Insurance Verification Specialist/ Team Lead

Job Description

Job Description

Scotch Institute of ENT, a division of ENT and Allergy Associates of Florida, is currently seeking a Front Desk Team Lead (full-time position). Our main office is located in Wesley Chapel (Seven Oaks area) Monday-Friday and our second location is located in Trinity (New Port Richey) on Tuesdays, Wednesdays and Fridays. This position may be required to commute to our Trinity office one to two days per week. Our areas of focus are ENT (adult and pediatric), Hearing, Allergies, and Sleep Medicine. We have 3 physicians, a nurse practitioner, and a physician assistant.

Front Desk Team Lead Description:

This is an excellent opportunity for an experienced medical practice professional who is able to multitask, motivated, able to handle a high volume of patients, phone calls and charts. Must be a self-starter, have EMR, medical records, check in and check out experience and willing to learn all aspects of the ENT and Audiology field. This role will oversee front office operations, support staff, and ensure a seamless experience for clients and visitors.

Front Desk Team Lead Responsibilities:

• Oversee front desk operations, ensuring efficiency and professionalism

• Supervise and mentor front desk staff, providing training and support

• Handle patient or guest inquiries, complaints, and service requests

• Manage scheduling, check-ins, and administrative tasks

• Clarifies and verifies details of insurance coverage such as copays, deductibles, and authorization requirements

• Collaborate with other departments to optimize workflow and customer experience

Front Desk Team Lead Requirements:

• Minimum 1-year previous experience in a medical practice.
• Experience in front desk management or customer service leadership
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Knowledge of scheduling systems and administrative procedures
• Leadership and team-building abilities
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• Strong computer literacy.
• Bi-lingual is a plus.

Employee Benefits :

• Medical, Dental and Vision: Effective 1st of the month after 60 days of employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands: Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Incumbent must also be able to assist patients in transferring from wheelchair to an exam chair, when necessary. Responsibilities may also require the incumbent to travel between ENTA offices for support purposes. The incumbent must also be capable of lifting up to 25 pounds.

This company is an equal-opportunity employer.

We are a tobacco free workforce.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.