Job Description
Job Description
JOB SUMMARY: Serves as the primary contact person who receives and triages calls from relative caregivers, self-referrals and community partners. Intake coordinator reviews referrals and assigns Kinship staff for program services.
ESSENTIAL FUNCTIONS:
- Facilitates the Kinship Services Referral Line, communicating effectively, appropriately and responds in a timely fashion to phone calls, faxes and correspondences.
- Screens referrals thoroughly within research and evaluation protocols for families that come into the Referral Line.
- Screens and reviews referrals with Kinship Director and Program Manager.
- Assists and supports Program Managers with contract assignments and Kinship staff.
- Prepares and maintains electronic database, forms and memos.
- Maintains precise and accurate records and statistics for Kinship Referral Line and Children’s Home Network programs as assigned.
- Communicates and educates community partners about Kinship Services;
- Collects data for research and evaluation for monitoring of program outcomes;
- Maintains effective relationships with supervisory staff, and community resource providers, emphasizing facilitation of referrals;
- Participates in organization’s continuous quality improvement efforts;
- Attends training and conferences as directed by Program Manager.
- Opens and closes cases in MyEvolv.
- Documents contacts with caregivers in FSFN.
- Performs other related duties as assigned.
***THESE ESSENTIAL JOB FUNCTIONS ARE NOT TO BE CONSTRUED AS A COMPLETE STATEMENT OF ALL DUTIES PERFORMED. EMPLOYEES WILL BE REQUIRED TO PERFORM OTHER JOB RELATED MARGINAL DUTIES AS REQUIRED***
MINIMUM QUALIFICATION REQUIREMENTS:
Education & Experience
High school graduate or equivalent from an accredited institution with 3 or more years administrative support experience in a Human Service Field. Bi-lingual, Spanish speaking required.
Licenses & Certifications:
- Must possess and maintain a valid Florida driver’s license with no record of criminal driving offense or license suspension.
- Must possess means of providing job related transportation and show proof of required insurance. Must be insurable under CHN’s current auto insurance policy.
- Must be able to work flexible hours, including evenings and weekends.
- Must successfully complete and maintain FDLE clearance, Federal background and state criminal background check and sexual predator screening.
COMPETENCIES & PROFESSIONAL DEVELOPMENT:
Annual Training Requirements: The following training topics are required annually: Sexual Harassment, Blood-born Pathogens, Workplace Accident Prevention and Reporting, Confidentiality and Privacy Practices, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHA–related training, Crisis Prevention, and Program Goals.
Knowledge, Skills, Abilities & Competencies:
- Ability to communicate effectively in speech and in writing.
- Ability to use correct grammar, spelling and punctuation in written correspondence.
- Ability to type and accurately enter data into computerized systems.
- Proficiency in Microsoft Office (MS Excel, MS Word, MS Outlook).
- Possess time management and prioritization skills.
- Possess a positive attitude concerning all aspects of working in a challenging environment, including significant patience and respect for children and families who can become quite angry and demanding, sensitivity to cultural needs and willingness to serve as a positive member of a working team.
- Bi-lingual in Spanish required.
Supervision Received:
Supervision is provided in the form of one-on-one supervision and regular team meetings. Specific guidelines and policies and procedures form the basis for performance monitoring.
ESSENTIAL PHYSICAL SKILLS:
- Possess good hearing (with or without hearing devices)
- Ability to use a personal computer and related office equipment. Frequent use of hands and fingers for typing
- Ability to speak clearly and effectively
- Ability to work within an office setting requiring keyboard skills and administrative activities of a sedentary nature
- Ability to operate a motor vehicle
- Reasonable accommodation will be made for otherwise qualified individuals with a disability
ENVIRONMENTAL CONDITIONS:
- Works within an office environment.