Guest Liaison/Inspector

Job Description

Job Description

Holiday Beach Companies in Panama City Beach, FL is looking to hire a full-time Guest Liaison/Inspector to assist our Holiday Beach Rentals company. Are you highly motivated and take pride in your work? Would you like to work for a successful company that values its employees? If so, please read on!

This position earns a competitive wage of $20/hour plus, depending on experience.

Benefits Offered to Full Time Employees:

Medical, Dental, Vision, PTO Accrual plan, Voluntary Life, Short and Long Term Disability, Critical Illness, Accidental

ABOUT HOLIDAY BEACH COMPANIES

Holiday Beach Companies is five unique companies in one - we are all-inclusive from Real Estate, Development, Construction, Mechanical and Rentals. We offer the finest luxury vacation rentals throughout Florida's Panhandle.

A DAY IN THE LIFE OF A GUEST LIAISON/INSPECTOR

The Guest Liaison/Inspector will be responsible for assigned rentals homes. This position will ensure that all assigned homes meet and/or exceed appearance and cleanliness standards as set by Holiday Beach Rentals. Act as a point of contact for all guests; answering questions, addressing concerns, an ensuring their overall satisfaction with their experience.

JOB REQUIREMENTS AND RESPONSIBILITIES

• Guest service liaison will be responsible for greeting guests at arrival and going over operation of house specific features, i.e., pool alarms, front door locks, elevator, etc. After guests check in, addressing guest issues/requests during the stay.
• Maintain property appearance, inventory, cleanliness, and maintenance of assigned properties.
• Ensure interiors and exteriors are completed, set for guest arrival and up to our company standards.
• Preform inspections prior to guest arrivals and departures and after cleans have been performed.
• Be ready to perform assisted check-ins and check-out should a guest request one.
• Responsible for finding solutions to guest concerns in regard to the property condition and requests in a timely manner to ensure guest satisfaction with company.
• Communicating with head cleaners, maintenance manager, owner liaison and operations manager regarding needs for the houses reported by guests.
• If guests are coming in for a special event/occasion or a repeat guest, put a gift in the house for the guest.
• Coordinate grocery, baby gear and other deliveries on guest behalf. Ensure rental gear is picked up by company after guest departure. Call guest prior to confirm details.
• Contacting guest after departure of items left.
• Arrange and confirm add on services prior to arrival, ie - grocery delivery, beach chairs, tours, shuttle, grocery delivery.
• Other duties as assigned by management

Work Days:

We are open 7 days per week however 2 days off are scheduled each week

• Must be able to work weekend shifts unless they request time off.
• Rotating on call schedule to address any in-house guest issues that come in after 7 PM that come in from answering service.

Qualifications:

• Must have a valid driver's license
• Team player - willing to jump in and help others as needed
• Comfortable in a fast-paced work environment handling multiple priorities
• Weekend is a must, especially during busy season (May - September)
• Maintain a positive attitude and exude enthusiasm
• Attention to detail - quick to notice cleanliness, items out of place/missing, broken, etc.
• Must know inner workings of houses on rental program, how to look at and make notes in existing reservations, add additional services and collect payment on existing reservations.

Physical Requirements:

• Able to walk up multiple flights of stairs, daily
• Able to stand for long periods of time
• Able to lift up to 20 lbs - able to carry items from vehicle into the home and upstairs if needed

Job Type: Full-time

ARE YOU READY TO JOIN OUR EXCITING TEAM WHERE EVERY DAY'S A HOLIDAY?

If you feel that you would be right for this job, please fill out our initial mobile-friendly application. We look forward to meeting you!

Transparency in Coverage Act

The below link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

https://link.edgepilot.com/s/75f68a39/hytxG2066kOEV4AUh9keiA?u=https://…