Job Description
The Card Cellar is seeking a driven and experienced General Manager to lead our premium collectible card business from the ground up. This is a unique opportunity to be involved in every stage of the process — from pre-opening and store build-out to day-to-day operations — shaping a best-in-class retail and live selling experience.
The ideal candidate is passionate about sports cards, TCG, grading, and live breaking, with proven leadership skills and hands-on experience in retail or collectibles. This role will require operational excellence, strategic thinking, and the ability to build strong relationships with vendors, partners, and the collector community.
Responsibilities:
Pre-Opening Leadership:
- Coordinate store build-out, including contractors, layout design, display installation, and merchandising plan.
- Select and implement POS, inventory management, and integrated e-commerce/live selling systems.
- Develop all operational processes, from product intake to in-store presentation, shipping, and returns.
- Create the store’s operational manual for future team onboarding and training.
Operational Management (Post-Opening):
- Oversee all daily store operations, ensuring premium customer service and sales performance.
- Manage integrated inventory across physical store, e-commerce, and live selling platforms (Whatnot, Fanatics Live, etc.).
- Recruit, train, and lead a high-performing sales and event team.
- Plan and execute events: product launches, in-store activations, and live breaking sessions.
- Maintain strong vendor and distributor relationships to secure exclusive products and promotional opportunities.
- Monitor KPIs, generate performance reports, and present strategic recommendations to ownership.
- Ensure compliance with company policies, safety protocols, and local regulations.
- Collaborate with marketing to align campaigns, promotions, and social media content with business objectives.
- Stay ahead of industry trends, grading standards, and collector preferences to keep The Card Cellar competitive.
Requirements:
- Proven experience as a General Manager, Store Manager, or similar leadership role in retail, preferably in collectibles or hobby industry.
- Deep knowledge of sports cards, TCG, grading services (PSA, BGS, CGC), and live breaking formats.
- Strong leadership, organizational, and problem-solving skills.
- Experience implementing operational systems and processes from scratch.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency in business reporting, budgeting, and vendor negotiations.
- English fluency required; Spanish is a plus.
Nice to Have:
- Established relationships within the collectibles industry.
- Experience hosting or coordinating live breaks and community events.
- Familiarity with high-end product display and luxury retail environments.
- Travel Requirements:
- Occasional travel to conventions, trade shows, and industry events.
Compensation:
Competitive, based on experience.
How to apply:
Interested candidates should submit a resume and brief cover letter detailing their experience in collectibles, live breaking, and retail operations to hiring@thecardcellarfl.com
- Please include examples of past projects where you’ve successfully launched or managed retail operations.