Job Description
Job DescriptionDescription:
About the Position
Grey Oaks Country Club, a prestigious Club in Naples, Florida, is seeking a Spa Receptionist & Member Services Assistant who will enthusiastically greet our members and guests and assist them with their needs. In this role you would be interacting with members and guests in-person, on the phone and by email.
About Grey Oaks Country Club
Considered one of the premier Country Clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include a 63,000-square-foot east clubhouse, 12,000-square-foot golf pro shop, golf performance center, 30,000-square-foot wellness center, sports center, and the pool café, a 22,000-square-foot complex with indoor and outdoor dining overlooking an expansive resort-style pool with a wading entrance, waterfall, and lap lanes. Additionally, The Estuary offers a 20,000-square-foot clubhouse with indoor and outdoor dining overlooking the golf course, as well as a golf pro shop and his-and-her locker and card rooms.
In addition to our facilities and amenities, our staff continuously commits itself to unparalleled professional service for our members and their guests.
There are over 250 professionals working at Grey Oaks. Located in Naples, Florida, Grey Oaks has earned the coveted designation as a Platinum Club of America, and a Distinguished Emerald Club with Elite status. Learn more at our website www.greyoakscc.com
About You
You are an outgoing and personable professional with a background in customer service, member services, and/or general administrative duties coupled with an interest in the hospitality industry. You are adept at effectively communicating with all types of people. You are organized, a problem solver, and highly proactive. You understand that service is at the heart of your job.
You understand and live by the concept of being a “team player,” making sure that collaboration is essential to your success, as well as the success of those you work with.
Your wisdom is clearly understanding what you know and what you don’t know, and making sure that the right person handles the right problem.
Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day, and displayed with every decision you make.
Requirements:
Primary Responsibilities
- Responsible for greeting all members and guests and directs inquiries to the appropriate team member.
- Answers telephones, handles scheduling/rescheduling/cancellation of appointments.
- Must understand all activities and programming within Wellness & Spa.
- Ensures scanning and check in of all members and guests, manually entering information if necessary.
- Greet and welcome members by name when possible, and with a smile upon arrival.
- Exceptional interpersonal, customer service and communication skills. Ability to act with a sense of urgency and be calm under pressure
- Assists with Member/Guest check-in for services and activities, providing members with a personalized welcome experience
- Familiarity of phone systems with multiple lines and functions in answering, retrieving voicemail messages and routing calls
- Assist Members and executive team with clerical tasks (i.e, typing, scanning, printing, filing, editing documents, mailing packages)
- Create guest passes for members.
- Receive and sort all mail, directly to the appropriate team member.
- Communicate with departments to keep track of events and daily operations (i.e, BEOS, Events calendar, event details, hours of operations) to ensure accurate and consistent information for members and guests.
- Ability to retain names and Club information and respond to members by name and inform them of Club events and activities.
- Observes safety and security procedures and uses equipment and materials properly and ensures that we provide a safe workplace for our team.
- All other duties as assigned by management.
Education/Experience
- Minimum 1 year of experience in a professional administrative and/or receptionist position
- Experience working at high end private club, Spa or in the hospitality industry desired
- Proficient in the use of Microsoft Office, specifically Outlook, Word and Excel - knowledge of NorthStar and/or Asset Essentials is plus.
Compensation & Benefits
Grey Oaks has an attractive compensation-- a great work environment and the opportunity to work and learn from some of the best in the industry.
Grey Oaks is an Equal Opportunity Employer and Drug-Free Workplace