Senior Patient Experience Coordinator (Front Desk Operations Role)

Job Description

Job DescriptionSalary: Commensurate with qualifications and experience

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AlluraMD is a multi-location medical aesthetics and concierge medicine practice offering advanced treatments in medical aesthetics, functional medicine, and regenerative medicine designed to improve overall well-being.

We are looking for aSenior Patient Experience Coordinator,a role designed to bridge patient care excellence with team leadership. This is a hybrid manager-in-training/front desk position and sits above our Patient Experience Coordinators and who partners closely with the Practice Manager to ensure every detail of the patient journey is seamless, luxurious, and unforgettable.

Why Youll Love This Role

• Youll take ownership of delivering and elevating the patient experience while actively performing front desk duties and mentoring the team to ensure consistent excellence in service and operations
  
• Youll gain valuable leadership exposure by collaborating with Practice Management to strengthen operations, inspire team performance, and shape the foundation for future leadership growth

• Youll be part of a flourishing, fast-paced environment where wellness and aesthetics intersect with purpose. Success in this role requires a proactive, grounded presencesomeone who leads with initiative, adaptability, and a hands-on approach that balances strategic thinking with day-to-day execution
  
  

What Were Looking For >>>>>

Must-Have Experience

• 3 to 5+ years in a medical spa, dermatology, or luxury wellness practice (required)
  
  
• Prior leadership, mentorship, or supervisory experience strongly preferred
  
  
• Sales or consultative communication background (spa, fitness, or boutique wellness)
  
  

Essential Qualities

• Leadership presence: Confident, polished, and able to guide others with professionalism and warmth
  
  
• Patient-first mindset: Dedicated to creating a consistent 5-star patient journey
  
  
• Organized & proactive: Anticipates needs, solves problems quickly, and ensures flow is seamless
  
  
• Team player & mentor: Leads with maturity, uplifts others, and fosters a supportive, drama-free environment rooted in respect and collaboration
  
  
• Growth-driven: Thrives in environments where excellence, initiative, and results are recognized
  
  

What Youll Do

• Oversee and manage daily patient flow and ensure the environment reflects AlluraMDs luxury standards
  
  
• Greet, guide, and follow up with patients, ensuring trust and satisfaction at every step
  
  
• Assist with scheduling accuracy, invoicing, and EMR documentation reviews
  
  
• Confidently promote services, memberships, and wellness offerings
  
  
• Support cross-location operations and collaborate with the Practice Manager on workflow improvements
  
  
• Contribute to marketing initiatives, patient feedback programs, and strategies to drive patient retention
  
  

The Goal of Your Role

To elevate the patient journey while serving as a bridge between the front desk and practice managementensuring standards are upheld, challenges are resolved, and every patient leaves feeling valued.

Perks & Benefits

We offer competitive pay, generous benefits, leadership development opportunities, and a chance to grow with one of the most forward-thinking medical aesthetics practices in the region. After 90 days, youll also enjoy monthly incentives tied to overall practice performancerewarding you for being an integral part of our success.

Schedule:
40 hours per week, including 2 Saturdays per month and flexibility to support multiple locations.

AlluraMD is dedicated to a discrimination-free and harassment-free workplace, where all team members are respected, included, and treated with dignity. We make fair, unbiased decisions in hiring, compensation, training, evaluation, and termination, offering equal opportunities to all qualified candidates and employees. We actively address unconscious biases and work to foster an inclusive environment where everyone feels welcome.

NOTICE TO ALL APPLICANTS CONCERNING THE COMPANY

DRUG FREE WORKPLACE PROGRAM AND MEDICAL MARIJUANA

AlluraMD is a drug free workplace that complies with the State of Florida Drug Free Workplace Act and testing procedures. Please be aware of the following information concerning medical marijuana and the company stance concerning it. Medical marijuana is available in a variety of forms. Medical marijuana that has a certain level of THC may show up on a drug test. Some medical marijuana does not have THC and will not show up on a drug test. A physician will know if the medical marijuana that they are prescribing would have enough THC to result in a positive drug test. Please consult with the physician to determine if the medical marijuana that they are prescribing will have enough THC to result in a positive drug test. If the medical marijuana that is prescribed does result in a positive drug test result, the company stance concerning this is outlined in the company drug free workplace policy and outlined below.

NOTE: AlluraMD is in agreement with the Federal Government that marijuana is an illegal controlled substance and will not recognize medical marijuana as a legitimate prescription. A positive test result for marijuana will be treated the same as any other positive test result, even if an applicant or an employee has a medical marijuana prescription. A negative pre-employment drug test result is a condition of employment with this company. Therefore, an applicant will be denied employment with this company if they test positive for marijuana even if they have a medical marijuana prescription that contains THC.