Installation Coordinator

Job Description

Job Description

Installation Manager
Role Summary:
Responsible for the management of furniture installation services, ensuring high levels of customer satisfaction through effective coordination of field personnel and project execution.

Specific Responsibilities and Duties:

Field Operations

• Establishes field procedures and methods of work, ensuring that all service activities are consistent, safe, and efficient

• Ensures that efficient work plans are developed for every installation project, prior to the crews getting to the site

• Interfaces with the field crews to ensure client and sales personnel communications are regular and professional

• Trains field supervisors in the expert skills of installation project analysis, work planning and management, labor management, client and third-party interfacing, customer relations, project administration, etc.

Quality and Customer Satisfaction

• Establishes service standards of performance, and monitors these standards throughout the service operation

• Establishes customer satisfaction criteria and monitors these criteria for all service customers

• Encourages and participates in division quality processes and meetings, ensuring that on-going quality processes are being implemented and that continual improvement goals are being met

Company DescriptionMarket leader with excellent culture

Company Description

Market leader with excellent culture