Job Description
Concierge – Luxury Residential Community (UHNW Clientele)
Location: Miami, FL
Employment Type: Full-Time
About the Role
This luxury residential community—home to ultra-high-net-worth residents—seeks an exceptionally polished, service-driven Concierge to serve as the first point of contact and the face of the property. This individual will ensure a seamless, white-glove living experience marked by discretion, hospitality, and anticipatory service.
Key Responsibilities
Resident Experience & Guest Relations
- Greet residents and guests with the highest standards of professionalism, etiquette, and personalized service.
- Provide tailored assistance proactively—anticipating needs, preferences, and special requests.
- Support residents with reservations, travel arrangements, event access, dining recommendations, and local lifestyle solutions.
- Maintain a consistently warm, polished, and discreet presence in the lobby at all times.
Front Desk Operations
- Answer phone calls, manage emails, and respond promptly to resident inquiries.
- Oversee package handling, deliveries, and secure storage of personal items.
- Coordinate access control, visitor management, and security procedures in partnership with building staff and vendors.
- Track amenity bookings (spa, pool cabanas, event spaces, private dining rooms, etc.) and ensure residents receive priority access.
Lifestyle Coordination
- Build relationships with local high-end service providers (restaurants, private drivers, wellness professionals, yacht charters, etc.).
- Arrange bespoke services including housekeeping, private chefs, personal shoppers, pet care, and luxury transportation.
- Assist with resident events, private gatherings, and onsite activations to elevate the community experience.
Administrative & Building Support
- Maintain accurate logs, reports, and daily shift notes.
- Communicate effectively with property management, maintenance, and security teams.
- Support move-ins/move-outs with greeting, elevator coordination, and concierge-level assistance.
- Uphold strict confidentiality when handling resident information.
Qualifications
- 2+ years of hospitality, concierge, luxury hotel, or high-end residential experience.
- Exceptional interpersonal, communication, and problem-solving skills.
- Polished, professional appearance with impeccable customer-service standards.
- Ability to multitask in a fast-paced lobby with a calm, service-first demeanor.
- Experience working with UHNW individuals strongly preferred.
- Strong knowledge of Miami restaurants, nightlife, events, travel logistics, and luxury lifestyle services.
What We’re Looking For
- Someone who embodies discretion, refinement, and anticipatory service.
- A hospitality-driven mindset with a genuine passion for improving residents’ lives.
- The ability to represent the property’s brand with elegance and poise.
- A concierge who treats each resident like a long-term relationship, not a transaction.