Job Description
Job Description
Purpose:
Responsible for selling, receiving, and delivery of parts, attachments, and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Greet customers and provide assistance.
Responsibilities:
- Look up and ordering of Parts for John Deere equipment using JDPOINT ordering system & PMPRO catalog system.
- Look up and ordering of Parts for Other Vendors using their website catalogs.
- Sells & orders parts required to fill customer needs using PFW business system.
- Promotes and sells products and/or services to meet customer needs.
- Supplies Service Technicians with parts as required.
- Assists with preparing and maintaining merchandise displays.
- Assists in keeping the parts department clean and orderly.
- Follows up on shortages and expedites issues by reporting to the manager.
- Assists in maintaining all departmental tools, equipment, and vehicles are in good working order.
- Perform other related duties assigned by Managers.
Experience, Education, Skills and Knowledge:
- Basic data entry/keyboarding skills.
- Basic machinery knowledge.
- Parts Educate - Required to have 20 credits per year of John Deere training as well as training requested by their Parts Manager.
- Ability to use the JD Pathways /John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering.
- Ability to learn PFW business system for invoicing, receipting and ordering parts for customers.
- Ability to work in a team environment.
- Ability to lift items weighing up to 75 lbs.
- High School diploma or equivalent experience.
- Forklift license required.