Job Description
Job DescriptionDescription:
JOB SUMMARY: The Team Lead at Fresh Stop plays a critical role in ensuring smooth daily operations by providing leadership support, maintaining high service standards, and ensuring compliance with company policies. In addition to assisting with day-to-day duties, the Team Lead is responsible for guiding team members, resolving customer concerns, and supporting the Store Manager with administrative and operational tasks to maintain a well-organized, clean, and customer-focused environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
· Provide excellent customer service by consistently greeting and assisting customers with professionalism.
· Supervise shift operations to ensure staff compliance with policies, procedures, and performance expectations.
· Oversee the front end, resolving escalated customer issues professionally and efficiently.
· Lead by example with accurate and efficient handling of transactions, refunds, voids, and safe drops.
· Ensure sales floor, registers, coolers, and workspaces remain stocked, clean, and orderly.
· Monitor staff timekeeping and adherence to schedules, including break compliance.
· Complete shifts change checklists, daily paperwork, and end-of-day tasks as directed.
· Support onboarding and on-the-job training of new hires under Store Manager Direction.
· Maintain Shift Productivity by motivating team members and reinforcing company standards.
· Assist with opening/closing procedures, including securing the store and preparing deposits.
· Maintain a neat personal appearance in accordance with Company Uniform and Dress Code Policy.
Living our Core Values is an essential part of each and every job
· Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. Our goal is to make each, and every customer feel like a guest.
· Team ORIENTED – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
· Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
· Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
· Passionate – We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
Leadership Responsibilities:
· Responsible for store staff. Carries out supervisory responsibilities in accordance with the organization policies & state, federal & local laws. Responsibilities include training employees; planning, assigning & directing work.
· Promote a team-first culture built on accountability, respect and positive attitudes.
· Communicate effectively with the Store Manager regarding performance issues or policy violations.
· Step in as acting supervisor when the Store Manager and Assistant Manager are unavailable.
· Address and correct employee conduct and performance issues on shift as needed.
· QUALIFICATION REQUIREMENTS: Required to work scheduled hours including evenings, weekends, and holidays, are required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· Prior experience in retail or food service, preferably in leadership or keyholder role.
· Strong customer service and communication skills.
· Ability to lead a small team in a fast-paced environment.
· Dependable, organized, and able to manage priorities effectively.
· KNOWLEDGE AND SKILLS: Strong proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to read, review, and interpret financial statements and other reports and documents to affect change. Demonstrated skills in leadership and customer service. Demonstrated ability to develop and promote team members. Excellent oral and written communication and interpersonal skills are required. Ability to exercise sound judgment and work with minimum supervision.
· LANGUAGE SKILLS: Effectively present information to customers, associates & management. Ability to read, analyze & interpret financial reports & legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community. Must be able to speak, read & write in the English language.
· REASONING ABILITY: Ability to solve practical problems & deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
· CERTIFICATES, LICENSES, REGULATIONS: Valid in-state Driver’s License with required auto insurance.
· PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to stand, sit, and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch. The employee must occasionally lift or carry up to 50 pounds. May be exposed to outdoor weather during fuel area or vendor monitoring tasks.
Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All the responsibilities listed above are considered essential job functions to this position.
WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions & is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, & extreme heat and/or cold. The employee occasionally works near moving mechanical parts; in high, precarious places; & is occasionally exposed to toxic or caustic chemicals, & risk of electric shock. The noise level in the work environment is usually moderate to loud.
What’s In It For You?
Fresh Stop is committed to creating an environment that encourages and rewards excellence, providing a range of benefits that include:
- Competitive salary and bonus incentives
- Medical, dental, and vision
- Vacation pay
- 401(k) Plan
- Short-term and long-term disability benefits
- Professional growth opportunities
- And more…
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.
Requirements: