts including collection of remaining balance at the conclusion of the event. Coordinate, organize, and execute all catering and banquet functions. Assist where necessary to provide courteous and professional food and beverage service to guests in compliance with company policies and procedures.
 
Essential Job Functions: 
<ul>
<li>Maintain complete knowledge of service requirements for assigned functions:</li>
<li>Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.</li>
<li>Floor plans.</li>
<li>Particular characteristics/descriptions of wines/champagnes ordered.</li>
<li>Prices for specified selections on cash functions.</li>
<li>Groups' names and background.</li>
<li>Type of functions and expected attendance/guarantee numbers.</li>
<li>Scheduled hours of service.</li>
<li>Special requests/arrangements.</li>
<li>Order of service, traffic flow in room.</li>
<li>V.I.P.'s.</li>
<li>Assist with organizing assigned functions and completing preparation work in accordance to departmental standards.</li>
<li>Follow up on special arrangements to ensure compliance with such.</li>
<li>Check storage areas for proper supplies, organization, and cleanliness, submit requisitions for supplies.</li>
<li>Instruct designated personnel to rectify any cleanliness/organization deficiencies.</li>
<li>Requisition linens/skirting required for designated functions.</li>
<li>Inspect the scheduled function area/room for cleanliness, working condition, and proper furniture/equipment set up; rectify any deficiencies with respective personnel.</li>
<li>Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts, and special arrangements. Communicate service needs throughout the function.</li>
<li>Ensure that assigned staff has reported to work; document any late or absent employees.</li>
<li>Coordinate breaks for assigned staff.</li>
<li>Assign stations and side work to Servers and Bartenders in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department's standards and delegate these tasks.</li>
<li>Oversee set up and break down all equipment for each event and ensure that all equipment is put back in its proper storage place.</li>
<li>Conduct pre-function meetings with Servers, Bartenders, Captains, and Set-Up Porters and review all information pertinent to set-up and service of the group.</li>
<li>Inspect grooming and attire of staff; rectify any deficiencies.</li>
<li>Inspect table, buffet, and bar set-ups; check for cleanliness, neatness, and agreement with group requirements and departmental standards; rectify any deficiencies.</li>
<li>Meet the Events team, group coordinator/host prior to the function, make an introduction and ensure that all arrangements are agreeable.</li>
<li>Greet guests upon arrival at function and assist in seating as required by the group in accordance with departmental standards.</li>
<li>Perform all steps of service in compliance with company standards to achieve excellent guest service and satisfaction.</li>
<li>Direct Banquet Staff on timing of service throughout the function.</li>
<li>Communicate additional meal requirements and special requests to the kitchen.</li>
<li>Ensure replenishment of items as specified on event orders and requested by group contact.</li>
<li>Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.</li>
<li>Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.</li>
<li>Anticipate guests' needs, respond promptly, and acknowledge all guests.</li>
<li>Promote positive guest relations at all times.</li>
<li>Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.</li>
<li>Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. </li>
<li>Total all charges for the group function, prepare check, and present to group contact for payment. Adhere to all cashiering procedures/policies.</li>
<li>Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butter, cream, dressings, etc.), and that all banquet supplies are returned to designated storage areas.</li>
<li>Direct the final breakdown of the function room and clean up. Ensure all department standards are met.</li>
<li>Complete all paperwork, checklists, and closing duties in accordance with departmental standards.</li>
<li>Complete a recap of all functions and communicate to all departments.</li>
<li>Review status of assignments and any follow-up action with manager and/or on-coming supervisor.</li>
<li>Ensure all closing duties for staff are completed before staff signs out.</li>
<li>Provide training, development, professional discipline, and positive support for all Banquet Staff to ensure qualitative standards, growth, and development.</li>
<li>Prepare weekly schedules for all Banquet Staff. Monitor labor costs.</li>
<li>Prepare daily/weekly payroll and tip distribution as assigned.</li>
<li>Conduct interviewing and selection of all departmental positions to ensure consistency in service.</li>
<li>Maintain positive motivation, morale, and efficiency. </li>
<li>Provide feedback on staff performance and deliver reviews. Report disciplinary problems and participate in the counseling of employees.</li>
<li>Foster and promote a cooperative working climate, maximizing productivity and employee morale.</li>
<li>Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.</li>
<li>Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager.</li>
<li>Remain, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.</li>
<li>Ensure that the appropriate level of confidentiality and security for all guests and company information is achieved, aiding in creating a feeling of comfort and confidence for guests.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working.</li>
<li>Perform other duties as assigned by supervisor.</li>
<li>Assist with inventories as assigned.</li>
<li>Assist with office filing.</li>
<li>Perform all necessary cleaning assignments.</li>
</ul>
 
