Job Description
Job Description
ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
Job Description:
SUMMARY:
Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Fort Myers, FL!
The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers' experience in upgrading their homes.
This is a 100% onsite position in our Fort Myers, FL location.
RESPONSIBILITIES:
-Provide Signature Service customer service to homeowners
-Create and maintain homeowners¿ job files
-Schedule homeowners¿ technical measure, installation date, and reminder calls
-Work with sales representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
-Send out the post installation survey and resolve any post-installation situations
QUALIFICATIONS:
-1+ years customer service experience
-Solid and accurate data entry skills
-Strong communication and time management skills
-Competency in Microsoft Office software
-High attention to detail and organization abilities
-Excellent interpersonal skills and the ability to manage simultaneous tasks
Pay Range:
$24.45 - $35.45
CULTURE AND BENEFITS:
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.
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401 (k) Plan, Employer Fixed Contributions & Company Matching
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Profit Sharing
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Medical, Dental and Vision Coverage
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Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
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Life Insurance
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Paid Time Off & Paid Holidays
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Paid Maternity Leave & Paid Parental Leave
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Career Growth Planning & Nationwide Career Opportunities
**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
Company DescriptionBe a part of something BIG! Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience. There is something new happening every day at Renewal by Andersen.
Apply today and we will connect with you soon if you meet the qualifications!
Company Description
Be a part of something BIG! Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience. There is something new happening every day at Renewal by Andersen.\r\n\r\nApply today and we will connect with you soon if you meet the qualifications!