Job Description
Job DescriptionDescription:
The Business Technology Support Specialist provides comprehensive support across IT operations, business systems, and cross-departmental technology initiatives. This role handles day-to-day IT support requests, user access management, asset tracking, and data integrity assurance while also contributing to IT project coordination, reporting, and process improvement.
The Business Technology Support Specialist upholds and promotes the company's culture, values, and mission: Honor God, Help People, Save Lives.
Requirements:
IT Operations & Helpdesk Support
- Serve as the first point of contact for IT and business system support requests.
- Diagnose and resolve hardware, software, and network issues across Windows, macOS, ChromeOS, iOS, Android, and printing devices.
- Manage onboarding and offboarding, including provisioning of accounts, devices, and access rights.
- Maintain IT documentation, asset inventories, and access records to ensure compliance.
- Tracks project timelines and resources to help IT leadership make logistical decisions.
- Support business continuity and backup systems.
Project Coordination & Communication
- Track IT project tasks, deliverables, and schedules across teams and vendors.
- Maintain project plans, calendars, and timelines aligned with company priorities.
- Prepare meeting agendas, notes, and presentations.
- Schedule and facilitate meetings, ensuring action items are documented and followed up.
- Draft and distribute project communications and updates.
Reporting, Analytics & Documentation
- Assist with creating reports and dashboards for IT performance, system adoption, and project progress.
- Compile metrics and insights from various systems to support data-driven decision-making.
- Maintain digital organization for IT and business systems documentation to ensure accessibility and version control.
System Integrations & Automation Support (Growth Area)
- Assist in developing and maintaining system integrations and workflow automations under guidance from IT leadership.
- Support data-related tasks such as imports, exports, validation, and reporting.
- Help document integration connections, dependencies, and troubleshooting steps.
- Contribute to initiatives that improve system reliability, user experience, or cross-system consistency.
Qualifications & Skills
Minimum Qualifications
- High School Diploma or equivalent.
- Proficient with Windows 10/11 and Google Workspace applications.
- Strong organizational, communication, and problem-solving skills.
- Hands-on experience providing technical support or resolving IT-related issues (whether in a professional or other environment).
- Awareness of common cyber threats and best practices for safe computing.
Preferred Qualifications
- Familiarity with IT support ticketing, ITSM, and/or project coordination systems.
- Experience with Windows Server or similar environments.
- Experience with Google Workspace administration, NetSuite, and project tools such as Asana, Monday.com, or Jira.
- Basic knowledge of Ethernet networking, device configuration, and IT troubleshooting.
- Proficient in leveraging API libraries for the development of cross-system integrations and inter-system automations.
Work Environment and Time Requirements
The Business Technology Support Specialist works a standard work week in an office environment.
A standard work week may involve:
- 65% IT L1 and L2 Technical Support
- 15% Staff and Device Provisioning/Deprovisioning
- 15% IT Administrative Tasks
- 5% Growth Areas/Training
Key Results Areas (KRAs)
- IT Operations & Helpdesk Support
- IT Documentation & Compliance
- Data Integrity & System Reliability
Key Performance Indicators (KPIs)
- Average Time to Close Ticket
Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.