Job Description
Job DescriptionSalary:
Health Center Manager-Cape Coral
The Health Center Manager is responsible for the overall coordination and delivery of high-quality patient care
by managing staff, resources, and daily operations of the health center. This role fosters a culture of service
excellence, accountability, and continuous improvement while promoting healthy living, disease prevention, and
patient engagement. The Health Center Manager serves as the on-site leader, ensuring alignment with
organizational standards and supporting the Clinical Operations Director in meeting strategic and operational
goals.
This position is ideal for a motivated, servant leader who thrives in a fast-paced environment, maintains a
strong presence and positive relationships with their center team members, is passionate about patient care
and regulatory compliance, demonstrates exceptional time management, consistently follows up and
follows through, upholds a high standard of accountability, and excels at supporting and developing a high performing team.
Minimum Qualifications
Education: Licensed Practical Nurse (LPN) or Registered Nurse (RN) required.
Certification: BLS for Healthcare Providers (American Heart Association).
Experience: Minimum of 3 years in supervisory and management in a healthcare setting, preferably primary
care, urgent care, or occupational health.
Knowledge/Skills/Abilities
Proven ability to lead by example and engage teams in a collaborative environment.
Excellent written and verbal communication skills with staff, patients, and leadership.
Strong organizational and time-management skills with the ability to prioritize effectively.
Sound judgment and decision-making skills with strong attention to detail.
Proactive mindset with a strong sense of accountability and commitment to policy-driven standards of care.
Positive, professional attitude with the ability to build strong relationships and foster trust.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
Proficiency in eClinicalWorks (eCW) a plus
Essential Responsibilities
Operational Leadership
Maintain daily on-site presence to oversee day-to-day operations and ensure smooth workflow.
Communicate regularly with the Clinical Operations Director, including submission of
weekly/monthly updates.
Ensure health center is properly stocked with medications, supplies, and equipment.
Perform quarterly safety audits and other assigned audits to maintain a safe, compliant environment.
Uphold patient confidentiality and safeguard sensitive staff information.
Team Leadership & Development
Provide direct leadership and guidance to ancillary staff under the direction of the
Clinical Operations Director.
Assist with staff recruitment, onboarding, training, and professional development.
Develop the orientation training plan for new clinic staff, and ensure completion of new hire
checklists with proper orientation and skills competencies are completed within the
established time frame.
Collaborate on staff meeting agendas and provide operational updates.
Promote engagement, accountability, and teamwork through coaching, mentoring, and
corrective action when necessary.
Participate in ongoing staff development and succession planning in partnership with the
Clinical Operations Director.
Patient Care & Service Excellence
Ensure patients receive exceptional customer service and quality care.
Foster a patient-centered environment that supports health promotion, disease management,
and prevention initiatives.
Respond promptly and effectively to patient concerns or service issues.
Coordinate staff work schedules, approve time off requests, and ensure adequate coverage.
Assist with budget and resource management to support cost-effective operations.
Contribute to the development and implementation of process improvements to optimize
efficiency and patient outcomes in accordance with policy and procedure.
Partner with the Clinical Operations Director to support organizational initiatives, events (wellness fairs,
flu clinics, annual screenings), and client deliverables.