Job Description
Job Description
TMS Tech (Patient Care Coach)
Evening Shift M-F
Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed. We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our Lake Mary, FL office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
- Accelerated healthcare career growth – rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity’s treatment options
Responsibilities
- Be the face of Serenity Healthcare
- One on one coaching and commitment to patients during treatment
- Graduate Serenity’s paid TMS training program
- Own outcomes of patient treatment
Qualifications
- High School Diploma/ GED
- Strong customer service mindset
- Three years’ work experience in customer service required
- Excellent verbal and written communication, and basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
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About Serenity Healthcare
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Serenity’s Provided Services
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Meet our Patients
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