Job Description
Job Description
Job Purpose
The Patient Service Representative oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.
Duties and responsibilities
- Provide a courteous, professional working environment
- Maintain effective communication with patients, coworkers, and manager
- Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility
- Verify insurance and set eligibility dates in system
- Call and remind patients to bring missing information to their appointment
- Collect payments and patient-responsible balances
- Post charges to patient accounts
- Scan and import demographic and clinical documentation into patient charts
- Schedule appointments as needed
- Monitor patient schedule to accommodate walk-in patients
- Direct patients to the proper department for assistance
- Answer multi-line telephone system
- Operate office equipment, ie. Fax, copier, computer and credit card machine
- Provide copies of patient medical records as requested
- Contribute to the positive image of the front office operations
- Perform other administrative and program-related duties as assigned.
Qualifications/Knowledge/Skills/Experience
- High School Diploma or equivalent required;
- Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination.
- Strong interpersonal and communication skills, especially via phone and written outreach.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems.
- Bilingual (English/Spanish or English/Creole) a plus.
Working conditions
- Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required.
Physical requirements
- May require the occasional ability to lift up to 10 pounds.
Direct reports
- N/A
About Us
26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.
Additional Information
- Background screens will be performed, and education will be verified prior to employment.
- Please be prepared to provide the required information and/or documentation.
- 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
- 26Health is an equal opportunity, affirmative action employer.