Qualifications: 
<ul>
<li>Ability to enforce hotel’s standards, policies, and procedures with Banquet Staff.</li>
<li>Exceptional guest service and hospitality skills</li>
<li>Excellent time management skills.</li>
<li>Ability to direct performance of assigned staff and follow up with corrections where needed.</li>
<li>Ability to input and access data in a computer.</li>
<li>Ability to focus attention on guest needs, remaining calm and courteous.</li>
<li>Ability to promote positive relations with all guest, meeting planners, vendors and staff.</li>
<li>Ability to think clearly, quickly, maintain concentration and make concise decisions.</li>
<li>Ability to prioritize, organize, delegate work assignments and follow up.</li>
<li>Ability to motivate assigned staff, ascertain staff training needs and provide such training.</li>
<li>Ability to maintain confidentiality of all guest information and pertinent hotel information.</li>
<li>Ability to ensure security of storage room access and company property.</li>
<li>Ability to work well under pressure of coordinating guest requests at any given time.</li>
<li>Ability to perform job functions with minimal supervision.</li>
<li>Ability to exert physical effort in assisting with amenities or transporting items.</li>
<li>Ability to work cohesively with other departments and co-workers as part of a team.</li>
<li>Audiovisual services knowledge.</li>
<li>Delphi Knowledge</li>
<li>Previous guest relations training.</li>
<li>Creative ability to decorate food tables/displays.</li>
</ul>

Education/Experience Requirements:
<ul>
<li>High School Diploma or equivalent.</li>
<li>5 years experience in banquet food service at a luxury venue.</li>
<li>2-3 years management experience in banquet food service, at a luxury venue.</li>
<li>Proficient with creating, reading and interpreting, and following Banquet Event Orders.</li>
<li>Food handling certificate and certification in alcohol awareness program. </li>
<li>Knowledge of various food service styles.</li>
<li>Ability to satisfactorily communicate in English with guest, management and co-workers to their understanding.</li>
<li>Ability to compute basic mathematical calculations.</li>
<li>Availability to work a flexible schedule, including holidays, weekends, evenings, and periods of high demand.</li>
<li>Strong food and beverage knowledge.</li>
<li>Extensive knowledge of specific room set-up styles.</li>
<li>Oral Comprehension - demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences.</li>
<li>Reading Comprehension - demonstrates an understanding of written sentences and paragraphs in work-related documents.</li>
<li>Writing - communicates effectively in writing as appropriate for the needs of the audience.</li>
<li>Computer Skills - Proficient with Microsoft Office Suite or related software, F&amp;B, and Banquet system.</li>
<li>Excellent guests service skills and passion for hospitality.</li>
<li>Knowledge of audiovisual equipment and cleaning equipment.</li>
<li>Familiarity with food and beverage cost controls.</li>
<li>College or training in hospitality industry.</li>
<li>Certification of previous training in liquor, wine and food service.</li>
</ul>
 
Physical Requirements:
<ul>
<li>Prolonged periods of standing and walking and frequently pulling, pushing, and bending.</li>
<li>Continuous movement throughout the hotel banquet areas.</li>
<li>Exposure to indoor and outdoor environment elements.</li>
<li>Ability to use hands to finger, handle or feel, and reach with hands and arms.</li>
<li>Able to regularly grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. on a continuous schedule following appropriate safety procedures. </li>
<li>Ability to occasionally lift or move up to 50 pounds.</li>
</ul>

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