Bell Attendant - Seasonal

Job Description

Job Description

The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.

Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.

We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.

Job Summary:

Guest Services Bell Attendants are primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage upon arrival at The Betsy. Bell Attendants ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

Responsibilities and Duties Include but Not Limited to the Following:

• Checks the daily arrival list for Betsy VIP's or guests with special needs.
• Is present at the Front Door of The Betsy or in the lobby area ready to assist guests, colleagues and visitors when requested.
• Responds to guest requests and inquiries providing a knowledgeable, efficient and helpful service.
• Ensures collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Escorts guests to room, placing luggage in a room assigned by the front desk staff.
  • Inspects guest rooms for order and adequate supplies and informs guests of room amenities.
  • Ensures that guests verify that all of their luggage is accounted for.
• Assists guests with luggage to the front desk. Tags baggage and returns the identification slips to guests. Ensures safe storage and collects ticketing of guest coats and personal items.
• Ensures the efficient delivery and collection of group luggage.
• Delivers faxes, messages, packages and flowers to guest rooms, meeting rooms, and offices as needed.
• Provides items on loan to guests and collects the items back from guests before departure.
• Assists guests with long-term luggage storage requests and updates and records of such transactions for proper tracking.
• Continuously updates the luggage movement registry.
• Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• Performs any other works as and when assigned by the management.

Job Requirements

• OPERA property management system knowledge preferred.
• High school graduate or equivalent.
• Must speak, read, write, and understand the primary language used in the workplace.
• Must be able to speak and understand the primary language used by the guests who visit the hotel.
• Ability to use a guest service management system and related devices.
• Ability to follow instruction.
• Detail-oriented.
• Professional attitude is required.
• Ability to work independently.
• Excellent time management skills.
• Works well with others.
• Good communication skills are an asset.
• Good organizational skills.

The Betsy – South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.