Job Description
Job DescriptionActalent is Hiring a Data Entry Pharmacy Technician
Job Description
The Pharmacy Technician is responsible for responding to inbound and outbound calls to customers while ensuring a high level of customer service and maximizing productivity. This role involves direct in-person and phone-based customer interaction to answer and resolve a wide variety of inquiries. You will answer questions related to pharmacy services, delivery inquiries, complete refill calls, and assist with pharmacy-related calls. Additionally, you will interact with customers to provide information, address inquiries regarding products and services, and ensure timely receipt of goods. Handling and resolving customer complaints is also part of the role. Responsibilities include receiving and processing new pharmacy referrals, verifying insurance coverage, facilitating prior authorization requests, accurately transcribing prescriptions, generating reports that follow the cycle fill calendar, and coordinating delivery. You will serve as the first point of contact for service-related inquiries and associated needs, support pharmacological services, and maintain accurate and complete patient records according to HIPAA privacy and security regulations.
Responsibilities
- Respond to inbound and outbound customer calls with a focus on customer service and productivity.
- Interact directly with customers to resolve inquiries related to pharmacy services and deliveries.
- Handle questions and provide information about pharmacy products and services.
- Resolve customer complaints and ensure timely receipt of goods and services.
- Receive and process new pharmacy referrals and verify insurance coverage.
- Facilitate prior authorization requests and accurately transcribe prescriptions.
- Generate reports following the cycle fill calendar and manage refill requests.
- Coordinate delivery and serve as the first point of contact for service-related inquiries.
- Support pharmacological services by verifying insurance information and updating patient records.
- Coordinate initiation of care with patients, caregivers, and other care providers.
- Maintain patient records according to HIPAA privacy and security regulations.
Essential Skills
- Strong data entry and typing skills.
- High School Diploma or GED.
- Valid Florida Pharmacy Technician License.
- 2+ years' experience as a pharmacy technician.
- Bilingual English-Spanish.
- Completion of a board-approved pharmacy technician-training program.
- Advanced skill in Microsoft Office Suite, especially Excel and Access.
- Excellent verbal and written communication skills.
- Time management skills.
Additional Skills & Qualifications
- DME experience.
- Telephonic customer service experience.
- Prior authorization experience.
- Willingness to learn new computer software.
- Strong commitment to teamwork and flexibility.
- Punctuality and organization.
- Problem-solving skills.
Work Environment
The position is 100% onsite in a specialty pharmacy attached to a community clinic. You will work in a team environment consisting of four technicians and one pharmacist. The shift is Monday-Thursday with full days and Fridays from 8:30 am to 12:30 pm, with one unpaid lunch hour that can be shortened to maximize pay. The work environment is high volume, filling 100-150 scripts per pharmacy team per day, supporting four local pharmacies. The team embodies a family culture with opportunities for permanent employment, up to 9% 401k match, tuition forgiveness, and six paid federal holidays during the contract period.
Job Type & Location
This is a Contract to Hire position based out of Miami Gardens, FL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Miami Gardens,FL.
Application Deadline
This position is anticipated to close on Nov 20, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.