Hybrid Scheduling Coordinator - Bilingual: Spanish/English

Job Description

Job Description

Scheduling Coordinator - Bilingual: Spanish/English

Location: Maitland, FL 32751 – Hybrid
Onsite Wednesday-Friday

Pay: $40,000 to $43,500 depending upon experience

Schedule: Shift: M-F, 8:00 AM to 5:00 PM EST
REMOTE: Mon, Tues
ONSITE: Weds, Thurs, Fri

Training schedule: M-F, for about (4) weeks
Weekends will begin about (2) weeks after training is completed

Type: Direct hire

Job description:

1. Handle inbound and outbound calls to schedule, reschedule, or cancel new patient appointments promptly and accurately, ensuring a positive first impression.
2. Provide clear, compassionate communication to educate patients about their visit, including preparation instructions and what to expect.
3. Collaborate with internal teams and departments to ensure a smooth, coordinated scheduling experience for all patients.
4. Monitor and address scheduling conflicts or patient concerns proactively, escalating issues to the appropriate personnel when needed.
5. Maintain professionalism and empathy in all interactions, adapting to high-volume or fast-paced environments with a calm and flexible demeanor.

Nice to have:

• Patient scheduling
  

Requirements:

• Must be bilingual: Spanish/English
• Must have call center experience
• Must have healthcare/medical experience
• Must be computer proficient and able to learn new software
• Must have excellent verbal and written communication skills, with strong attention to detail
• High school diploma or equivalent
• Background check required