Job Description
Job DescriptionSummary:
To accurately post or ensure the posting of all guest charges, balance the guest folios, and total the day’s financial transactions; to update statistical data as required; to neatly prepare end-of –day reports, by specific department or detail; and to securely store “back- up data.”
Duties and Responsibilities:
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide management with a picture of how they are performing.
- Run night audit final after ensuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls.
- Perform the duties of a Front Desk Clerk
- Ensures that lobby is well-maintained, properly lit and with music at proper volume
- Maintains and ensures compliance of all policies and procedures
- Attend and actively participate in all front office meetings.
- Participate in all training and cross training programs.
Other Functions:
- Performs other duties as assigned
Minimum Qualifications:
- High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division
Knowledge, Skills and Abilities:
- Knowledge of general hotel practices
- Excellent communication skills both oral and written
- Ability to operate basic office equipment, such as faxes, copiers, multi-lined telephones and printers
- Computer knowledge and proficiency required, i.e. Excel and Word, Fidelio/Opera,
- Strong interpersonal, organizational and time management skills required
Working Conditions:
- Work is not performed in an office environment and requires evening, weekend and holiday hours.
- Extended periods of standing and walking are required.
11pm-7am